Specialist: Service Performance Governance at BCX

Core Description

• Ensures that BCX’s technology services are governed through structured performance frameworks, service-level controls, reporting mechanisms, and compliance with contractual and operational commitments.

Key Deliverables / Primary Functions

Core Functional Skills & Capabilities

• Service Management
• Contract Management
• Data Interpretation & Operational Insight
• Service Performance Monitoring & Reporting
• Analytical and Problem Solving

Core Behavioural Competencies

• Formulating Strategies & Concepts
• Job Match
• Creating & Innovating
• Leading & Supervising
• Delivering Results & Meeting Customer Expectations
• Entrepreneurial & Commercial Thinking

Minimum Qualifications

• Three-year degree (NQF 7) in Information Systems, Risk Management, or a related discipline.
• Additional studies in service management, governance, or performance analysis are advantageous.

Additional Education -Preferred /Advantage

Experience

• At least five (5) years’ of experience in service governance, service performance analysis, operational reporting, vendor performance management, or IT service management.

Certifications

• ITIL certification is highly advantageous
• Data analysis or reporting-related certifications add value.
• Certifications in service management, governance, compliance, or vendor management beneficial.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
• Span of control = 0

Special Requirements / Employment Condition

• Willing to travel
• Valid Drivers license

Workplace / Physical Requirements

• Non-Billable
• Hybrid Remote Worker