Manager, Onboarding at Standard Bank Group

Job Description

• To oversee and manage the operational delivery of the onboarding function, with a specific focus on internal operations, leading a team to drive operational performance, efficiencies, and productivity, ensuring adherence to world-class operations standards, in achieving world-class quality and service standards while effectively mitigating financial and reputation risks.

Qualifications

• Type of Qualification: Advanced Diploma
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Service Management

• Operations
• 5-7 years
• Advanced experience in operations management, with a focus on client onboarding or related functions within the banking or financial services industry.
• Advanced general client services and / or support experience with seasoned technical experience in client onboarding
• Demonstrated success in driving operational performance, efficiencies, and productivity to meet quality and service standards.
• Experience in mitigating financial and reputation risks associated with onboarding processes.
• Proven track record of leadership and strategic management, with experience in leading teams to achieve operational excellence and drive performance improvement initiatives.
• Strong understanding of onboarding processes, including knowledge of regulatory requirements and industry best practices.

Additional Information

Behavioural Competencies:

• Developing Expertise
• Directing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Resolving Conflict
• Upholding Standards

Technical Competencies:

• Automation Acumen
• Automation Enablement
• Client Relationship Management
• Coaching and Mentoring Operational Practices
• Collaboration
• Continuous Improvement
• Operations Risk Management
• Resource & Capacity Optimization
• Strategic Alignment & Execution