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  • Posted: Feb 7, 2024
    Deadline: Not specified
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    The South African Bureau of Standards (SABS) is a South African statutory body that was established in terms of the Standards Act, 1945 (Act No. 24 of 1945) and continues to operate in terms of the latest edition of the Standards Act, 2008 (Act No. 29 of 2008) as the national institution for the promotion and maintenance of standardisation and quality in con...
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    Executive Assistant: COO - Pretoria

    Purpose Statement

    • To provide administrative support to the Office of the Chief Operations Officer to ensure the effective and efficient running of the office and to assist in providing key support to the division in the execution of the overall Operations strategy.

    Minimum Requirements    

    • National Diploma / Diploma in Office Administration, Office Management or a related field: NQF Level 6
    • 3 years relevant work experience in Executive Administration
    • Proven track record in executing Group executive and / or executive level administrative functions
    • Proven track record in report writing and presentation formatting
    • Must have understanding of invoicing, requisition ordering and basic procurement protocols

    Duties and Responsibilities    
    Functional Management

    • Develop, maintain and update the Chief Operations Officer’s annual meetings planner.
    • Oversee and coordinate the Chief Operations Officer’s meetings and preparation and ensure that all logistics, minutes and relevant agendas and material are provided.
    • Oversee, coordinate, and provide administrative duties such as, receiving telephone calls, correspondence and emails and flagging them as required.
    • Coordinate the Chief Operations Officer’s travel programme, itineraries and related logistics.
    • Manage and coordinate the COO’s task list portfolio, in conjunction with the COO.
    • Treat information and documentation as private and confidential, and only disclose to any parties through the Chief Operations Officer’s approval.
    • Reconcile the Chief Operations Officer’s expenses, prepare the report accordingly and submit to Finance for processing. 
    • Prepare non-routine and routine correspondence, and proofread relevant documents before circulation.
    • Research and collate data for special reports on behalf of the Chief Operations Officer.
    • Provide input and formulate business presentations in consultation with the Chief Operations Officer.
    • Collate and integrate information relating to special internal projects and progress.  
    • Perform special projects as directed by the Chief Operations Officer, including the review, research, summarization and analysis of information.
    • Attend key meetings with the Chief Operations Officer with the purpose of ensuring follow-up and execution on identified actions.
    • Work with the Chief Operations Officer to strategize and manage a portfolio of relationships.
    •  Assist with the compilation of strategic documents for the Chief Operations Officer.
    • Oversee and improve the electronic filing system, ensuring that an adequate information management system is in place containing relevant and updated information.
    • Maintain the filing and record management system and other office flow procedures to ensure easy retrieval of records.
    • Ensure that all documents are filed, managed and updated appropriately.
    • Ensure that all information relevant to the division is provided and directed accordingly to the relevant parties.

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Review related Standard Operating Procedures in consultation with the COO to ensure business optimisation.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.                                     

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation
    • Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
    • Uphold the image of the office of the Chief Operations Officer in all interactions with stakeholders.
    • Coordinate the flow of information, providing a central point of contact for internal and external customer’s queries and/or complaints.
    • Convene and attend meetings and present relevant information to relevant stakeholders when required.
    • Implement timeous communication on progress and challenges in achieving the tactical work plans to impacted stakeholders.

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    Specialist: Web Developer - Pretoria

    Purpose Statement

    • Design, develop, implement and maintain functional and secured web applications and provide support to existing web applications and integrate new technologies into system designs for the SABS to meet the strategic and business objectives of the organisation 

    Minimum Requirements    

    • Diploma + Advanced Diploma / B-Degree in ICT, IS, Computer science or related field- NQF Level 7
    • HTML & CSS Coding Specialist (HCCS) Certification is essential
    • JavaScript Certification is essential

    Duties and Responsibilities    
    Functional Management

    • Develop user-friendly based web applications and applications frameworks as required.
    • Analyse user needs to determine requirements and conduct systems analysis and develop web-based applications in collaboration with the relevant stakeholders.
    • Create site layout and user interfaces from design concepts by using standard scripting language (such as XHTML, HTML, CSS, and PHP practices) and facilitate programming and development.
    • Design and implement applications and web-based services and ensure application database integration in collaboration with the relevant stakeholders.
    • Review all programs prior to implementation to verify consistency and conformance with processes and policies in collaboration with the relevant stakeholders.
    • Perform problem analysis, unit testing and program implementation for systems and/or projects.
    • Test, enhance and maintain new and existing web applications.
    • Implement coding for development, maintenance, and functionality updates.
    • Convert raw images and layouts from graphic design into CSS, XHTML, HTML themes.
    • Implement web-based applications and develop the placement and layout of web site pages and content according to time, cost and quality objectives.
    • Create and execute project work plans according to budget and revise as appropriate to meet changing needs and requirements.
    • Develop and maintain document control administration to ensure cost reduction and record management best practice.
    • Conduct the full software development lifecycle including analysis, design, implementation, and testing according to time, cost and quality objectives.
    • Identify system deficiencies and implement solutions to proactively manage ease-of-use interfacing and cost reduction practices.       

