Role Purpose/Business Unit:
To ensure that key business objectives, effective decision-making and operational financial planning & insights is met through end-to-end business partnering for the respective Line of Business (“LoB”) on all commercial initiatives impacting Contribution Margin. Business Partners include Commercial LoB JDTs, S&D, Marketing, Terminals, FINOPs and VSA FP&A.
- Business Partnering: End to end business partnering for LoB including business cases and PIRs on all commercial initiatives impacting Contribution Margin of LoB and capital investment, where applicable.
- MEC & RF process: lead the Month-end-close including Early View & Rolling Forecast process (IBRO to PnL CM) for LoB, lead the trend informing insights, lead review with business partners providing validation, support and alignment.
- Budget & LRP: lead the budget and LRP process (IBRO to PnL CM) for LoB, lead the trend informing KPI/KFI insights, lead review with business partners providing validation, support and alignment.
- Reporting & Insights: End to end LoB specific reporting on Customer Revenue, Direct Costs & A&R for LoB profitability, analysis, and insights to support performance narrative and efficiency targets.
- Data analytics Build models to assist with MEC, RF, Budget, LRP, business cases and PIRs with support from D&A and commercial aimed at simplifying reporting capabilities, data accuracy and automated reports/dashboards.
- IBRO: Ownership of IBRO at LoB level built up from building block KPIs impacting drivers of LoB contribution margin.
Leadership and teamwork
- Lead and manage direct FBP reporting team and support business partner colleagues to ensure team success. Build relationships both internal and external to deliver business results, leveraging and respecting differences.
- Create positive working relations between the CBU finance team, Vodacom SA Finance and key internal business partners & stakeholders such as Commercial LoB JDTs (incl. Pricing, Segment and CVM teams), S&D, Marketing, Terminals, FINOPs and VSA FP&A.
Communication
- Communicate with clarity and impact using multiple channels to foster open communication throughout the organisation. The ability to effectively manage expectations of key stakeholders.
- Written material must be of the highest quality with clear insights and actions for executive management.
- Facilitates the effective interaction and contribution of team members in forums like Commercial Actions, CBU MPR, WD3, 4, 5, 11 and the like.
- The ability to prepare and present performance to commercial, sales, regional and management teams.
Knowledge and experience
- Develop knowledge of key mobile communication products and devices.
- Develop knowledge of key channel and distribution agreements.
- Deep understanding of the business drivers and sensitivities.
Innovation and change
- Simplify and standardise modelling, reporting and processes wherever possible whilst ensuring that the requirements of the business are delivered.
- The ability to use systems tools & technologies to analyse data, such as BI, big data etc.
- Look for new and innovative ways of working to strive for continual improvement.
Your responsibilities will include:
Business Case and PIR Development
- Own Business Case (BCA) processes and supports preparation of relevant financial impacts into the BCA, engaging all relevant stakeholders while ensuring BCAs are based on solid business assumptions, the initiatives are in line with company strategy and generate adequate financial return.
- Own Post Implementation Review (PIR) process on all BCAs launched that qualify for a PIR process. Supports preparation of relevant financial impacts into the PIR, engaging all relevant stakeholders while ensuring PIRs are based on actual experience.
- Measure project results against the BCAs using sound financial and business principles to guide and table recommendations.
On all BCAs & PIRs:
- Perform sensitivity analysis, highlight risk and opportunity, and propose actions to mitigate risks or chase additional opportunity.
- Evaluate the impact of new & existing initiatives along with market developments.
- Support the business to follow the appropriate company process in approving new initiatives with Capex spend through providing structured Business Cases and specifying Capex and OPEX needs.
- Gather all inputs from commercial & technical departments and external references.
- Provide relevant financial methodology.
- Challenge divisions by proposing alternatives to drive value.
- Present trade-offs and rank alternatives.
- Support senior management to take the appropriate decision.
- Identify ways to track actual results.
- Ensure governance policies are followed.
Month End Close, Forecasting and Budget Process
- Lead the Month-end-close including Early View & Rolling Forecast process (IBRO to PnL CM) for LoB including all KPI/KFI insights to support views.
- Lead the annual Budgeting and Long-Range Planning (LRP) process for LoB including all KPI/KFI insights to support views.
- Lead the trend informing insights & review with business partners providing validation, support and alignment.
- Ownership of P&L up to Contribution Margin level including Customer Revenue (Service, Network & Non-Service Revenue), Direct Costs, A&R and KPI/KFI trends to support insights.
- Support Principal Specialist: FBP Operational Support in driving clear views into P&L for MEC, RF, Budgeting and LRP process.
- Support Principal Specialist: FBP Operational Support in understanding OPEX/CAPEX requirements.
Strong Commercial Decision Support
- Provide insightful, timely and value-added input so that Commercial teams see FBP as a key contributor.
- Building commercial insights to support capital investment and advise on prioritisation of capital investment.
- Develop credibility with segment management while challenging the business to achieve its objective and generate value for the company. Assist in bringing consistency across all the business units in terms of decision support presentation.
- Enable improved decision making, identify and drive focused corrective actions.
Provide advice and support to the consumer business unit on all business issues:
- Be an active member of the CBU EHOD Community.
- Challenge the business to drive sustainable value pro-actively through informed and insightful decision making by analysing actual results.
- Support Distribution Channel policy setting and reviews.
- Define and improve financial processes, continually striving for simplicity and best practice.
- Review of market information from Investor Relations (IR) and Data & Analytics (D&A) teams, and analyse relevance to drive performance.
IBRO, Management Reporting & Insights
- End to end Lob specific reporting on Customer Revenue, Direct Costs & A&R for LoB profitability, analysis, and insights to support performance narrative and efficiency targets.
- Performance tracking of operational Business Unit objectives and commercial initiatives.
- Monthly P&L commentary and analysis at a granular IBRO level to support the variance commentary.
- Monitoring business unit performance against targets.
- Identifying potential issues and carrying out analysis to validate.
- Supporting departments to identify, analyse, validate, and implement remedy actions.
- Contribute to Management reporting to Exco and board.
Business Intelligence
- Conduct and analyze Vodacom’s financial performance against main competitors with respect to similar or competing initiatives.
- Provide insightful management information with strong focus on anticipating and managing monthly/quarterly results, and on management actions.
- Strategic alignment.
Control, Governance & Modelling
- Maintain an effective operational control environment over financial items, identifying weaknesses and developing solutions especially on enablement solutions and their rollout.
- Ensure business decisions are made within the governance framework.
- Build and maintain models to assist with MEC, RF, Budget, LRP, business cases and PIRs with support from D&A and commercial aimed at simplifying reporting capabilities, data accuracy and automated reports/dashboards.
Team leadership
- Set a vision for the LoB FBP team.
- Build a diverse and effective team through recruitment, development and coaching a team of Finance professionals who will provide expert Finance partnering to the business.
- Provide financial direction and guidance in strategic and commercial issues.
- Identify company-wide stakeholders in the new organisation structure and understand requirements.
- Maintain a creative and inclusive work environment.
- Lead team engagement and enablement.
- Manage team performance through continuous assessment of skills and capability and addressing performance issues of team members where appropriate.
- Manage Talent and Human Capital.
- Create a safe and healthy working environment.
The ideal candidate for this role will have:
- At least 10 years financial management experience with Relevant BSc. or BCom. Mathematics, Commerce, Statistics, Econometrics, or relevant financial degree.
- At least 5 years operating at senior management level, preferably in a corporate environment managing teams of 5 or more individuals.
- Advanced skills in Excel, Word, and PowerPoint.
- Advanced SQL skills is essential.
- Advanced levels of experience in financial and business analysis.
- ICT industry experience an advantage.
Core competencies, knowledge, and experience:
- Strong Leadership & Ownership ability.
- Formulating Strategies & Concepts.
- Deciding and Initiation action.
- Delivering Results and Meeting Customer Expectations.
- Relating and Networking.
- Persuading and Influencing.
- Strong Writing and Reporting.
- Adapting and responding to change.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages.
- Retirement funds, risk benefits, and medical aid benefits.
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.
Closing date for Applications: 08 May 2026.
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Role purpose:
- Project administrator supports and coordinates projects to ensure they are completed on time, within budget, and to specifications. Key responsibilities include coordinating project schedules, handling budgets, communicating with stakeholders, coordinating project teams and subcontractors, and ensuring project deliverables meet quality standards.
- This role requires strong organizational, communication, and project coordination skills, as well as knowledge of the telecommunications industry and its technologies. .
Who you are
Key accountabilities and decision ownership:
- Project planning and scheduling: Creating and managing project timelines and plans.
- Budget Administration: Preparing, controlling, and coordinating project budgets and expenditures.
- Team coordination: Guiding and coordinating internal teams and external subcontractors.
- Stakeholder communication: Ensuring efficient communication with all stakeholders, especially the customer.
- Scope and quality control: Ensuring projects are coordinated within the defined scope and that deliverables meet quality standards and specifications.
- Risk and issue resolution: Monitoring progress, resolving issues, and ensuring the project stays on track
- Core competencies, knowledge and experience:
- Project Administration: Proficiency in project administration methodologies and tools.
- Technical knowledge: A strong understanding of the telecommunications industry is crucial
- Communication: Excellent verbal and written communication skills are essential for interacting with diverse groups.
- Continuous learning: Staying updated with the latest telecommunications technologies through industry publications, conferences, and professional organizations.
Must have technical / professional qualifications:
- Qualifications: Matric
- Diploma preferred, with majors in telecommunications, engineering, or business administration
- 2 - 3 years experience in project administration within telecommunications
- Certifications: Project management certifications
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Role Purpose/Business Unit:
- To drive FTTH growth, customer onboarding, value expansion, and retention through the execution of targeted campaigns and lifecycle interventions across the fibre customer base and relevant mobile-to-fibre cross-sell audiences.
- To support FTTH commercial objectives by executing initiatives that improve fibre onboarding, support the cross-sell of FTTH to the mobile base, identify opportunities to increase value from existing FTTH customers through initiatives such as line speed upsell, and contribute towards fibre retention performance. The role executes agreed base management and growth priorities through campaigns and customer journeys across digital and customer-facing channels.
- The role works closely with Segment Management, Fixed Product and Support teams. The role also supports alignment between FTTH campaigns, customer propositions, lifecycle priorities, and commercial objectives.
Key Responsibilities:
- Execute FTTH base management plans and initiatives: Execute agreed FTTH growth and retention plans by translating approved priorities into campaigns, customer journeys, and lifecycle interventions aligned to segment and commercial objectives.
- Execute FTTH cross-sell, upsell, and customer value initiatives: Execute targeted initiatives that support FTTH sales from the mobile base, improve onboarding, line speed upsell, and value expansion within the existing FTTH customer base.
- Responsible for end-to-end campaign management: Coordinate and support the design, execution, monitoring, and optimisation of FTTH campaigns across digital and customer-facing channels, ensuring adherence to governance, timelines, and performance measures.
- Collaborate with Segment Management and Product teams: Work closely with Segment Management, Fixed Product and Big Data and Analytics teams to support alignment between FTTH initiatives, customer propositions, segment ambitions, and lifecycle priorities.
- Improve Fibre Performance: Use available customer, segment, and campaign data to identify improvement opportunities, support prioritisation decisions, and recommend refinements to interventions to enhance FTTH growth and retention outcomes.
Key Accountabilities:
- FTTH campaign execution: Accountable for the effective execution of FTTH campaigns and lifecycle activities that support customer growth, onboarding, upsell, and retention objectives.
- Support FTTH cross-sell and upsell performance: Accountable for supporting initiatives that improve FTTH sales from the mobile base and increase value from existing FTTH customers.
- Support onboarding and lifecycle effectiveness: Accountable for supporting the delivery and improvement of onboarding journeys and in-life customer interventions that enhance activation, early-life experience, and customer retention.
- Stakeholder coordination for campaign delivery: Accountable for coordinating with Segment Management, Product, Digital, Analytics, Channel, and Operations teams to support timely and effective campaign delivery.
- Performance monitoring and optimisation support: Accountable for tracking FTTH campaign outcomes, identifying underperformance or opportunity areas, and recommending improvements to campaign execution and customer treatment.
The ideal candidate for this role will have:
- Relevant 3-year degree in Marketing, Business, Statistics, or related field essential.
- A minimum of 5 years’ relevant experience in Customer Value Management or commercial roles, preferably within telecommunications.
- Experience supporting or delivering CVM strategies and campaigns.
- Strong analytical skills with experience in data analysis and predictive modelling.
- Experience working in matrixed, cross-functional environments.
- Proficient in using CVM tools and platforms.
Core competencies, knowledge, and experience:
- Solid commercial understanding of telecom base management with exposure to fixed products, fibre, broadband, and/or converged propositions.
- Customer lifecycle and CVM principles.
- Data interpretation and performance monitoring.
- Cross-functional collaboration and stakeholder engagement.
- Campaign and channel execution capability across digital and traditional channels.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages.
- Retirement funds, risk benefits, and medical aid benefits.
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.
Closing date for Applications: 08 May 2026.
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Role purpose:
- The Contract Performance Analyst ensures effective delivery and governance of vendor provided O&M services by monitoring vendor output, tracking performance against contractual obligations, and validating service levels and service credits.
- The role drives commercial accountability through performance reporting, contract spend analysis, and identification of efficiency or improvement opportunities.
- It provides data driven insights that support vendor management, strengthen contract compliance, and ensure suppliers deliver consistent value, quality and operational reliability.
Who you are
Key accountabilities and decision ownership :
- Performance Data Validation and Reporting: Accountable for validating supplier performance data and producing accurate KPI/SLA reports.
- Determines data accuracy issues and flags discrepancies requiring escalation.
- Contract Compliance Monitoring: Accountable for tracking daily/weekly/monthly compliance against contractual obligations (PM, CM, refuelling, generator services).
- Identifies and escalates non compliance or potential breaches to the Contract Performance Manager.
