Technician: Application Development and Support - Pretoria at South African Bureau of Standards (SABS)

Purpose Statement

• To provide development support and maintenance of business applications including the migration of legacy systems to the latest fit-for-purpose technology in line with organisational objectives.

Minimum Requirements    

• National Diploma / Diploma in IT, Information Systems, Computer science or arelated field.
• DevOps Certification is preferred.
• ITIL Foundation certification is preferred.

Duties and Responsibilities    
Functional Management

• Maintain and provide support for all software applications within SABS.
• Coordinate the assessment, impact analysis, investigation into root causes and implementation of solutions for all proposed business requirements.
• Monitor and maintain the implementation of application design and provide continuous improvement solutions.
• Trouble shoot and code test application defects (bug identification, bug fixing etc.) as logged by users.
• Coordinate the integration of applications from the user acceptance environment to the production environment in conjunction with relevant stakeholders.
• Maintain subsequent system changes and communicate implemented changes to relevant stakeholders.
• Prepare and present the required standard documentation for ICT change control processes.
• Provide technical support in resolving all audit findings on the schedule as required.
• Participate in project teams to document and support solutions.
• Provide ad-hoc application development and related support activities as required by line management.
• Coordinate maintenance services to ensure that all business applications are fully operational and functioning as required.

Risk and Compliance Management 

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. 
• Support and provide evidence to all internal and external audit and regulatory requirements. Maintain quality risk management standards in line with ISO and regulatory requirements. 
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.   
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. 
• Represent and participate in the organisation’s committees and task teams when required.
• Attend meetings and present relevant information to stakeholders when required.
• Ensure efficient communication to all relevant stakeholders.
• Ensure the provision of excellent customer service. 
• Resolve and follow-up on queries and problems within span of control and within agreed time frames.
• Liaise with relevant stakeholders regarding follow-up of information, as required.
• Escalate unresolved ICT requests and provide status reports as per standard operating procedures.