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.                           

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure the provision of excellent customer service.
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders
    • Manage internal and external relationships to ensure that ICT web-based best practices are implemented across the organisation

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    Specialist: Talent Acquisition (Fixed Term Contract - 12 Months) - Pretoria

    Purpose Statement

    • To provide talent acquisition solutions to ensure that SABS attracts, acquires and retains the best suitable talent for approved vacancies within the agreed time frame and in line with the SABS Recruitment and Selection Policy.

    Minimum Requirements    

    • Diploma + Advanced Diploma / B degree in Human Resources or a related field: NQF Level 7
    • 4 years specialist experience
    • Proven track record in compiling and implementing talent acquisition plans and strategies; strategic, customised and bulk sourcing of candidates and designing of recruitment dashboards
    • Proven track record in interviewing, recruitment cost analysis and head-hunting proficiency

    Duties and Responsibilities    
    Functional Management

    • Design and implement talent acquisition strategies and processes aligned to the strategic objectives of the SABS.
    • Compile and implement a organisational Talent Acquisition Plan based on organisational needs in line with the Recruitment Policy and procedures.
    • Collaborate with HC Business Partners to develop customised acquisition plans in line with workforce plans per division
    • Ensure communication of the Talent Acquisition Plan to the relevant stakeholders and build good relationships with all business units.
    • Ensure that the recruitment time to fill a vacancy adheres to standard operating procedures and agreed time lines in line with the Recruitment Policy.     
    • Ensure that positions are filled using approved job descriptions and job requirement data.
    • Attend to recruitment enquiries and approvals with appropriate delegation of authority.
    • Advertise vacant positions and source replacements in time to start as per approved start date and as per recruitment timelines.
    • Monitor recruitment costs, as well as savings from internal and external head-hunting, where agency fees were incurred.
    • Screen longlisted applications according to job requirements.
    • Forward all longlisted applications to Line Managers for further shortlisting
    • Prepare interview packs for the relevant positons and interview sessions and distribute as required.
    • Coordinate and arrange psychometric assessments in collaboration with the Shared Services Administrators and provide feedback to candidates and external providers as required.
    • Coordinate and arrange risk and verification assessments with external providers as required.
    • Send out rejection letters based on interview panel findings.
    • Compile monthly recruitment reports to inform the Human Capital dashboard.
    • Conduct quarterly meetings with Human Capital Business Partners and the business unit to determine the effectiveness of recruiting implementation.
    • Provide business with monthly and quarterly reporting of new hires and candidate pipeline.
    • Keep abreast with the latest developments in the field of recruitment and selection and provide advocacy to relevant stakeholders.                 

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
    • Support and provide evidence to all internal and external audit requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure the provision of excellent customer service.
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required.
    • Provide talent acquisition subject-matter advocacy and expertise to all relevant stakeholders.

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    Project Manager - Pretoria

    Purpose Statement

    • To manage and execute the delivery of internal SABS projects as assigned, within budget, by due date and according to specification (quality and scope). Includes acquiring resources and coordinating the efforts of the delivery team towards realising the project’s objective and outputs.

    Minimum Requirements    

    • 8 years relevant work experience in project management 
    • 4 years specialist experience
    • Proven track record in managing complex projects

    Duties and Responsibilities    
    Functional Management

    • Define project objectives in support of business requirements as stipulated in the project justification proposal with supporting project benefit measurements
    • Acquire approval of the project management plan which includes all areas required to manage the various project phases
    • Ensure that the project management plan is within the parameters of the approved project justification parameters
    • Design and manage project control mechanisms to track project progress against the agreed upon project management plan
    • Establish and manage project administration and infrastructure protocols to support project delivery and control
    • Ensure the effective implementation, management, monitoring of the project costs and mitigate and report on any variances.
    • Ensure the deployment of proper financial controls to manage the project cost.
    • Plan, manage and direct the formal closure of the of the project.
    • Institute and manage the implementation of control mechanisms and actions to address issues, risks or poor resource performance
    • Report on project progress and develop direct communications channels for the project
    • Plan and execute the project communication plan in order to maintain the required stakeholder and user satisfaction levels throughout the project.
    • Plan and define suitable mechanisms to transition the project’s outputs to business so that ownership and accountability is moved from the project to the relevant stakeholders in due course.
    • Establish and maintain a project escalation process within the various project work teams, the project management team and the project steering committee.
    • Assess and define issues and risks (quantitative and qualitative) and formulate response plans to address the issues and risks in terms of cost, time and scope.
    • Track and evaluate the effectiveness of corrective measures and actions to ensure project performance in terms of quality , time and cost.
    • Lead and direct project resources towards creation of a measurable project implementation plan, inclusive of task schedule and supporting budget
    • Determine the required resource capability through internal or external contracted resources and/or capabilities
    • Plan and lead the project team so that the project’s objectives, constraints dependencies and risks are implemented and managed effectively
    • Direct team towards effective task performance against agreed upon individual and team performance standards

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
    • Support and provide evidence to all internal and external audit and regulatory requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure the provision of excellent customer service.
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders.
    • Manage internal and external relationships to ensure that project management best practices are implemented across the organisation.
    • Align project activities across sphere of control to ensure engagements and projects are wellTake ownership of technical project queries (internal/external) and ensure effective resolution before dead line.

