Vacant Jobs at EXL South Africa

Job Description

• The Induction Administrator is a key operational role within the Talent Acquisition team, responsible for the seamless day-to-day administration of the new joiner induction programme from end to end.
• This position plays a vital supporting role in creating a memorable and professional first-day experience for all new joiners, while also contributing to the team’s CSR initiatives and producing engaging media and content that promotes the new joiner journey both internally and externally. The ideal candidate is highly organised, a natural communicator, and has a passion for people, process and creative content.

Responsibilities

End-to-End Induction Administration

• Coordinate and administer the full induction programme for all new joiners from offer acceptance through to Day 30
• Prepare and distribute pre-joining packs, welcome communications and Day One schedules
• Ensure all induction venues, meeting rooms and virtual links are booked, confirmed and ready for each induction session
• Print, prepare and organise all induction materials, documents and branded items ahead of each session
• Issue access cards, company swag and manual paperwork on Day One, ensuring accurate and timely distribution
• Capture and maintain accurate attendance records for all induction sessions
• Process new joiners on the ATS / onboarding system, ensuring all tasks and documentation are completed and uploaded within SLA
• Validate new joiner employee files within 7–10 working days and flag discrepancies to the Assistant Manager
• Serve as a friendly and professional first point of contact for new joiners on Day One and throughout their onboarding journey

Induction Session Support & Delivery

• Assist in facilitating induction sessions for all new joiner cohorts across bands and business units
• Coordinate and confirm all internal stakeholder presenters and guest speakers for each induction session
• Ensure all stakeholder presentations are received, reviewed for relevance and ready for delivery prior to each session
• Support the design and preparation of engaging icebreaker activities aligned to each business unit audience
• Monitor new joiner engagement and energy throughout induction, creating an inclusive and welcoming atmosphere
• Administer Day One, Day 7 and Day 30 surveys, tracking response rates and escalating gaps to the Assistant Manager

New Joiner Experience Media & Content

• Capture photos and short video content during induction sessions to showcase the new joiner experience
• Edit and produce social-media-style content for internal communication channels and employer branding platforms
• Support the creation and regular refresh of onboarding materials, including presentations, digital assets and welcome guides
• Maintain a library of approved induction media, ensuring content is current, brand-aligned and accessible
• Collaborate with the Assistant Manager to develop new content ideas that elevate the new joiner experience
• Support the team’s online employer presence by contributing content that reflects the EXL culture and EVP
• Use tools such as Canva, PowerPoint, Adobe Express or similar platforms to produce polished, professional content

CSR & Culture Integration

• Assist in planning and coordinating CSR activities as part of the structured induction programme
• Help embed company values, culture and community impact messaging into the induction journey from Day One
• Create and publish content that showcases new joiner participation in CSR initiatives for internal and external audiences
• Support the team in positioning new joiners as culture ambassadors from the moment they join

Compliance & Data Administration

• Ensure all onboarding compliance tasks (company and client requirements) are completed by each new joiner within required timelines
• Track and follow up on outstanding compliance items, escalating any risks to the Assistant Manager
• Maintain the accuracy and confidentiality of all new joiner records in line with data protection policies
• Support audit-readiness by keeping employee files and onboarding records in good order at all times

Qualifications

REQUIRED SKILLS & COMPETENCIES

• Strong administrative and organisational skills with excellent attention to detail
• Confident written and verbal communicator — able to engage professionally with new joiners and internal stakeholders
• Comfortable working in a fast-paced, people-focused environment with multiple priorities
• Basic to intermediate content creation skills — experience with Canva, PowerPoint, Adobe Express or similar is advantageous
• Comfortable handling basic video capture and editing for social or internal content
• Proactive and solutions-oriented — able to anticipate needs and resolve issues quickly
• High level of discretion and professionalism when handling sensitive new joiner information
• Team player who actively supports colleagues and contributes to a positive team culture

