Specialist: Data Analyst (Predictive Analytics) at Vodacom

• To extract, manipulate and present data/statistics/information for analysis in a report format as required by the business
• To administer the data analysis process and at times perform daily, routine work
• To interface with all role-players, for example source systems and business to ensure successful roll-out of projects and changes
• To verify the completeness, accuracy, validity & timeliness of the data being analysed
• To conduct research and maintain industry best practice standards on the quality & delivery of Call Centre information and/or reports
• To author user requirement specifications for Reports (Call Centre, APP, TOBi etc.)
• To suggest and co-ordinate & implement automation of data extractions
• To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports and data
• To suggest and apply benchmarking best practices and align between relevant business units. This refers to projects and product benchmarks and industry best practice (Global and National)
• To get feedback from users on the value add/usage of data and business analysis investigations.

Job Knowledge:

• Knowledge of data extraction, manipulation, analysis & presentation
• Knowledge of change control procedures
• Knowledge of contact Centre trends
• Knowledge of research principles
• Knowledge of MS Office, specifically (MS excel, MS Word, MS PowerPoint, MS Viso, SQL)
• Knowledge of spreadsheet & Pivot Tables
• Knowledge of QlikSense and/or QlikView
• Knowledge of CCDW, CDW, TeraData.

Job Related Skills:

• Facilitation skills
• Presentation skills
• Planning & organising skills
• Interpersonal skills
• Report writing & documentation skills
• Numerical skills
• Judgement and Evaluation
• Time Management
• Teamwork
• Detailed focus
• Communication (Written & Verbal)
• Problem-solving & analytical skills

The ideal candidate for this role will have:

• Grade 12 is essential
• 3 year degree is an advantage
• 1-2 relevant diploma/certificate, or relevant courses are essential – Business Analysis, SQL
• Minimum 5 years relevant experience in the following:
• Reporting experience
• Research and analysis experience
• Documentation and diagrammatic representation of complex concepts, models and systems
• Data and business analysis
• Experience in developing executive reports

OR

• Grade 12 is essential
• 3 year degree essential
• 1-2 relevant diploma/certificate, or relevant courses is an advantage
• Minimum 3-5 years relevant experience in the following:
• Reporting experience
• Research and analysis experience
• Documentation and diagrammatic representation of complex concepts, models and systems
• Data and business analysis