Specialist Contract Perfromance Analyst at Vodafone Global Enterprise

Role purpose:

• The Contract Performance Analyst ensures effective delivery and governance of vendor provided O&M services by monitoring vendor output, tracking performance against contractual obligations, and validating service levels and service credits.
• The role drives commercial accountability through performance reporting, contract spend analysis, and identification of efficiency or improvement opportunities.
• It provides data driven insights that support vendor management, strengthen contract compliance, and ensure suppliers deliver consistent value, quality and operational reliability.

Who you are

Key accountabilities and decision ownership : 

• Performance Data Validation and Reporting: Accountable for validating supplier performance data and producing accurate KPI/SLA reports.
• Determines data accuracy issues and flags discrepancies requiring escalation.
• Contract Compliance Monitoring: Accountable for tracking daily/weekly/monthly compliance against contractual obligations (PM, CM, refuelling, generator services).
• Identifies and escalates non compliance or potential breaches to the Contract Performance Manager.

Service Credit and Claims Analysis

• Accountable for conducting first pass calculations for service credits, penalties, and Shared Risk events.
• Determines evidence completeness and data sufficiency prior to Contract
• Performance Manager review.
• Governance and Vendor Review Preparation: Accountable for preparing performance dashboards, pre reads, action logs, and supporting materials for governance meetings.
• Ensures accuracy and readiness of all supporting documents before submission.

Stakeholder Coordination and Documentation Control

• Accountable for coordinating data and information across Technical Operations vendors.
• Ensures proper organisation, version control and accuracy of all performance documents and evidence repositories.

Core competencies, knowledge and experience :

• Performance analytics and reporting expertise. Strong capability to extract, validate, analyse and interpret O&M performance data (KPI/SLA outcomes, MTTR, PM/CM compliance, generator and fuel performance). Proficiency in Excel/Power BI and a high level of accuracy in reporting.
• Contractual and SLA/KPI Framework Solid understanding of TowerCo O&M operations (PM, CM, refuelling, ticketing workflows, energy systems) combined with working knowledge of vendor contracts, service level frameworks and service credit and breach/escalation triggers. 
• Experience with O&M Operations Systems and Tools. Understanding of TowerCo operational workflows.
• Compliance and Documentation Control. Strong discipline in maintaining audit-ready evidence repositories. Version control and accuracy of Technical Operations performance documents and schedules.
• Stakeholder and Governance Support. 

Must have technical / professional qualifications: 

• Bachelor’s degree in information systems, or a related technical field.
• Proven experience in Telecoms, or Technical Vendor Performance.