MINIMUM REQUIREMENTS

• Matric / Grade 12 (required)
• Relevant certificate or diploma in HR, Business Administration, Marketing or Communications (advantageous)
• 1–2 years’ experience in an administrative, HR, onboarding facilitator, or events coordination 
• Exposure to ATS, HRIS or onboarding systems is advantageous
• BPO / contact centre environment experience is an advantage but not required

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Job Description

• Rewards Lead: The Rewards & Benefits will lead the design, implementation, and management of all employee rewards programs, including compensation, benefits, and incentive plans. This role partners with Global Rewards and HR teams to ensure competitive, equitable, and compliant reward practices that attract, retain, and motivate talent.
• As the Rewards & Benefits leader, you will oversee the end-to-end management of the organization’s compensation and benefits programs. You will ensure that policies are market-competitive, aligned with business strategy, and compliant with local legislation.
• This role involves collaborating with Global Rewards, HR, Finance, and Compliance teams to deliver strategic reward initiatives, manage long- and short-term incentives, and optimize operational efficiency. You will also lead employee benefits benchmarking, manage vendor relationships, and provide actionable insights through reporting and analysis, ultimately supporting a high-performing culture and strong employee value proposition.
• Chief of Staff: The Chief of Staff will act as a strategic partner to the SA Geo HR Leader, managing and optimizing the department’s reporting processes, delivering strategic insights, and administering key HR systems.
• The role combines skills in management information systems (MIS), data analysis, strategic reporting, and the administration of BI tools to ensure that the department operates efficiently and requires a strong background in data analysis, business intelligence tools (especially Power BI), and HR systems administration. 

Responsibilities

Key Responsibilities for Rewards Lead:

• Design, implement, and manage compensation, benefits, and incentive programs.
• Partner with Global Rewards to review and update C&B policies for internal equity and market competitiveness.
• Benchmark salary, benefits, and participate in industry surveys and forums.
• Drive annual processes such as Merit Increases, Bonus, and Equity programs.
• Evaluate and design hiring ranges with Recruitment, HRBP, and business leaders.
• Manage STI (Bonus, P4P, Sales Commission) and LTI (Equity) plans, monitoring effectiveness.
• Ensure compliance with regulations and company policies in compensation and benefits decisions.
• Develop dashboards and reports, partnering with HR Business Partners and management for recommendations.
• Work with Finance on budgeting and job pricing.
• Manage data processes and resolve errors with HR shared services as needed.
• Lead employee benefit benchmarking and alignment (Pension Fund, Medical Aid, Leave benefits).
• Oversee day-to-day management of benefit brokers to maintain industry-comparable offerings.
• Sign off monthly Pension Fund files for processing.
• Build and maintain strong relationships with internal and external stakeholders.
• Investigate and resolve escalated employee issues in collaboration with HR leaders.

Key Responsibilities for Chief of Staff:

• Serve as the right-hand advisor to the SA Geo HR Leader, ensuring strategic HR priorities are executed efficiently.
• Drive HR process optimization, and project execution across the SA HR function.
• Act as a liaison between the SA Geo HR Leader and business, regional, and global HR teams.
• Oversee HR communications, ensuring clear and consistent messaging within the organization.
• Monitor and track key HR metrics, performance dashboards, and workforce analytics 
• Prepare presentations, reports, and strategic documents for senior leadership.

MIS / Strategic Reporting:

• MIS & Strategic Reporting: Deliver actionable HR insights through data analysis and strategic reporting.
• Power BI Dashboard Creation: Design and maintain dynamic Power BI dashboards to visualize key HR metrics.
• Management Reporting: Design, compile and present regular HR reports to support leadership decision-making.

Power BI Dashboard Creation:

• Build and manage interactive Power BI dashboards and visual reports for various HR metrics (e.g., headcount, attrition, diversity, recruitment funnel) to provide stakeholders with easy access to key HR metrics and trends.
• Ensure data accuracy, consistency, and real-time reporting capabilities.
• Train Leaders and HR team members on dashboard usage and interpretation
• Customize dashboards based on department and leadership needs, ensuring actionable insights are at hand.
• Continuously improve dashboard usability, accessibility, and functionality, providing training as necessary to end-users.