Service Credit and Claims Analysis
- Accountable for conducting first pass calculations for service credits, penalties, and Shared Risk events.
- Determines evidence completeness and data sufficiency prior to Contract
- Performance Manager review.
- Governance and Vendor Review Preparation: Accountable for preparing performance dashboards, pre reads, action logs, and supporting materials for governance meetings.
- Ensures accuracy and readiness of all supporting documents before submission.
Stakeholder Coordination and Documentation Control
- Accountable for coordinating data and information across Technical Operations vendors.
- Ensures proper organisation, version control and accuracy of all performance documents and evidence repositories.
Core competencies, knowledge and experience :
- Performance analytics and reporting expertise. Strong capability to extract, validate, analyse and interpret O&M performance data (KPI/SLA outcomes, MTTR, PM/CM compliance, generator and fuel performance). Proficiency in Excel/Power BI and a high level of accuracy in reporting.
- Contractual and SLA/KPI Framework Solid understanding of TowerCo O&M operations (PM, CM, refuelling, ticketing workflows, energy systems) combined with working knowledge of vendor contracts, service level frameworks and service credit and breach/escalation triggers.
- Experience with O&M Operations Systems and Tools. Understanding of TowerCo operational workflows.
- Compliance and Documentation Control. Strong discipline in maintaining audit-ready evidence repositories. Version control and accuracy of Technical Operations performance documents and schedules.
- Stakeholder and Governance Support.
Must have technical / professional qualifications:
- Bachelor’s degree in information systems, or a related technical field.
- Proven experience in Telecoms, or Technical Vendor Performance.
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Who you are
Role purpose:
- End to end ownership and responsibility for the day-to-day administration, coordination, reporting, and support of AC/DC site power metering, billing, and related reconciliation activities on a national basis.
- The role provides administrative support to the finance and property departments in all technical aspects of power billing related matters, with a focus on ensuring accurate billing, data integrity, operational continuity of metering infrastructure, and effective coordination with finance, commercial, property and operations.
- The role focuses on the accurate administration of metering and billing processes, identification of exceptions, and the preparation of reports and supporting information required for sound financial management and cost recovery.
What you’ll do
Key Accountabilities:
Metering administration and support
- Support site-specific metering requirements and metering strategies for different customers based on approved technical designs and operating requirements.
- Support operations and maintenance partners to ensure metering capabilities on site are not com-promised and remain technically operational.
- Coordinate and support the testing, installation, commissioning, maintenance, replacement, and fault resolution of AC and DC billing meters.
- Maintain accurate records of installed meters, meter configurations, communication status, calibration records, and related site information.
- Provide technical and administrative support on metering and billing related matters to internal stakeholders.
- Coordinate the development and implementation of daily and weekly work plans, schedules, and progress reporting for metering-related activities
Billing administration and reconciliation support:
- Support the end-to-end billing administration process for site power consumption and related recoveries.
- Prepare, validate, and maintain billing inputs derived from metering data to support accurate and timely billing.
- Assist with monthly billing reconciliations be-tween metering data, supplier invoices, landlord invoices, tenant recoveries, and internal billing records.
- Investigate, track, and escalate billing discrepancies, incomplete data, abnormal consumption patterns, estimated bills, and under-recovery risks.
- Prepare site-level reconciliation packs, variance reports, and supporting documentation for re-view by the Energy Manager and relevant internal stakeholders.
- Support billing query and dispute resolution by compiling the required technical and administrative supporting information.
Grid and fuel administration support:
- Support the administration and reporting of grid-related power data, utility account information, tariffs, supply points, and related billing records.
- Assist in tracking grid power usage, cost trends, reliability issues, and related reporting requirements.
- Support engagements with utilities, land-lords, councils, and other external stakeholders by preparing metering, billing, and reconciliation information as required.
- Assist with the administration, tracking, reconciliation, and reporting of fuel consumption data where applicable.
- Support the identification and reporting of abnormal fuel usage, possible wastage, and data anomalies for investigation by the Power Cost Manager
Core competencies, knowledge, and experience:
- Good understanding of existing, new, and emerging metering and billing technologies.
- Understanding of metering data, data quality requirements, and the conversion of metering data into billing inputs.
- Strong administrative experience across multiple delivery areas, vendors, and reporting requirements.
- Ability to identify data anomalies, incomplete data, billing discrepancies, and under-recovery risks.
- Excellent analytical and reporting skills, including dashboard support and structured reconciliation reporting.
- Must have technical / professional qualifications
- Grade 12 is essential.
- Possessing a 3-year related qualification, such as a diploma or NQF 5 Certification
- Minimum of 2-3 years' experience in power metering, billing administration, utility billing, or the implementation / administration of metering and billing solutions
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