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  • Posted: Aug 29, 2019
    Deadline: Not specified
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    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
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    Specialist: Data Analyst (Predictive Analytics)

    • To extract, manipulate and present data/statistics/information for analysis in a report format as required by the business
    • To administer the data analysis process and at times perform daily, routine work
    • To interface with all role-players, for example source systems and business to ensure successful roll-out of projects and changes
    • To verify the completeness, accuracy, validity & timeliness of the data being analysed
    • To conduct research and maintain industry best practice standards on the quality & delivery of Call Centre information and/or reports
    • To author user requirement specifications for Reports (Call Centre, APP, TOBi etc.)
    • To suggest and co-ordinate & implement automation of data extractions
    • To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports and data
    • To suggest and apply benchmarking best practices and align between relevant business units. This refers to projects and product benchmarks and industry best practice (Global and National)
    • To get feedback from users on the value add/usage of data and business analysis investigations.

    Job Knowledge:

    • Knowledge of data extraction, manipulation, analysis & presentation
    • Knowledge of change control procedures
    • Knowledge of contact Centre trends
    • Knowledge of research principles
    • Knowledge of MS Office, specifically (MS excel, MS Word, MS PowerPoint, MS Viso, SQL)
    • Knowledge of spreadsheet & Pivot Tables
    • Knowledge of QlikSense and/or QlikView
    • Knowledge of CCDW, CDW, TeraData.

    Job Related Skills:

    • Facilitation skills
    • Presentation skills
    • Planning & organising skills
    • Interpersonal skills
    • Report writing & documentation skills
    • Numerical skills
    • Judgement and Evaluation
    • Time Management
    • Teamwork
    • Detailed focus
    • Communication (Written & Verbal)
    • Problem-solving & analytical skills

    The ideal candidate for this role will have:

    • Grade 12 is essential
    • 3 year degree is an advantage
    • 1-2 relevant diploma/certificate, or relevant courses are essential – Business Analysis, SQL
    • Minimum 5 years relevant experience in the following:
    • Reporting experience
    • Research and analysis experience
    • Documentation and diagrammatic representation of complex concepts, models and systems
    • Data and business analysis
    • Experience in developing executive reports

    OR

    • Grade 12 is essential
    • 3 year degree essential
    • 1-2 relevant diploma/certificate, or relevant courses is an advantage
    • Minimum 3-5 years relevant experience in the following:
    • Reporting experience
    • Research and analysis experience
    • Documentation and diagrammatic representation of complex concepts, models and systems
    • Data and business analysis

    go to method of application »

    Senior Specialist: Advanced Analytics

    • Co-creating Advanced Analytics products that provide actionable business insight to Vodacom Enterprise CVM and its stakeholders.
    • Developing predictive models with large and varied datasets, working with a community of colleagues across Advanced Analytics, technology, and data and customer functions.
    • Uses a variety of datasets to test hypotheses, discover hidden relationships and provide actionable insights to Vodacom Enterprise CVM businesses.
    • Designs, develops & tests analytic models to industrialise insight into operations to solve real business problems.
    • Uses data visualisation to engage audience in a compelling way, enabling effective storytelling.
    • Delivers key packages of work, on time and in a collaborative manner to meet the needs of business customers.
    • Works in partnership with Technology and local BI and analytics teams to agree on pragmatic means of data provision to support use cases.
    • Contributes to the development of self and others across the global analytics community, ensuring Advanced Analytics is always evolving and at the cutting edge.

    Core competencies, knowledge and experience: 

    • Professional and academic experience in Big Data analytics & deployment of models and algorithms to solve real-world problems (with deep statistical modelling expertise).
    • Experience manipulating and analysing large and complex datasets.
    • Experience in visualisation, creating graphical static and interactive displays of data that clearly communicate insight (preferred).
    • Good interpersonal communication and presentation skills.
    • Honour’s/Master’s Degree in quantitative fields like Mathematics, Statistics, Economics, Computer Science Engineering, Artificial Intelligence, Social Sciences, Big Data, or related disciplines
    • A minimum of 5 to 8 years’ experience in the following:
    • Expertise in data manipulation: use of structured data tools (e.g., SQL), & unstructured data tools and platforms (e.g., Hadoop, Spark, NoSQL)
    • Proficiency in at least one relevant programming language: Python, Scala, MapReduce, Mahout, Java, C++

    The ideal candidate for this role will have the following qualification:
    Honour’s/ Master’s Degree in quantitative fields like Mathematics, Statistics, Economics, Computer Science Engineering, Artificial Intelligence, Social Sciences, Big Data, or related disciplines

    Method of Application

    Use the link(s) below to apply on company website.

     

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