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    Executive Assistant (Finance) - Pretoria

    Purpose Statement

    • To provide administrative support to the Office of the  CFO to ensure the effective and efficient running of the office and to assist in providing key support to the division in the execution of the overall Finance strategy.

    Minimum Requirements    

    • 3 Years relevant work experience in Executive Administration: Operational Level.
    • Proven track record in executing executive and / or executive level administrative functions: Operational Level.
    • Proven track record in report writing and presentation formatting: Opearational Level.
    • Must have understanding of invoicing, requisition ordering and basic procurement protocol: Opearational Level.

    Duties and Responsibilities    
    Functional Management

    • Develop, maintain and update the CFO’s annual meetings planner.
    • Oversee and coordinate the CFO’s meetings and preparation and ensure that all logistics, minutes and relevant agendas and material are provided.
    • Oversee, coordinate, and provide administrative duties such as, receiving telephone calls, correspondence and emails and flagging them as required.
    • Coordinate the CFO’s travel program, itineraries and related logistics.
    • Manage and coordinate the CFO’s task list portfolio, in conjunction with the CFO.
    • Treat information and documentation as private and confidential, and only disclose to any parties through the CFO’s approval.
    • Reconcile the CFO’s expenses, prepare the report accordingly and submit to Finance for processing.
    • Prepare non-routine and routine correspondence, and proofread relevant documents before circulation.
    • Research and collate data for special reports on behalf of the CFO.
    • Provide input and formulate business presentations in consultation with the CFO.
    • Perform special projects as directed by the CFO, including the review, research, summarization and analysis of information.
    • Attend key meetings with the CFO with the purpose of ensuring follow-up and execution on identified actions.
    • Work with the CFO to strategize and manage a portfolio of relationships.
    • Assist with the compilation of strategic documents for the CFO.
    • Oversee and improve the electronic filing system, ensuring that an adequate information management system is in place containing relevant and updated information.
    • Maintain the filing and record management system and other office flow procedures to ensure easy retrieval of records.
    • Ensure that all documents are filed, managed and updated appropriately.
    • Coordinate the logistical arrangements of relevant meetings in an effective and efficient manner and ensure the documentation and distribution of minutes.
    • Prepare agendas, documents and meeting packs for meetings, including CFO meetings.
    • Co-ordinate and collate all reports to be submitted to the various management levels and committees
    • Receive guests for meetings with the CFO.

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit requirements.
    • Maintain quality risk management standards in line with ISO requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Review related Standard Operating Procedures in consultation with the Managers and Executives to ensure business optimisation.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation
    • Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
    • Uphold the image of the office of the CFO in all interactions with stakeholders.
    • Coordinate the flow of information, providing a central point of contact for internal and external customer’s queries and/or complaints.
    • Convene and attend meetings and present relevant information to relevant stakeholders when required.Implement timeous communication on progress and challenges in achieving the tactical work plans to impacted stakeholders.

    go to method of application »

    Product Technical Reviewer: Automotive Certification - Pretoria

    Purpose Statement

    • To provide a value adding certification service to the department and division through technical expertise and review, which meet the requirements of Accreditation and SANS/ISO Standards and the SABS policies, processes and procedures. 

    Minimum Requirements    

    • National Diploma / Diploma in a relevant technical field                                                                                           
    • SAATCA Registration is required                                                                                                                                 
    • 3 years relevant work experience in a relevant technical environment          

    Duties and Responsibilities    
    Functional Management

    • Conduct sales application reviews of existing customers.
    • Review the planning, scheduling and executing of audits in line with client and SABS requirements.
    • Review audit reports of clients based on the scope of work required.
    • Conduct on-site peer reviews of auditors as required.
    • Review AB submissions per Accreditation, ISO and SABS requirements.
    • Provide technical support to guide the quotation process for new clients and permit extensions through Technical Reviews.
    • Assist Sales BU with technical expertise for clients where required.
    • Submit all relevant reports within scope of control and on time.
    • Contribute to the development and execution of the Certification Systems Operational Plan (6- month view) to meet capacity and requirements (for new and existing customers).
    • Provide subject matter expertise to the organization as a Technical Reviewer and CTC member.
    • Contribute to the effective functioning of CTCs.

    Risk and Compliance Management  

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit and regulatory requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
    • Provide technical expertise on schemes to ensure adherence to all relevant laws, policies and Standard Operating Procedures throughout the organisation. 

