Specialist: Application Development and Support - Pretoria at South African Bureau of Standards (SABS)

Purpose Statement

• Responsible for the design, development, implementation and maintenance ofbusiness applications including the migration of legacy systems to the latestfit-for-purpose technology in line with organisational objectives.

Minimum Requirements    

• Diploma + Advanced Diploma /B-Degree in IT, Information Systems, Computer science or a related field.
• DevOps Certification is preferred
• ITIL Foundation certification is preferred
• Microsoft Developer or similar certification would be an added advantage                                                                 
• 8 years relevant work experience in ICT Business Intelligence / Programming                                                           
• 4 years specialist experience                                                                   

Duties and Responsibilities    
Functional Management

• Develop and implement the systems methodology required for theimplementation of application solutions.
• Assess, conduct impact analysis, investigate root causes and implementsolutions for all proposed business requirements.
• Monitor and evaluate the implementation of application design and providecontinuous improvement solutions.
• Trouble shoot, resolve and code test application defects (bug identification,bug fixing etc.) implementation challenges as logged by users.
• Enhance system/application and work closely with stakeholders to analyse,design and develop new functionality according to business requirements,time, cost and quality objectives.
• Assess and conduct impact analysis of all business requirements onapplications for successful systems integration.
• Ensure that all processes to be undertaken for the implementation of anyapplication and subsequent system change is communicated andimplemented such as user acceptance testing, ICT change control process,user training, and post implementation support.
• Prepare and present the required standard documentation for ICT changecontrol processes.
• Compile required Business Application reports for the ICT Service Desk andsubmit to the relevant stakeholders as required.
• Resolve all audit findings on the schedule as required.
• Perform regular self-assessments on audit related issues.
• Partner with internal and external project teams to document, develop andimplement solutions.
• Review all applications prior to implementation to verify consistency andconformance with processes and policies in collaboration with the relevantstakeholders.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with ISO requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Identify, analyse, evaluate, treat and monitor possible risks to the ICT systems and perform mitigation planning.

Stakeholder Management  

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required. 
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure the provision of excellent customer service. 
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.   
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.