BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Responsible for shaping user experiences, facilitating human centred design processes, and enabling BCX to create intuitive, inclusive, and effective services across internal and external journeys.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Service Design
- Customer Experience Management
- Design Thinking
- Experience Prototyping
- Analytical and Problem Solving
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Creating & Innovating
- Leading & Supervising
- Job Match
- Entrepreneurial & Commercial Thinking
- Delivering Results & Meeting customer expectations
Minimum Qualifications
- Three-year degree (NQF 7) in Information Systems/Business or Marketing Management, or related field.
- Training or certification on Consumer Behaviour will be added advantage.
Additional Education -Preferred /Advantage
Experience
- At least Five (5) years’ of experience in service design, UX, customer experience, or design thinking facilitation.
Certifications
- Agile delivery certification (Scrum, SAFe)
- Design Thinking (IDEO, LUMA, HFI)
- UX/UI certifications
- Service Design Professional Certification
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of control = 0
Special Requirements / Employment Condition
- Willing to travel
- Valid Drivers license
Workplace / Physical Requirements
- Non-Billable
- Hybrid Remote Worker
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Core Description
- Oversees the BTE technology investment portfolio, ensuring alignment with strategy, budgets, and risk appetite. The role governs prioritisation, performance, and value realisation while enabling evidence-based decision making and supporting executive governance across technology initiatives.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Performance Analytics & Governance
- Technology Strategy & Governance
- Risk Management
- Financial Governance
- Technology Portfolio Management
Core Behavioural Competencies
- Job Match
- Delivering Results & Meeting customer expectations
- Creating & Innovating
- Entrepreneurial & Commercial thinking
- Formulating Strategies & Concepts
- Leading and supervising
Minimum Qualifications
- Three-year degree (NQF 7) in Information Technology, Engineering, Business, Finance, Strategy, or related field
- Honour’s or postgraduate degree preferred
Additional Education -Preferred /Advantage
- Additional governance, portfolio, strategy, or performance-related qualifications advantageous
Experience
- Seven (7) to (9) years’ experience in technology portfolio management, IT governance, strategy execution, PMO leadership, performance management, or enterprise technology oversight.
- Experience managing complex technology portfolios across infrastructure, applications, platforms, cloud, data, and transformation programmes.
- Strong background in enterprise-level governance, financial planning, risk management, and executive reporting.
- Experience working with architecture, operations, finance, commercial, and business units to drive prioritisation and alignment.
Certifications
- Financial governance or enterprise architecture certifications add value
- COBIT, ITIL, PMP, PgMP, or portfolio governance certifications advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of control - 0
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- Ensures that BCX’s technology services are governed through structured performance frameworks, service-level controls, reporting mechanisms, and compliance with contractual and operational commitments.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Service Management
- Contract Management
- Data Interpretation & Operational Insight
- Service Performance Monitoring & Reporting
- Analytical and Problem Solving
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Job Match
- Creating & Innovating
- Leading & Supervising
- Delivering Results & Meeting Customer Expectations
- Entrepreneurial & Commercial Thinking
Minimum Qualifications
- Three-year degree (NQF 7) in Information Systems, Risk Management, or a related discipline.
- Additional studies in service management, governance, or performance analysis are advantageous.
Additional Education -Preferred /Advantage
Experience
- At least five (5) years’ of experience in service governance, service performance analysis, operational reporting, vendor performance management, or IT service management.
Certifications
- ITIL certification is highly advantageous
- Data analysis or reporting-related certifications add value.
- Certifications in service management, governance, compliance, or vendor management beneficial.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of control = 0
Special Requirements / Employment Condition
- Willing to travel
- Valid Drivers license
Workplace / Physical Requirements
- Non-Billable
- Hybrid Remote Worker
go to method of application »
Core Description
- Responsible for driving BCX’s data analytical maturity by developing predictive, prescriptive, and diagnostic models that support strategic and operational decision making.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Critical Thinking
- Analytical and Problem Solving
- Data Science
- Data Analytics
- Machine Learning & Statistical Modelling
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Leading & Supervising
- Creating & Innovating
- Delivering Results & Meeting Customer Expectations
- Entrepreneurial & Commercial Thinking
- Job Match
Minimum Qualifications
- Three-year degree (NQF 7) in Computer Science/Applied Mathematics or related field.
Additional Education -Preferred /Advantage
Experience
Certifications
- Agile certification is beneficial.
- Microsoft, AWS, or Azure data/AI certifications are beneficial.
- Certification in Data Science, Machine Learning, AI Engineering, or Applied Statistics.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement with all levels within the organisation, internal and external to the business.