    Stakeholder Management  

    • Contribute to maintaining effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Provide mentorship, coaching and/or skills transfer to staff regarding systems / product schemes.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
    • Ensure the provision of excellent customer service. 
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders.
    • Manage internal and external relationships to ensure that certification audit best practices are implemented across the organisation.

    go to method of application »

    Product Technical Reviewer : Electro-technical Certification

    Purpose Statement

    • To provide a value adding certification service to the department and division through technical expertise and review, which meet the requirements of Accreditation and SANS/ISO Standards and the SABS policies, processes and procedures. 

    Minimum Requirements    

    • National Diploma / Diploma in a relevant technical field                                                                                       
    • SAATCA Registration is required                                                                                                                                   
    • 3 years relevant work experience in a relevant technical environment 

    Duties and Responsibilities    
    Functional Management

    • Conduct sales application reviews of existing customers.
    • Review the planning, scheduling and executing of audits in line with client and SABS requirements.
    • Review audit reports of clients based on the scope of work required. 
    • Conduct on-site peer reviews of auditors as required.
    • Review AB submissions per Accreditation, ISO and SABS requirements.
    • Provide technical support to guide the quotation process for new clients and permit extensions through Technical Reviews.
    • Assist Sales BU with technical expertise for clients where required.
    • Submit all relevant reports within scope of control and on time.
    • Contribute to the development and execution of the Certification Systems Operational Plan (6- month view) to meet capacity and requirements (for new and existing customers).
    • Provide subject matter expertise to the organization as a Technical Reviewer and CTC member.
    • Contribute to the effective functioning of CTCs.

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit and regulatory requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
    • Provide technical expertise on schemes to ensure adherence to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

    Stakeholder Management

    • Contribute to maintaining effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Provide mentorship, coaching and/or skills transfer to staff regarding systems / product schemes.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
    • Ensure the provision of excellent customer service.
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders.
    • Manage internal and external relationships to ensure that certification audit best practices are implemented across the organisation.

    go to method of application »

    Product Technical Reviewer : Mechanical and Materials Certification

    Purpose Statement

    • To provide a value adding certification service to the department and division through technical expertise and review, which meet the requirements of Accreditation and SANS/ISO Standards and the SABS policies, processes and procedures.

    Minimum Requirements    

    • National Diploma / Diploma in a relevant technical field                                                                                 
    • SAATCA Registration is required          

    Duties and Responsibilities    
    Functional Management

    • Conduct sales application reviews of existing customers.
    • Review the planning, scheduling and executing of audits in line with client and SABS requirements.
    • Review audit reports of clients based on the scope of work required. 
    • Conduct on-site peer reviews of auditors as required.
    • Review AB submissions per Accreditation, ISO and SABS requirements.
    • Provide technical support to guide the quotation process for new clients and permit extensions through Technical Reviews.
    • Assist Sales BU with technical expertise for clients where required.
    • Submit all relevant reports within scope of control and on time.
    • Contribute to the development and execution of the Certification Systems Operational Plan (6- month view) to meet capacity and requirements (for new and existing customers).
    • Provide subject matter expertise to the organization as a Technical Reviewer and CTC member.
    • Contribute to the effective functioning of CTCs.

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit and regulatory requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
    • Provide technical expertise on schemes to ensure adherence to all relevant laws, policies and Standard Operating Procedures throughout the organisation. 

    Stakeholder Management  

    • Contribute to maintaining effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Provide mentorship, coaching and/or skills transfer to staff regarding systems / product schemes.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
    • Ensure the provision of excellent customer service. 
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders.
    • Manage internal and external relationships to ensure that certification audit best practices are implemented across the organisation.

    go to method of application »

    Technician: Application Development and Support - Pretoria

    Purpose Statement

    • To provide development support and maintenance of business applications including the migration of legacy systems to the latest fit-for-purpose technology in line with organisational objectives.

    Minimum Requirements    

    • National Diploma / Diploma in IT, Information Systems, Computer science or arelated field.
    • DevOps Certification is preferred.
    • ITIL Foundation certification is preferred.

    Duties and Responsibilities    
    Functional Management

    • Maintain and provide support for all software applications within SABS.
    • Coordinate the assessment, impact analysis, investigation into root causes and implementation of solutions for all proposed business requirements.
    • Monitor and maintain the implementation of application design and provide continuous improvement solutions.
    • Trouble shoot and code test application defects (bug identification, bug fixing etc.) as logged by users.
    • Coordinate the integration of applications from the user acceptance environment to the production environment in conjunction with relevant stakeholders.
    • Maintain subsequent system changes and communicate implemented changes to relevant stakeholders.
    • Prepare and present the required standard documentation for ICT change control processes.
    • Provide technical support in resolving all audit findings on the schedule as required.
    • Participate in project teams to document and support solutions.
    • Provide ad-hoc application development and related support activities as required by line management.
    • Coordinate maintenance services to ensure that all business applications are fully operational and functioning as required.

