Current Vacancies at Road Accident Fund

Key Performance Areas

ICT Relationship Management

• Maintain relationship between ICT and internal and external partners (business units, service providers).
• Drive Service Level Agreement (SLA) negotiations to enhance value to a business unit.
• Ensure the business units understand the technology solution, overall solution delivery, and compliance to governance processes, architecture standards, risks etc.
• Research, review, analyse the effectiveness and efficiency of existing requirements-gathering processes, and develop strategies for enhancing or further leveraging these processes.
• Provide support and solutions for the integration of individual systems as well as  to ensure a level of interoperability when required.
• Design and maintain a framework which guides all information systems integration and development, and a methodology which provides effective and responsible information management practices.
• Maintain an awareness of current and proposed technology issues and concerns within RAF and the ICT industry and recommend potential solutions to meet expectations and forecasted requirements.

Service Catalogue Management

• Responsible for the BRM’s service portfolio, including its operations, maintaining the Technology and Digital service catalogue, securing the relevant resources and budget and adhering to the service level agreement
• Harmonize the usage of existing solution or tools for the business-use cases, seeking increased utilisation of applications covering additional business-use cases and operations
• Negotiate and conclude service level agreements or objectives taking account of the ICT service catalogue, liaising with the Platform or Operations Support Specialists and other Technology and Digital business teams, and reporting each month on Service performance using input from the Platform or Operations Support teams

Accountability

• Liaising with the architecture team to ensure ownership of all ICT solutions and their strategy and vision within the BRM’s functional domain or scope
• Managing the complete life cycle and ensuring that solutions are consistent and integrated into the enterprise architecture, with end-to-end process accountability for the solution.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Provide feed back the outcome of review meetings to the Senior Business Relationship Manager.
• Provide visibility and reporting on progress with the roadmap, and escalating any issues encountered during delivery that may affect the annual planning.

Stakeholder Management

• Proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Conduct regular SLAs reviews with stakeholders as defined by the Senior Business Relationship Management.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology or Computer Science or Commerce/ Business or Engineering.
• Relevant 5 - 7 years’ experience in an ICT Relationship Management related environment.

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Key Performance Areas

Policy review and implementation

• Contribute to the development and implementation of departmental policy, procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Forensic investigation

• Plan and coordinate the investigation of cases as assigned by respective management.
• Maintain partnership relationship with the prosecuting authorities and Law Enforcement agencies.
• Draw monthly or weekly reports for the region for transmission to the Manager.
• Identify the loopholes in the process that may lead to abuse and report such to the Forensic Manager.
• Investigate irregularities identified or brought to attention to secure the prosecution of parties involved.
• Maintain a healthy working relationship with law enforcement agencies and the Forensic Department's private investigation working partners.
• Analyse reports received from external stakeholders or assessors and compile affidavits on behalf of RAF to lay criminal charges against guilty parties.
• Opening / registering of criminal cases with either the Police or Hawks (DPCI) and keeping proper records thereof.
• Compile a comprehensive monthly activities report and submission thereof to the Forensics Manager.
• Giving of evidence at criminal courts and departmental hearings.
• Supporting other RAF departments in connection with the investigation that is being or has been conducted.
• Meeting the targets as set down by a Forensic Manager and performing his tasks according to the set standards.
• Analyse spreadsheet on touts.
• Investigation of reports received from Tip-Offs Anonymous and giving feedback to the Manager timeously.
• Involvement in internal and external fraud campaigns initiated by Forensic Department or in conjunction with the Communications Department.
• Effective case management and record keeping i.e. inspections, case books, vehicle registers, etc.
• Provide feedback to stakeholders in respect of investigations that were referred.
• Implementation of the current fraud prevention strategy.

Fraud Prevention and Investigation

• Participate in the implementation of approved Fraud and Investigation initiatives to improve the ethical culture of the organisation.
• Promote proactive fraud prevention initiatives within the organisation.
• Participate in fraud investigation by external parties.
• Participate in providing the Claims department with properly investigated cases that will enable the assessors or requester to assess the claim and pay valid claims.
• Participate in the development and implementation of systems and platforms that will detect fraud throughout the claims lifecycle.
• Identify opportunities to innovate and improve fraud investigation initiatives and the execution thereof.

Reporting

• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform business unit decisions.
• Prepare proposals, briefings, presentations, reports, and other documentation, providing management information both verbally and in report format.