Management Reporting:

• Work with various teams to gather and compile data, ensuring consistency and accuracy in all reporting.
• Consolidate data from multiple sources (HRIS, ATS, payroll systems) into comprehensive reports.

Qualifications

Qualifications & Requirements:

• 12 years’ + experience in Compensation & Benefits with at least 5 years in a leadership role.
• Strong analytical skills with advanced Excel proficiency; familiarity with Tableau, Power BI, Qlik Sense.
• Excellent written, verbal communication, influencing, and presentation skills.
• Strong stakeholder management experience in a global setting.
• Knowledge of remuneration and benefits, local legislation, and HR statutory compliance.
• Experience in ITES, KPO, or Analytics industries preferred.
• Proven ability to implement cost-saving initiatives and improve operational efficiency.
• Effective conflict management, negotiation, and relationship-building skills.
• Strategic and commercial thinking with the ability to drive operational excellence.
• Must hold a master's degree in any field.

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Job Description

• We are seeking a dynamic Human Resources Business Partner (HRBP) to operate at both strategic and operational levels, delivering an exceptional employee and leadership experience.
• This role focuses on executing the people strategy and driving key HR initiatives aligned with business objectives in South Africa. The HRBP will manage the full employee lifecycle, including talent development, performance management, leadership development, employee engagement, and retention.
• The ideal candidate will demonstrate strong business acumen, excellent interpersonal skills, and the ability to build trusted partnerships with stakeholders while aligning with culture and values.
• HR Business Partners perform a specialized type of HR work focused on HR consulting to the business. This role focuses on partnering with business to shape the people infrastructure and culture needed to attract, engage, and retain the very best talent. It entails working closely with business leaders to drive HR programs, talent management, employee engagement, performance management, workforce management and compliance.
• It also involves influencing and driving HR solutions to business, through HR CoEs of talent acquisition, HR shared services, learning and development compensation and benefits, statutory and compliance services. Additionally, HRBPs are tasked with implementing people policies and HR programs for the organization

Responsibilities

• Partner with business leaders to deliver the people strategy and implement innovative HR initiatives
• Drive the rollout of employee programs and organizational development initiatives
• Coach and support managers in adopting talent frameworks, tools, and best practices
• Foster a high-performance, diverse, and inclusive culture
• Act as a trusted advisor, providing accurate and timely HR guidance to leadership
• Collaborate with Payroll, HR Shared Services, Legal, and other internal teams
• Manage employee relations matters including disputes, performance improvement plans, disciplinary actions, and terminations
• Facilitate clear and effective communication on all HR-related matters
• Represent the company with professionalism and integrity both internally and externally

Qualifications

Selection/ Eligibility Criteria:

• This role is only open to Band B2 and Band C1 employees across the business. 
• Band B2 employees may apply - minimum of 12 months’ tenure in current role.
• Band C1 employees may apply for a lateral movement - minimum of 12 months’ tenure in current role.
• Performance rating of 3.5 or higher in the last appraisal cycle.
• Eligible under Progressive Disciplinary Policy – No warnings or disciplinary actions in the past 6 months. 
• No absence stage letters.
• Completed the assigned Renew training modules designated to your band level.
• Please note that you will need to pass any required assessments, as well as the mandatory background checks.
• Relevant HR Experience. 

Required Skills & Competencies:

• Strong leadership and influencing skills
• Ability to operate in a fast-paced, dynamic environment with agility
• Excellent stakeholder management and relationship-building skills
• Strong problem-solving and multitasking abilities
• Excellent verbal and written communication skills
• High attention to detail
• Strong analytical capability (attrition, retention, engagement reporting)
• Solid understanding of South African labour legislation and compliance
• Flexibility to support extended or graveyard shift operations
• Passion for continuous learning and driving impact

Experience Requirements:

• Minimum 5 years of HR experience (BPO industry advantageous)
• At least 3 years’ experience as an HR Business Partner