    Risk and Compliance Management 

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. 
    • Support and provide evidence to all internal and external audit and regulatory requirements. Maintain quality risk management standards in line with ISO and regulatory requirements. 
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.   
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. 
    • Represent and participate in the organisation’s committees and task teams when required.
    • Attend meetings and present relevant information to stakeholders when required.
    • Ensure efficient communication to all relevant stakeholders.
    • Ensure the provision of excellent customer service. 
    • Resolve and follow-up on queries and problems within span of control and within agreed time frames.
    • Liaise with relevant stakeholders regarding follow-up of information, as required.
    • Escalate unresolved ICT requests and provide status reports as per standard operating procedures.

    go to method of application »

    Specialist: Data and Business Intelligence - Pretoria

    Purpose Statement

    • To design, develop, implement and maintain data and business intelligence solutions to meet both internal and external customer requirements.  

    Minimum Requirements    

    • Diploma + Advanced Diploma / B Degree in, Engineering, IS, Computer Science, IM, IT or a related field        
    • MCSE: Data Management and Analytics Certification is preferred                                                                        
    •  Data Science Certifications (i.e., Python, Microsoft, AWS, Hadoop, big data, machine learning, etc.)  are advantageous                                                                                                              
    •  Information Technology Infrastructure Library (ITIL) Foundation Certification is essential                                          
    • 8 years relevant work experience in ICT Business Intelligence / Programming    
    • 4 years specialist experience 

    Duties and Responsibilities    
    Functional Management 

    • Define and plan the implementation and cut-over approach requirements and steps to be followed including consulting the business on business readiness criteria.
    • Design and present prototypes in accordance to the relevant requirements.
    • Assess the current Business Intelligence system efficiency and provide recommendations to ensure the optimal use of computer systems and applications. 
    • Provide testers with background information and insight relating to processes and functionality provided.
    • Schedule, conduct and report on code reviews including corrective action identified as well as applying version control to associated codes and documentation.
    • Design, develop and provide technical Business Intelligence ETL and Data Warehouse deliverables to support the development of business intelligence reports and dashboards.
    • Ensure the integrity of relevant data to support Business Intelligence solutions.
    • Build the Business Intelligence reporting framework in order to support the generation of reports for business intelligence.
    • Ensure that all Business Intelligence reporting and storage of information adheres to SABS’s Information Security Policy.
    • Enable, implement and maintain an automated process for requesting and tracking the development of new reports.
    • Manage the ICT and business performance SharePoint site.
    • Design, develop and provide technical Business Intelligence reports and dashboards, and design relevant and appropriate reporting standards in compliance with risk and audit policies and procedures to provide business with business intelligence.
    • Manage and provide support for the Business Intelligence solutions and systems. 
    • Analyse, identify and resolve system problems and document work for future reference, including other relevant reports, version control of documents and general support in accordance with the SLA.
    • Keep abreast of industry trends and align business requirements with best practice Business Intelligence solutions.
    • Analyse the impact of new developments on the existing environment as well as changes or fixes prior to development commencement.
    • Create and maintain all relevant Business Intelligence documentation related to Business Intelligence solutions and systems.
    • Implement    document sharing processes via SharePoint and other platforms.
    • Compile Business Intelligence functional and technical documentation of solutions.
    • Conduct    system administration duties to support the Business Intelligence solutions.
    • Train end-users and ensure end-user acceptance testing is adequately conducted.
    • Compile the functional and technical specifications and associated test cases using templates by scheduling and facilitating JAD sessions to define user requirements for the various BI Solutions
    • Create and maintain all relevant BI documentation related to the reporting function to provide adequate meta-data to business and internal BI team.

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.Support and provide evidence to all internal and external audit requirements.
    • Maintain quality risk management standards in line with ISO requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. 
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure the provision of excellent customer service. 
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders.
    • Manage internal and external relationships to ensure that data and business intelligence best practices are implemented across the organisation.
       

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    Specialist: Application Development and Support - Pretoria

    Purpose Statement

     

    • Responsible for the design, development, implementation and maintenance ofbusiness applications including the migration of legacy systems to the latestfit-for-purpose technology in line with organisational objectives.

    Minimum Requirements    

    • Diploma + Advanced Diploma /B-Degree in IT, Information Systems, Computer science or a related field.
    • DevOps Certification is preferred
    • ITIL Foundation certification is preferred
    • Microsoft Developer or similar certification would be an added advantage                                                                 
    • 8 years relevant work experience in ICT Business Intelligence / Programming                                                           
    • 4 years specialist experience                                                                   

    Duties and Responsibilities    
    Functional Management

    • Develop and implement the systems methodology required for theimplementation of application solutions.
    • Assess, conduct impact analysis, investigate root causes and implementsolutions for all proposed business requirements.
    • Monitor and evaluate the implementation of application design and providecontinuous improvement solutions.
    • Trouble shoot, resolve and code test application defects (bug identification,bug fixing etc.) implementation challenges as logged by users.
    • Enhance system/application and work closely with stakeholders to analyse,design and develop new functionality according to business requirements,time, cost and quality objectives.
    • Assess and conduct impact analysis of all business requirements onapplications for successful systems integration.
    • Ensure that all processes to be undertaken for the implementation of anyapplication and subsequent system change is communicated andimplemented such as user acceptance testing, ICT change control process,user training, and post implementation support.
    • Prepare and present the required standard documentation for ICT changecontrol processes.
    • Compile required Business Application reports for the ICT Service Desk andsubmit to the relevant stakeholders as required.
    • Resolve all audit findings on the schedule as required.
    • Perform regular self-assessments on audit related issues.
    • Partner with internal and external project teams to document, develop andimplement solutions.
    • Review all applications prior to implementation to verify consistency andconformance with processes and policies in collaboration with the relevantstakeholders.