- Span of control = 0
Special Requirements / Employment Condition
- Willing to travel
- Valid Drivers license
Workplace / Physical Requirements
- Non-Billable
- Hybrid Remote Worker
go to method of application »
Core Description
- Responsible for ensuring effective financial governance, contract optimization, commercial performance, and service performance management across BCX’s technology ecosystem.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Contract Management
- Financial Management
- IT Service Management
- Budget Management
- Risk Management
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial thinking
- Creating & Innovating
- Leading & Supervising
- Delivering Results & Meeting customer expectations
- Job Match
Minimum Qualifications
- NQF 7: 3 year Bachelors Degree in Finance or Business Management
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
-
At least Seven (7) years’ experience in financial governance, commercial management, contract management, or service performance roles.
OR
- At least 9 years’ experience in financial governance, commercial management, contract management, or service performance roles.
Certifications
- Agile or project management certifications beneficial.
- Certifications in financial management, contract management, vendor management, or ITIL are advantageous.
- CIPS, ITFM, or service management certifications add further value.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
- Span of control = 1 - 5
Special Requirements / Employment Condition
- Willing to travel
- Valid Drivers license
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- Ensures that BCX’s technology landscape is stable, secure, compliant, recoverable, and resilient in the face of operational, cybersecurity, infrastructure, platform, and service risks.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Cloud Architecture
- Incident Management
- Risk Management
- Quality Management
- Disaster Management
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Creating & Innovating
- Delivering Results & Meeting Customer Expectations
- Job Match
- Leading and supervising
- Entrepreneurial & Commercial Thinking
Minimum Qualifications
- Three-year degree (NQF 7) in Information Systems, Computer Science or related field.
- Postgraduate qualification in IT Governance or Risk Management is preferable.
Additional Education -Preferred /Advantage
Experience
- At least Seven (7) years’ experience in IT resilience, operations, risk assurance, cybersecurity, DR/BCM, or platform assurance roles.
- Proven experience managing DR programmes, resilience testing cycles, and technology recovery planning will be advantageous.
Certifications
- Certifications in ITIL, COBIT, DR/BCM, ISO 22301, ISO 27001, or related assurance frameworks are advantageous.
- Risk or audit certifications add further value.
- Cloud certifications (Azure, AWS, SAP) are beneficial.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
- Span of control = 1- 5
Special Requirements / Employment Condition
- Willing to travel
- Valid Drivers license
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
go to method of application »
Core Description
- Accountable for establishing, governing, and advancing the cybersecurity posture, technology risk management, and digital trust capability across BCX to ensure that systems, platforms, data, and digital services are secure, compliant, resilient, and trusted.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Access Management
- Risk Management
- Cybersecurity
- Cybersecurity Governance & Framework
- Cloud Security (Azure, M365, SAP, Salesforce)
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Leading & Supervising
- Creating & Innovating
- Entrepreneurial & Commercial Thinking
- Job Match
- Delivering Results & Meeting Customer Expectations
Minimum Qualifications
- Three-year degree (NQF 7) in Information Systems, Computer Science or related field.
- Postgraduate qualification in Cybersecurity, Risk, Governance, or Digital Trust is preferable.
Additional Education -Preferred /Advantage
- Additional studies in security frameworks, governance, compliance, or digital identity are advantageous.
Experience
- Seven (7) to ten (10) years of experience in cybersecurity, technology risk management, governance, compliance, or digital trust roles.
- Proven experience managing security operations, cybersecurity governance, incident response, or enterprise risk functions.
Certifications
- Cloud platform certifications (Azure Security Engineer, AWS Security) add strong value.
- ITIL, COBIT, ISO 27001 Lead Implementer/Auditor beneficial.
- Professional certifications are highly advantageous (e.g., CISSP, CISM, CISA, CRISC, CEH, CCSP).
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
- Span of control - 2
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
go to method of application »
Core Description
- Responsible for shaping, delivering, and continuously improving the digital workplace ecosystem that enables BCX employees to work effectively, securely, and seamlessly across modern platforms.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Digital Transformation
- Service Design & Process Digitisation
- Automation & AI Productivity Tools AI
- Employee Experience Design & Journey Mapping
- Microsoft 365 & Collaboration Ecosystems
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Leading & Supervising
- Entrepreneurial & Commercial Thinking
- Job Match
- Creating & Innovating
- Delivering Results & Meeting customer expectations
Minimum Qualifications
- Three-year degree (NQF 7) in Information Systems, Computer Science, Business Management, Digital Experience, Engineering, or related field.
- Postgraduate qualification preferred
Additional Education -Preferred /Advantage
- Additional studies in workplace platforms, service design, human-centred design, or employee experience are advantageous.
Experience
- At least Seven (7) years’ experience in digital workplace, end-user computing, collaboration platforms, or employee experience.
- Strong background in Microsoft 365 ecosystem management, workplace optimisation, and cloud-enabled work practices preferred.
