Specialist: Data Insights & Intelligence MI/BI at Absa South Africa

Job Summary

• Responsible for driving continuous improvement through actionable insights, robust reporting, and effective knowledge management.
• This role focuses on transforming data into meaningful information that supports informed decision-making across the call center and related operations.
• The specialist works closely with stakeholders and technical teams to design and deliver analysis, dashboards, reports, and data-driven tools.
• The role requires strong analytical and problem-solving skills, the ability to manage multiple priorities under tight deadlines, and a proactive approach to identifying opportunities for optimization.
• Key responsibilities include structuring and preparing data, building data models and pipelines, and creating visualizations and analysis that enable business users to monitor performance, identify trends, and improve operational efficiency as well as colleague and customer experience.

Job Description

The ideal candidate would be someone with:

• Strong background in BI and analytics, with a passion for data-driven decision-making.
• Eager to develop data science skills, including predictive modeling and machine learning.
• Demonstrates initiative and ownership, proactively identifying opportunities and driving solutions from concept to implementation.
• Excellent communication skills to translate data insights into business value.

Education Required:

• Bachelor’s Degrees and Advanced Diplomas

Skills Required:

• SQL Server & relations databases
• Power BI
• Python (data wrangling, analysis, visualization, modelling, machine learning, etc.).
• Analytical Statistics
• Mathematics

Experience Required:

• 4+ years in a similar environment
• Service- or call-center experience beneficial.

Advantageous:

• Machine Learning or NLP experience
• SQL Server Integration Services experience
• Databricks experience
• Web development experience

Key accountabilities:

• Deep Dive Analytics - Analyze operational and customer interaction data (e.g., call center performance, service efficiency, customer experience and related operations) to identify trends, patterns, and improvement opportunities. Use SQL Server, Power BI, Databricks, Python, and other relevant tools for data extraction, transformation, and visualization.
• Analytical Insights - Perform advanced data manipulation and apply analytical, statistical and machine learning techniques to provide insights and recommendations that improve operational performance. Identify opportunities to optimize processes and strategies through technology-driven solutions.
• Solutions Development - Design and deliver end-to-end solutions that enable actionable insights and data-driven decision-making. This includes building sustainable dashboards, reports, and visualization tools, as well as developing the underlying data models and pipelines that power them.
• Stakeholder Engagement - Work closely with business stakeholders and technical teams to understand requirements and co-create solutions. Collaborate with the team to deliver actionable insights, dashboards, and other data-driven tools that support informed decision-making.

Education

• Bachelor`s Degrees and Advanced Diplomas: BMI - Business Management and Informatics

End Date: September 19, 2025