Stakeholder management

• Implement forensics awareness initiatives.
• Facilitate communication with all levels of stakeholder contact.
• Engage proactively with key stakeholders.

Qualifications

• Bachelor’s Degree/Advanced Diploma in Law/ Accounting/ Auditing/ Forensic Investigations related qualification.

Experience

• Relevant 5-7 years’ experience in a Fraud Investigation related environment.

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Key Performance Areas

Management of claims payment process

• Verify and approve claims payments in line with DOA by confirming the accuracy, validity ,completeness and existence of a payment by inspecting supporting documentation to confirm the following: 
• Payee to the trigger and supporting documents (per above).
• Banking details to both the trigger document and any supporting documents.
• Amounts through verification of supporting documents.
• Payment is not a duplicate by ensuring the financial enquiry reports is attached to the EA as supporting documents payment.
• Elimination of duplicate payments through implementation of effective internal controls.

Financial Management including bank and cash management

• Implementation of and adherence to financial management principles to ensure valid, accurate and complete processing of Claims payments.
• Appropriate implementation of and adherence to applicable Policies and procedures
• Interrogate supporting payment documents for accuracy, validity and completeness
• Continuous improvement in internal controls iro claims Payment Approval process
• Check completeness and accuracy of batch reports.

Reporting

• Assist in the preparation and submission of reports.
• Contribute to the development of functional reporting systems, for management, project or performance reporting.

Monitoring and Evaluation

• Adhere to the effectiveness in terms of service delivery of claims payment function.
• Report on non-compliance to the RAF claims payments, processes and procedures.
• Deal with queries and ensure that they are all resolved timeously.

General Administration

• Identify training and development needs for self
• Compliance with company policies and procedures
• Assist in inducting new employees into the division.
• Ensure that all administrative functions related to the role are executed.

Stakeholder Management

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Contribute to the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Qualification

• Bachelor’s degree/ Advanced Diploma in Finance/Commerce/Accounting related qualification

Experience

• Relevant 3 years’ experience in a financial environment.

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Key Performance Areas

Contingency Planning

• Identify potential Business Interruptions, develop safeguards against these interruptions, and implement recovery procedures in the event of a business disruption.
• Provide documentation and training contingency planning concepts and procedures.
• Create awareness of BCM requirements.
• Develop and implement Disaster Recovery, Data Sensitivity, and Library Management, Back-up and Disaster Recovery plans and procedures.

Business Recovery

• Develop safeguards and Business Recovery Plans and Procedures governing the remote Business Offices and Operations associated with the organization.
• Ensure that Corporate Asset Protection procedures cover critical Business Resources located at Business Offices.
• Implement and test ICT business continuity and disaster recovery plans, processes, and procedures necessary to recover services in the event of a declared disaster.
• Direct the continuous and regular validation and testing of documented business continuity plans.

Risk Management

• Identify and Categories outage exposures that could cause a business interruption.
• Obtain Insurance and Vendor agreements to safeguard against a disaster event.
• Ensure that Business and Regulatory requirements are adhered to; and that implemented recovery procedures and contracts are cost justifiable.
• Build and implement standard Risk Assessment; Business Impact Analysis and other Business Continuity tools and capabilities.

Disaster Recovery

• Safeguard data processing operations by identifying potential problem areas and single points of failure that may result in interruptions to critical data processing operations.
• Develop and implement Disaster recovery, data Sensitivity, Library management, Back-up and Recovery, and Disaster Recovery Plans and Procedures.
• Analyse and recommend possible disaster preparedness solutions using established DR/ BCP practices.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare status reports on IT Business Continuity Management matters and ensure the development of scenarios and response procedures to test BCM plans.
• Measure and report on the maturity of the BCM programme in the company.

Research and Analysis

• Prepare templates for research.
• Identify target population.
• Conduct research solutions that best support the business.
• Analysis, interpretation and implementation of results.
• Develop ICT solutions to improve business production and cost effectiveness.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Systems/ Computer Science related qualification. 
• Certification in ITIL.
• Business Continuity Management Certification.
• Project Management Professional (PMP) is essential.
• IT Risk Management Certification (CRISK).
• Relevant 5 - 7 years’ experience in developing and maintaining disaster recovery and business continuity programs.
• Experience in business continuity planning software environment.
• Experience in IT with a broad range of exposure to all business planning, systems analysis and application development.

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Key Performance Areas

Compliance administration.

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office coordination.

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required.

