Specialist: Data and Business Intelligence - Pretoria at South African Bureau of Standards (SABS)

Purpose Statement

• To design, develop, implement and maintain data and business intelligence solutions to meet both internal and external customer requirements.  

Minimum Requirements    

• Diploma + Advanced Diploma / B Degree in, Engineering, IS, Computer Science, IM, IT or a related field        
• MCSE: Data Management and Analytics Certification is preferred                                                                        
•  Data Science Certifications (i.e., Python, Microsoft, AWS, Hadoop, big data, machine learning, etc.)  are advantageous                                                                                                              
•  Information Technology Infrastructure Library (ITIL) Foundation Certification is essential                                          
• 8 years relevant work experience in ICT Business Intelligence / Programming    
• 4 years specialist experience 

Duties and Responsibilities    
Functional Management 

• Define and plan the implementation and cut-over approach requirements and steps to be followed including consulting the business on business readiness criteria.
• Design and present prototypes in accordance to the relevant requirements.
• Assess the current Business Intelligence system efficiency and provide recommendations to ensure the optimal use of computer systems and applications. 
• Provide testers with background information and insight relating to processes and functionality provided.
• Schedule, conduct and report on code reviews including corrective action identified as well as applying version control to associated codes and documentation.
• Design, develop and provide technical Business Intelligence ETL and Data Warehouse deliverables to support the development of business intelligence reports and dashboards.
• Ensure the integrity of relevant data to support Business Intelligence solutions.
• Build the Business Intelligence reporting framework in order to support the generation of reports for business intelligence.
• Ensure that all Business Intelligence reporting and storage of information adheres to SABS’s Information Security Policy.
• Enable, implement and maintain an automated process for requesting and tracking the development of new reports.
• Manage the ICT and business performance SharePoint site.
• Design, develop and provide technical Business Intelligence reports and dashboards, and design relevant and appropriate reporting standards in compliance with risk and audit policies and procedures to provide business with business intelligence.
• Manage and provide support for the Business Intelligence solutions and systems. 
• Analyse, identify and resolve system problems and document work for future reference, including other relevant reports, version control of documents and general support in accordance with the SLA.
• Keep abreast of industry trends and align business requirements with best practice Business Intelligence solutions.
• Analyse the impact of new developments on the existing environment as well as changes or fixes prior to development commencement.
• Create and maintain all relevant Business Intelligence documentation related to Business Intelligence solutions and systems.
• Implement    document sharing processes via SharePoint and other platforms.
• Compile Business Intelligence functional and technical documentation of solutions.
• Conduct    system administration duties to support the Business Intelligence solutions.
• Train end-users and ensure end-user acceptance testing is adequately conducted.
• Compile the functional and technical specifications and associated test cases using templates by scheduling and facilitating JAD sessions to define user requirements for the various BI Solutions
• Create and maintain all relevant BI documentation related to the reporting function to provide adequate meta-data to business and internal BI team.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with ISO requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. 
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure the provision of excellent customer service. 
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that data and business intelligence best practices are implemented across the organisation.