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit requirements.
    • Maintain quality risk management standards in line with ISO requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
    • Identify, analyse, evaluate, treat and monitor possible risks to the ICT systems and perform mitigation planning.

    Stakeholder Management  

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Represent and participate in the organisation’s committees and tasks teams when required. 
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure the provision of excellent customer service. 
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.   
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders.
    • Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.

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    Clerk: Payments - Pretoria

    Purpose Statement

    • Responsible for the complete, accurate and timely processing of invoices and payment of amounts due to suppliers for the purchase of goods and services by SABS employees

    Minimum Requirements    

    • 3 years relevant work experience in creditors or payment management environment: Operational Level
    • Must have pre-audit, processing and reconciliations experience: Operational Level

    Duties and Responsibilities    
    Functional Management    

    • Perform a pre-audit of creditors invoices, verify authorization levels, goods received signatures, and compliance to tax legislation.
    • Process invoices for local and foreign suppliers.
    • Complete the timeous and accurate processing of valid and authorised supplier invoices taking into account payment terms, discounts and credit notes.
    • Perform three-way matching between invoice, purchase order and goods receipting before making payment.
    • Send out and follow up to ensure that unprocessed invoices sent to the business unit managers for approval are returned to the Account Payable business unit for processing
    • Ensure that key supplier accounts are updated monthly.
    • Reconcile all supplier and general ledger accounts on a monthly basis.
    • Manage monthly invoice registers and verify that all supporting documentation complies with the supply chain management policy and where applicable the payment requisition form is completed correctly
    • Send out payment instruction on SABS letterhead to the bank for supplier payment once approved by relevant signatories
    • Ensure bank charges on payments made are forwarded to the applicable Payment Clerk for processing before month end closure
    • Attach the invoice to the remittance and submit for review, after the creation of the payment run.
    • Issue remittance to suppliers as confirmation of payment.
    • Ensure that all valid invoices received are captured timeously before month-end and year-end as per deadline of timetable distributed.
    • Close pre-payments, once stock has been received, or leave open until the following month.
    • Ensure that copies of all outstanding invoices are submitted for accrual on a monthly basis.
    • Promptly escalate any outstanding accounts and accrual for resolutions to Supervisor: Payment Management.
    • Coordinate support for key suppliers and customers.
    • Ensure that key supplier accounts are updated monthly.
    • Ensure that supplier accounts are not put on hold without the knowledge of the Supervisor Payment Management.
    • Reconcile all supplier and general ledger accounts on a monthly basis and promptly clear all reconciling items.
    • Compile reports as and when required by management in line with set timeframes.
    • Manage and monitor supplier payments weekly.
    • Ensure that all cheque invoices received by Accounts Payable are settled timeously as per the approved Delegations of Authority.
    • Ensure that payments made and funds transferred correspond with the payment report.
    • Update payments on the system once EFT transfers have been finalised.
    • Provide proof of payment and remittance advice to all suppliers paid.
    • Maintain payment files and ensure it is clearly marked, archived and retrieved when required.
    • Ensure that filing is completed timeously on all required administrative activities.

    Risk and Compliance Management 

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit and regulatory requirements.
    • Maintain quality risk management standards in line with ISO and regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation
    • Review related Standard Operating Procedures in consultation with Finance leadership to ensure business optimisation.             

    Stakeholder Management    

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure efficient communication to all auditors and other finance team members.
    • Ensure the provision of excellent customer service.
    • Resolve and/or escalate queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information.
    • Develop and maintain a good working relationship with all key SABS suppliers

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    Head: Programme Management Office - Pretoria

    Purpose Statement

    • Accountable for the implementation of tactical work plans and formulate associated procedures to ensure the development and effective implementation of the Programme Management Office strategy in line with the SABS’s mandate and overall approved strategy, to ensure the execution of key deliverables, while promoting good governance and sound financial and business principles.  

