Specialist Consultant at Investec Asset Management

Core Task Requirements:
Internal business analysis and reporting:
Daily, weekly and monthly reporting that will include but not restricted:

• Queue age analysis in line with SLA
• Analysing of Query reporting
• RAC reporting
• Cat II IFA reporting (Model Portfolio)
• Internal Control reporting incl. changed bank accounts, floor limits and third party payments
   

Specialist functions that will include the following but not restricted:

• Offshore: Provide a holistic service to advisors and their assistants by forming part of a central team dealing with all relevant requests,quality checking/screening, queries, rejections, escalations and reporting.This entails telephonic and written communication as well as possible face to face interactions with advisors and their assistants
• Model Portfolios: Provide a holistic service to Retail Asset Consultants that manage Model Portfolios on behalf of their clients as well as IFA’s with a FAIS Cat II license managing Model Portfolios for their clients. This includes managing and controlling restructures, rebalances and fund replacements including the relevant communication, monitoring and reconciling of requests/instructions. It will also include managing and controlling any bulk requests for Model Portfolio restructure and rebalances by managing the client’s expectations and monitoring progress of script processing
• Building and maintaining relationships with all clients
• Building and maintaining relationships with all service providers including administration platform as well as foreign exchange and banking services
• Building and maintaining relationships with internal clients such as all regional sales teams, domestic compliance team as well as the Guernsey compliance team
• Proactive communication, telephonic and/or e-mail keeping clients informed regarding any activity around their queries and requests
• Possible mail merging
• Checking and calculating of complex backdates calculations.
• Support to Advisor and Client service teams when required
• Liaison with Data management and reporting team
• Web support
• Providing training to advisor assistants as well as IMS sales associates
   

Person specification
Work Experience / Academic Qualification:

• Minimum 5 -7 years industry experience, particularly in the LISP environment
• Minimum of 3 + years’ experience in an IMS advisor liaison capacity
• 3-year relevant Diploma or Bachelor/Commercial degree will be an advantage
• Advanced experience in excel (including pivot tables, macros) and other reporting tools
• Business Analysis qualification an advantage
• In depth experience and insight to IMS Model Portfolio offering. The associated processes, business rules and legislation
• An in-depth knowledge around IMS Global Select offering including GAPU and GIB products, associated processes, Business rules and legislation incl. Guernsey AML requirements
   

Personality Attributes:

• Communication and Interpersonal Skills
• Attention to detail and methodical
• High quality output
• Results driven
• Proactive and able to take initiative and follow though
• Organised
• Efficiency and time management
• Self-Motivated with an ability to inspire others
• Tenacity
• Problem Solving and conflict handling
• Enquiring mind
• Energy Team Player
• Risk Aware D
• Decision Making Ability
• Ownership and Accountability

Risk & Compliance Responsibilities

• Adhering to the Code of Ethics and related policies, including personal account dealing, gifts, market abuse, etc.
• Ensuring Compliance training, declarations and relevant forms are completed on a timely basis
• Ensuring that firm and client data and property, including IT data, are properly protected
• Reporting any possible and actual breaches, errors, complaints or conduct issues.
• Reporting any suspicion that a client, investor, or employee may be involved in money laundering, fraud or other crime such as market abuse