Specialist: Demand Shaping & Management at Road Accident Fund

Key Performance Areas

Contingency Planning

• Identify potential Business Interruptions, develop safeguards against these interruptions, and implement recovery procedures in the event of a business disruption.
• Provide documentation and training contingency planning concepts and procedures.
• Create awareness of BCM requirements.
• Develop and implement Disaster Recovery, Data Sensitivity, and Library Management, Back-up and Disaster Recovery plans and procedures.

Business Recovery

• Develop safeguards and Business Recovery Plans and Procedures governing the remote Business Offices and Operations associated with the organization.
• Ensure that Corporate Asset Protection procedures cover critical Business Resources located at Business Offices.
• Implement and test ICT business continuity and disaster recovery plans, processes, and procedures necessary to recover services in the event of a declared disaster.
• Direct the continuous and regular validation and testing of documented business continuity plans.

Risk Management

• Identify and Categories outage exposures that could cause a business interruption.
• Obtain Insurance and Vendor agreements to safeguard against a disaster event.
• Ensure that Business and Regulatory requirements are adhered to; and that implemented recovery procedures and contracts are cost justifiable.
• Build and implement standard Risk Assessment; Business Impact Analysis and other Business Continuity tools and capabilities.

Disaster Recovery

• Safeguard data processing operations by identifying potential problem areas and single points of failure that may result in interruptions to critical data processing operations.
• Develop and implement Disaster recovery, data Sensitivity, Library management, Back-up and Recovery, and Disaster Recovery Plans and Procedures.
• Analyse and recommend possible disaster preparedness solutions using established DR/ BCP practices.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare status reports on IT Business Continuity Management matters and ensure the development of scenarios and response procedures to test BCM plans.
• Measure and report on the maturity of the BCM programme in the company.

Research and Analysis

• Prepare templates for research.
• Identify target population.
• Conduct research solutions that best support the business.
• Analysis, interpretation and implementation of results.
• Develop ICT solutions to improve business production and cost effectiveness.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Systems/ Computer Science related qualification. 
• Certification in ITIL.
• Business Continuity Management Certification.
• Project Management Professional (PMP) is essential.
• IT Risk Management Certification (CRISK).
• Relevant 5 - 7 years’ experience in developing and maintaining disaster recovery and business continuity programs.
• Experience in business continuity planning software environment.
• Experience in IT with a broad range of exposure to all business planning, systems analysis and application development.