    Minimum Requirements    

    • Honour’s Degree in Technology or an Engineering field
    • Project Management Qualification (e.g., Prince2, PMBOK, Advanced Project Management, etc.) is essential
    • Project Management Professional (PMP) certification or similar is advantageous
    • 10 years’ relevant work experience in programme management
    • 3 years’ senior management experience
    • 5 years’ management experience
    • Must have experience in managing corporate programmes inclusive of sector-focused revenue stream development, continuous improvement programmes as well as shift planning scheduling and resource optimisation across multiple value streams
    • Proven track record of managing high complexity, high business impact programmes
    • Proven track record in leading and managing multiple programmes (consisting of multiple projects) simultaneously to achieve time, cost, quantity, revenue targets at an organisational level

    Duties and Responsibilities    
    Strategic Management

    • Lead the development, management and execution of the SABS Programme Management Office (PMO) strategy and provide input into the overall SABS strategy, policy and decision-making direction of the organisation.
    • Collaborate with the COO to direct a comprehensive PMO strategy in the organisation in order to drive performance, improve profitability and ensure organisational sustainability.
    • Ensure the alignment of the PMO strategy with the requirements of all core sub-divisions, through the development and execution of strategic work plans.
    • Develop and lead a Centre of Excellence to balance technical know-how with stakeholder requirements.
    • Provide leadership and develop a strong team environment committed to the organisation's mission, vision, values and objectives in a manner that instils trust and credibility within the unit.

    Operational Management

    • Oversee the assigning of technical support from core business to sales teams to convert leads into sale
    • Oversee the assigning of SME’s to sector-focused cross-functional teams to close solution delivery (i.e., focusing on service delivery, quality assurance, customer relationship management, solution team management, etc.)
    • Oversee and lead the management of cross-functional team resource utilisation and optimisation, inclusive of cost monitoring
    • Contract project solution deliverables and milestones with accountable executive and Divisional Heads.
    • Develop and execute the PMO Operational Plan to meet capacity and requirements in line with the overall strategic plans and deliverables.
    • Convert operational plan into tactical project plans and objectives to attain growth targets.
    • Establish and manage the implementation of all aspects of the PMO function, including the implementation of effective methodologies, metrics tracking, business processes, workflows and tools.
    • Continuously assess areas for internal improvement and develop plans for implementation, and identify productivity benchmarks and development tools to measure efficiencies in the division.
    • Manage the operating model within sphere of control and ensure the continuous improvement thereof in order to drive business improvement.
    • Establish and oversee sound project management governance and controls within all programmes
    • Ensure that the PMO’s objectives are achieved through effective performance management, measurement and monitoring.
    • Provide subject matter expertise to the organisation regarding PMO protocols and processes.
    • Establish and lead the implementation of a project management information system to assist and facilitate ease-of-use.
    • Identify, analyse and communicate overall PMO trends and results for the various categories to the business unit managers.
    • Collaborate with core business to execute business solution activities to achieve revenue targets as per the strategic and operational plans.                                                  

    Risk and Compliance Management

    • Ensure the mitigation of PMO’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
    • Responsible for the coordination and maintenance of quality risk management in line with regulatory requirements.
    • Monitor changes in legislation and the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
    • Support and provide evidence to all internal and external audit and Accreditation requirements.
    • Oversee the development, maintenance and enforcement of related service level agreements, policies and procedures to minimise business risk and ensure business continuity.
    • Ensure adherence in the team to all relevant laws, policies and standard operating procedures throughout the organisation.
    • Ensure compliance with national legislation and SABS specific policies and procedures (e.g. Code of Ethics, PFMA PPPFA, etc.)

    Financial Management

    • Provide input in the planning and compilation of PMO’s annual budget aligned to the operational and strategic delivery plans to support the implementation of set objectives.
    • Lead the overall financial performance and improvement of efficiency in service delivery within PMO.
    • Develop and manage financial plans, forecasts and budgets that will be used to initiate, drive and implement all PMO related initiatives in line with the business strategy
    • Ensure the effective implementation, management, monitoring of PMO’s budget, and mitigate and report on any variances.
    • Ensure the deployment of proper financial controls to manage the PMO budget.

    People Management

    • Manage and lead PMO by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout PMO and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities
    • Mentor and coach group executives and SABS leadership in the application of project management practices
    • Develop core project management competencies at team level across the SABS
    • Proactively manage all direct reports in order to ensure that the strategic objectives for the division are achieved.
    • Develop and execute cluster technical and leadership skills development strategies, in consultation with Human Capital Management.
    • Develop and implement SABS-wide technical, leadership and change capability development.
    • Oversee the management of sector-focused cross-divisional business solution teams to ensure sustainability of large multi-year contracts.

    Stakeholder Management

    • Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Represent and participate in the organisation’s committees and tasks teams as required.
    • Convene, chair and attend meetings and present performance and business related information to relevant stakeholders as required.
    • Provide technical support and advocacy on PMO services related matters to the organisation.
    • Align PMO activities across divisions to ensure engagements are well coordinated
    • Ensure the documentation of all stakeholder engagements to support continuity for future engagements.

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    Technical Reviewer: Process and Support - Pretoria

    Purpose Statement

    • To conduct technical reviews of Standards documentation which covers the entire field of applied science and technology to ensure that standards are fit for publication and use by stakeholders.

