Senior Specialist: Service Management at BCX

Core Description

• Responsible for ensuring effective financial governance, contract optimization, commercial performance, and service performance management across BCX’s technology ecosystem.

Key Deliverables / Primary Functions

Core Functional Skills & Capabilities

• Contract Management
• Financial Management
• IT Service Management
• Budget Management
• Risk Management

Core Behavioural Competencies

• Formulating Strategies & Concepts
• Entrepreneurial & Commercial thinking
• Creating & Innovating
• Leading & Supervising
• Delivering Results & Meeting customer expectations
• Job Match

Minimum Qualifications

• NQF 7: 3 year Bachelors Degree in Finance or Business Management
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• At least Seven (7) years’ experience in financial governance, commercial management, contract management, or service performance roles.

OR

• At least 9 years’ experience in financial governance, commercial management, contract management, or service performance roles.

Certifications

• Agile or project management certifications beneficial.
• Certifications in financial management, contract management, vendor management, or ITIL are advantageous.
• CIPS, ITFM, or service management certifications add further value.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
• Span of control = 1 - 5

Special Requirements / Employment Condition

• Willing to travel
• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable