Senior Specialist: Digital Workplace & Experience Enablement at BCX

Core Description

• Responsible for shaping, delivering, and continuously improving the digital workplace ecosystem that enables BCX employees to work effectively, securely, and seamlessly across modern platforms.

Key Deliverables / Primary Functions

Core Functional Skills & Capabilities

• Digital Transformation
• Service Design & Process Digitisation
• Automation & AI Productivity Tools AI
• Employee Experience Design & Journey Mapping
• Microsoft 365 & Collaboration Ecosystems

Core Behavioural Competencies

• Formulating Strategies & Concepts
• Leading & Supervising
• Entrepreneurial & Commercial Thinking
• Job Match
• Creating & Innovating
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• Three-year degree (NQF 7) in Information Systems, Computer Science, Business Management, Digital Experience, Engineering, or related field.
• Postgraduate qualification preferred

Additional Education -Preferred /Advantage

• Additional studies in workplace platforms, service design, human-centred design, or employee experience are advantageous.

Experience

• At least Seven (7) years’ experience in digital workplace, end-user computing, collaboration platforms, or employee experience.
• Strong background in Microsoft 365 ecosystem management, workplace optimisation, and cloud-enabled work practices preferred.

Certifications

• Microsoft 365 certifications advantageous (Modern Desktop Administrator, Teams Administrator, Productivity Solutions Expert).
• Agile or project management certifications beneficial.
• Certifications in service design, UX, design thinking, or digital experience.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
• Span of control = 0

Special Requirements / Employment Condition

• Willing to travel
• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable