Specialist: Design and Experience Facilitation at BCX

Core Description

• Responsible for shaping user experiences, facilitating human centred design processes, and enabling BCX to create intuitive, inclusive, and effective services across internal and external journeys.

Key Deliverables / Primary Functions

Core Functional Skills & Capabilities

• Service Design
• Customer Experience Management
• Design Thinking
• Experience Prototyping
• Analytical and Problem Solving

Core Behavioural Competencies

• Formulating Strategies & Concepts
• Creating & Innovating
• Leading & Supervising
• Job Match
• Entrepreneurial & Commercial Thinking
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• Three-year degree (NQF 7) in Information Systems/Business or Marketing Management, or related field.
• Training or certification on Consumer Behaviour will be added advantage.

Additional Education -Preferred /Advantage

Experience

• At least Five (5) years’ of experience in service design, UX, customer experience, or design thinking facilitation.

Certifications

• Agile delivery certification (Scrum, SAFe)
• Design Thinking (IDEO, LUMA, HFI)
• UX/UI certifications
• Service Design Professional Certification

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
• Span of control = 0

Special Requirements / Employment Condition

• Willing to travel
• Valid Drivers license

Workplace / Physical Requirements

• Non-Billable
• Hybrid Remote Worker