Induction Specialist at EXL South Africa

Job Description

• The Induction Administrator is a key operational role within the Talent Acquisition team, responsible for the seamless day-to-day administration of the new joiner induction programme from end to end.
• This position plays a vital supporting role in creating a memorable and professional first-day experience for all new joiners, while also contributing to the team’s CSR initiatives and producing engaging media and content that promotes the new joiner journey both internally and externally. The ideal candidate is highly organised, a natural communicator, and has a passion for people, process and creative content.

Responsibilities

End-to-End Induction Administration

• Coordinate and administer the full induction programme for all new joiners from offer acceptance through to Day 30
• Prepare and distribute pre-joining packs, welcome communications and Day One schedules
• Ensure all induction venues, meeting rooms and virtual links are booked, confirmed and ready for each induction session
• Print, prepare and organise all induction materials, documents and branded items ahead of each session
• Issue access cards, company swag and manual paperwork on Day One, ensuring accurate and timely distribution
• Capture and maintain accurate attendance records for all induction sessions
• Process new joiners on the ATS / onboarding system, ensuring all tasks and documentation are completed and uploaded within SLA
• Validate new joiner employee files within 7–10 working days and flag discrepancies to the Assistant Manager
• Serve as a friendly and professional first point of contact for new joiners on Day One and throughout their onboarding journey

Induction Session Support & Delivery

• Assist in facilitating induction sessions for all new joiner cohorts across bands and business units
• Coordinate and confirm all internal stakeholder presenters and guest speakers for each induction session
• Ensure all stakeholder presentations are received, reviewed for relevance and ready for delivery prior to each session
• Support the design and preparation of engaging icebreaker activities aligned to each business unit audience
• Monitor new joiner engagement and energy throughout induction, creating an inclusive and welcoming atmosphere
• Administer Day One, Day 7 and Day 30 surveys, tracking response rates and escalating gaps to the Assistant Manager

New Joiner Experience Media & Content

• Capture photos and short video content during induction sessions to showcase the new joiner experience
• Edit and produce social-media-style content for internal communication channels and employer branding platforms
• Support the creation and regular refresh of onboarding materials, including presentations, digital assets and welcome guides
• Maintain a library of approved induction media, ensuring content is current, brand-aligned and accessible
• Collaborate with the Assistant Manager to develop new content ideas that elevate the new joiner experience
• Support the team’s online employer presence by contributing content that reflects the EXL culture and EVP
• Use tools such as Canva, PowerPoint, Adobe Express or similar platforms to produce polished, professional content

CSR & Culture Integration

• Assist in planning and coordinating CSR activities as part of the structured induction programme
• Help embed company values, culture and community impact messaging into the induction journey from Day One
• Create and publish content that showcases new joiner participation in CSR initiatives for internal and external audiences
• Support the team in positioning new joiners as culture ambassadors from the moment they join

Compliance & Data Administration

• Ensure all onboarding compliance tasks (company and client requirements) are completed by each new joiner within required timelines
• Track and follow up on outstanding compliance items, escalating any risks to the Assistant Manager
• Maintain the accuracy and confidentiality of all new joiner records in line with data protection policies
• Support audit-readiness by keeping employee files and onboarding records in good order at all times

Qualifications

REQUIRED SKILLS & COMPETENCIES

• Strong administrative and organisational skills with excellent attention to detail
• Confident written and verbal communicator — able to engage professionally with new joiners and internal stakeholders
• Comfortable working in a fast-paced, people-focused environment with multiple priorities
• Basic to intermediate content creation skills — experience with Canva, PowerPoint, Adobe Express or similar is advantageous
• Comfortable handling basic video capture and editing for social or internal content
• Proactive and solutions-oriented — able to anticipate needs and resolve issues quickly
• High level of discretion and professionalism when handling sensitive new joiner information
• Team player who actively supports colleagues and contributes to a positive team culture

MINIMUM REQUIREMENTS

• Matric / Grade 12 (required)
• Relevant certificate or diploma in HR, Business Administration, Marketing or Communications (advantageous)
• 1–2 years’ experience in an administrative, HR, onboarding facilitator, or events coordination 
• Exposure to ATS, HRIS or onboarding systems is advantageous
• BPO / contact centre environment experience is an advantage but not required