Meeting support

• Arranging meetings on behalf of the department.
• Assist with taking and distributing minutes in accordance to set governance standards.
• Create and maintain a register to track matters outstanding.
• Maintain a follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document and Records Management.

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure that the filing system is always up-to-date and functional.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

Qualifications

• Matric or Grade 12 certificate.

Experience

• Relevant 1 years’ experience in Administrative or similar environment.

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Key Performance Areas 

 Messenger services

• Collect correspondence from respective government institution, verify against the list before collection and acknowledge the receipt.
• Deliver packages or messages on time.
• Handle packages and documents with care.
• Drive delivery truck to the destination.
• Reconcile packages at recipient’s location.
• Maintain communication with destination and point of departure.
• Obtain receipts or signatures for deliveries and documentation.
• Maintain records of daily visits in the logbook.
• Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency.
• Confirm deliveries by checking into the office after each delivery.
• Deliver the documents to Document Services for them to distribute in line with the SOP.
• Plan efficient routes prior to setting out on a delivery mission

Administration

• Monitor and make sure that requests for copying or binding are executed efficiently and timeously.
• Monitor the availability of messenger services for delivery of items to financial institutions, Government departments, clients, etc. at all times.
• Ensure that archiving of scanned files and documents is done in accordance with the National Archives Act as well the RAF’s RM strategies and objectives.
• Sort documents according to documents class and insert.
• Forward the transfer (Metro-file) and requests for inactive records to the Records Manager.
• Prepare and capture records to be transferred to the offsite storage, forward to Records Management and maintain a log of records sent off-site storage.
• Receive records file index spread sheet and keep track of all the updates for records stored off-site.
• Maintain an inventory of the department’s records, showing each record series title, file plan reference number, and retention period as listed on the Records Retention Schedule (RRS).
• Complete the final disposition log/ register that have been destroyed.
• Monitor that the postal service facility in the branch is operating effectively at all times.
• Efficient and timely document binding service.

Transportation and Operation

• Load and unload organization’s merchandize.
• Transport products, materials, and staff securely to areas where they are needed.
• Recognize electrical and mechanical faults and report to Facilities Manager.

Vehicle, Machinery & Equipment Maintenance

• Perform daily pre trip and post trip vehicle inspection to ensure safety standards are adhered to.
• Ensure that the copying and binding machines are maintained in working order

Reporting

• Report vehicle, machinery and equipment defects, accidents, traffic violations, damage to the vehicles or loss of equipment.
• Ensure vehicle is always in good condition.
• Provide logbooks in line with the Fleet Management Policy.
• Reporting of unexpected delays.
• Report on the maintenance of the franking machine in terms of technical maintenance and the loading of money.
• Report on major equipment faults requiring service provider attention immediately to supervisor

Process incoming / outgoing mail and mail batching

• Receive, register and stamp incoming and outgoing correspondence.
• Separate incoming documents and faxes and sort according to destination.
• Ensure files, correspondence and all other documentation is filed according to established policy and procedure.
• Prepare outgoing mail for posting bulk mailing and bulk distributions.
• Record details of all registered mail and Docex Tracker mail.
• Declare monies received and capture in register.
• Prepare Check addresses and ensure Docex is sent to Docex, Normal and Registered mail to the Post Office.

Qualifications

• Matric or Grade 12 certificate
• A valid code 10 (EC1/EC) driver’s license.
• Professional Driver’s Permit.

Experience

• At least 1 year’ experience in a driving/messenger services environment.

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Key Performance Areas

Compliance Administration.

• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office coordination

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling. 
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents,  requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out  letters to all stakeholders as required.

Document and Records Management

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure the systems/registers used are kept up to date.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
• Prepare physical documents for scanning; by sorting, removing and ensure proper orgarnization. 
• Scan and digitize documents with high accuracy and clarity. 
• Index and apply metadata tagging documents according to RAF's approved plan. 
• Labelling and classification of documents. 
• Naming conventions and categorizing documents for easy access. 
• Secure electronic storage and compliance with data protection regulations. 
• Knowlewdge of data protection and retention period for archiving. 
• Knowledge of QR code or barcoding for efficient tracking of physical document. 

Qualifications

•  Matric or Grade 12 certificate.
• NCV4 (IT) will be an added advantage. 
• National Archives Certification will be an added advantage. 

Experience

• Relevant 1-2 years’ experience in Archival or Information Management.