    Minimum Requirements    

    • National Diploma / Diploma in Science or Engineering or a related field: NQF Level 6.
    • 3 years relevant work experience in a science or engineering environment
    • Proven track record in writing and editing scientific papers and/or documents

    Duties and Responsibilities    
    Functional Management

    • Ensure that all documents are reviewed within acceptable turnaround times
    • Review all documents and ensure submissions are technically and scientifically worded.
    • Edit documents and/or submissions to ensure that appropriate technical language is employed
    • Ensure that all documents developed meet the technical requirements and expectations as set out by the relevant stakeholders.
    • Maintain the relevant SABS standards database as required, updating all relevant information and stage codes accordingly on the database and records.
    • Maintain accurate filing records of all documents on the relevant SABS standards database.
    • Gather facts and information objectively with accuracy and attention to detail.
    • Coach and mentor standards writers in order to develop good practice.
    • Educate all stakeholders in the standards development technical process through relevant workshops, coaching, and training.

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
    • Support the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
    • Ensure adherence to all relevant laws, policies and Standard Operating Procedures throughout the organisation.                                   

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
    • Represent and participate in the organisation’s committees and tasks teams when required.
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure the provision of excellent and professional customer service.
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.
    • Liaise with relevant stakeholders regarding follow-up of information, as required.

    go to method of application »

    Specialist: ICT Governance Risk and Compliance - Pretoria

    Purpose Statement

    • To design, develop, implement and maintain ICT Governance, Risk and Compliance strategic frameworks andactivities, data privacy compliance reporting and processes as well as conduct regular governance audits and take corrective action on behalf of the SABS to support business operationsand strategic objectives.

    Minimum Requirements    

    • Diploma + Advanced Diploma /B-Degree in ICT, IS, Computer science or a related field.                              
    • Certified in the Governance of Enterprise IT (CGEIT) certification is essential.                                                
    •  Certified Information Systems Auditor (CISA) certification is advantageous.                                                              
    •  Certified in Risk and Information Systems Control (CRISC) certification is advantageous.                                            
    • 8 years relevant work experience in ICT Governance Risk and Compliance                            

    Duties and Responsibilities    
    Functional Management

    • Provide an ICT Governance, Risk and Compliance (GRC)?framework, including data compliance and cybersecurity risk?aligning ICT with the overall objectives of SABS.
    • Coordinate the development and implementation of ICT policies, standards, processes and procedures and ensure that data compliance standards are adhered to throughout the organisation and escalate non-compliance issues.
    • Monitor and evaluate adherence to ITC policies at the divisional and organisational level and escalate non-compliance to line management for corrective action.
    • Ensure that all relevant controls, policies and procedures are embedded and monitored as operating effectively and that actions are in place to address emerging risks and incidents.
    • Identify, report and ensure implementation of mitigation of all ICT related cybersecurity threats and risk assessment procedures. 
    • Implement controls to mitigate risks identified during the risk assessment process.
    • Implement and stress test the Disaster Recovery Plan to ensure ICT business continuity processes and procedures are running smoothly within the organisation.
    • Ensure that independent annual vulnerability and penetration testing are performed in the SABS environment and implement remedial actions as required. 
    • Contribute to the development of the Business Continuity Strategy and process in consultation with the Head: ICT to ensure readiness for recovery from ICT service interruptions.
    • Ensure and coordinate regular Business Impact Analyses of ICT Services on SABS processes.
    • Track timely closure of identified control gaps and risk mitigation plans and actively support action owners during issue remediation.
    • Ensure that internal control frameworks are developed and implemented across the organisation with regard to IT Risk Standards, ICT controls and regulatory and legislative requirements.
    • Review and update policy / standards compliance and exceptions, and report status to management and document advice for corrective actions. 
    • Develop and coordinate the implementation of an IT governance, metrics collection, and reporting capability across the ICT division.
    • Provide guidance on implementing ICT compliance control objectives and provide support for gap analysis initiatives.
    • Provide input to improve efficiency and effectiveness of ICT cybersecurity governance services.
    • Act as point of contact within the ICT division with regards to risk and compliance issues.
    • Coordinate the ICT audit process and ensure that related audit activities and requests are handled efficiently and effectively.
    • Support ICT team during the planning and subsequent phases of an audit as well as during the audit close-out process.
    • Report on all ICT Governance, Risk and Compliance matters as required.
    • Provide technical support and training to SABS users with regards to ICT Governance and Risk principles. 

    Risk and Compliance Management

    • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
    • Support and provide evidence to all internal and external audit and regulatory requirements.
    • Maintain quality risk management standards in line with regulatory requirements.
    • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
    • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

    Stakeholder Management

    • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. 
    • Represent and participate in the organisation’s committees and tasks teams when required. 
    • Convene and attend meetings and present relevant information stakeholders when required.
    • Ensure the provision of excellent customer service. 
    • Resolve queries and problems within span of control and within agreed time frames.
    • Follow up on unresolved queries and complaints where required.   
    • Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
    • Provide subject-matter advocacy and expertise to all relevant stakeholders.
    • Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.

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