Certifications
- Microsoft 365 certifications advantageous (Modern Desktop Administrator, Teams Administrator, Productivity Solutions Expert).
- Agile or project management certifications beneficial.
- Certifications in service design, UX, design thinking, or digital experience.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
- Span of control = 0
Special Requirements / Employment Condition
- Willing to travel
- Valid Drivers license
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
go to method of application »
Core Description
- Provides strategic leadership and oversight for BCX’s enterprise applications, ensuring integration, scalability, and alignment with business strategy and architecture standards, while promoting innovation and modern technology adoption.
Key Deliverables / Primary Functions
- Serve as the enterprise applications lead for SAP, Salesforce, and related emerging technologies.
- Define and maintain the application roadmap in alignment with enterprise architecture and business strategy.
- Ensure seamless integration of applications into the broader platform and XaaS delivery model.
- Lead application lifecycle management including upgrades, enhancements, and transitions to cloud-native platforms.
- Collaborate with architects and IT leadership to ensure applications align with BCX’s enterprise, solutions, and data architecture standards.
- Provide architectural guidance on SAP and Salesforce configuration, customisation, and module implementation.
- Champion the adoption of low-code/no-code platforms and AI-enabled business process tools within the application stack.
- Evaluate new application technologies and tools (e.g., Microsoft Power Platform, Fabric, AI services) to enhance business agility.
- Ensure compliance with security, data governance, and regulatory standards across the application landscape.
- Engage vendors, partners, and implementation teams to deliver reliable and cost-effective solutions.
- Contribute to the development of internal capabilities in SAP, Salesforce, and next-gen applications.
- Monitor performance, risk, and cost metrics associated with enterprise applications and recommend improvement initiatives
Core Functional Skills & Capabilities
- IT Architecture
- Analytical and Problem Solving
- Attention to detail
- Critical Thinking
- Customer Needs Analysis
Core Behavioural Competencies
- Job Match
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial thinking
- Leading and supervising
- Creating & Innovating
- Delivering Results & Meeting customer expectations
Minimum Qualifications
- NQF 7: 3 year Bachelors Degree in Information Systems
Additional Education -Preferred /Advantage
- OR NQF 8: Relevant Post Graduate degree in Information Technology
- Master in Business Administration (MBA)
Experience
- Minimum of eight (8) to ten (10) years’ experience in enterprise applications, with the following key focus areas: SAP experience (preferably S/4HANA),
- (Sales Cloud, Service Cloud, Experience Cloud), including configuration, integration, and user enablement.
Certifications
- TOGAF
- SAP Certified Application Associate
- Salesforce Administration Certificate is advantageous
- Certified in public cloud i.e. Microsoft Azure or Amazon AWS
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
- Working Shifts
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
go to method of application »
Core Description
- The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service performance, handling service requests, and coordinating with various teams to ensure timely resolution of issues.
- Ensure healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational and service excellence. Offer remote service management support to customers and the virtual team.
Key Deliverables / Primary Functions
- Monitor the performance and availability of services, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). Utilize performance-based dashboards to track service health and identify potential issues. Ensure that customer orders (non-complex IMACDs and solutions) are timeously fulfilled.
- Serve as a central point of contact for service-related inquiries, incidents, and requests. Categorize and prioritize with the appropriate teams for resolution. Provide timely updates to stakeholders on the status of tickets, provide reporting on service level compliancy.
- Facilitate the resolution of service disruptions and incidents by following established incident management processes. Coordinate with technical teams to diagnose and address underlying issues, ensuring minimal impact on service delivery. Once a call is escalated by the customer, the SM need to track this until resolved with the service providers of which Openserve is by far the biggest.
- Assist in the management of changes to services and systems by evaluating proposed changes, assessing potential impacts, and coordinating implementation activities. Ensure changes are properly documented and communicated to relevant stakeholders.
- Identify opportunities for service improvement based on analysis of service performance data, customer feedback, and industry best practices. Collaborate with teams to implement process enhancements and service optimizations.
- Maintain accurate documentation of service configurations, procedures, and processes. Generate reports on service performance, incident trends, and key metrics to support decision-making and continuous improvement efforts.
- Communicate effectively with internal teams, external vendors, and customers to provide updates on service status, incident resolution, and upcoming changes. Act as a liaison between all stakeholders.
Core Functional Skills & Capabilities
- Time management
- Microsoft Office
- Interpersonal skills
- Contract Management
- Communication
Core Behavioural Competencies
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Achieving personal work goals & objectives
- Planning & Organising
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 Years experience in a similar role within Service Delivery Management.
Or
- With 5 Years experience in a similar role within Service Delivery Management.
Certifications
- ITIL 3 or 4 will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Required to be available 24/7
Workplace / Physical Requirements
Method of Application
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