Manager, Salesforce Operations & Enablement at Standard Bank Group

Job Description

• Execute daily surveillance activities by monitoring dashboards, identifying exceptions, and ensuring adherence to agreed SLA’s to minimize inefficiencies and mitigate reputational risk.
• Implement assigned projects and initiatives, track progress, and escalate risks as needed. Support process improvement by identifying inefficiencies and contributing to risk mitigation and compliance efforts.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Investment Banking
• Type of Qualification: First Degree
• Field of Study: Risk Management
• Qualification: RE5, Salesforce Ranger

Experience Required                                                                                                                                               

• 3-4 years experience 
• In-depth experience in Client Services environment, Banking and asset management in South Africa
• Working knowledge of rules and regulations governing various operational functions
• Experience in financial services, particularly in operations or compliance or audit or risk management
• Experience in leading and implementing operations change enablement projects
• Knowledge of surveillance tools and systems, and relevant regulatory frameworks
• Familiarity with and knowledge of investment products and services

Additional Information

Behavioural Competencies:

• Challenging Ideas
• Checking Things
• Convincing People
• Developing Expertise
• Documenting Facts
• Embracing Change
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Meeting Timescales
• Taking Action
• Team Working

Technical Competencies:

• Automation Acumen
• Client Relationship Management
• Collaboration
• Compliance
• Continuous Improvement
• Financial Industry Regulatory Framework
• IT Systems
• Legal Compliance
• Operations Risk Management
• Process Auditing
• Process Management
• Project Management (Project Mgmt)
• Promote Good Governance, Risk & Control
• Research & Information Gathering
• Risk Management
• Solution Design & Enablement
• Stakeholder Management