Senior Assistant Vice President - Corporate Rewards at EXL South Africa

Job Description

• Rewards Lead: The Rewards & Benefits will lead the design, implementation, and management of all employee rewards programs, including compensation, benefits, and incentive plans. This role partners with Global Rewards and HR teams to ensure competitive, equitable, and compliant reward practices that attract, retain, and motivate talent.
• As the Rewards & Benefits leader, you will oversee the end-to-end management of the organization’s compensation and benefits programs. You will ensure that policies are market-competitive, aligned with business strategy, and compliant with local legislation.
• This role involves collaborating with Global Rewards, HR, Finance, and Compliance teams to deliver strategic reward initiatives, manage long- and short-term incentives, and optimize operational efficiency. You will also lead employee benefits benchmarking, manage vendor relationships, and provide actionable insights through reporting and analysis, ultimately supporting a high-performing culture and strong employee value proposition.
• Chief of Staff: The Chief of Staff will act as a strategic partner to the SA Geo HR Leader, managing and optimizing the department’s reporting processes, delivering strategic insights, and administering key HR systems.
• The role combines skills in management information systems (MIS), data analysis, strategic reporting, and the administration of BI tools to ensure that the department operates efficiently and requires a strong background in data analysis, business intelligence tools (especially Power BI), and HR systems administration. 

Responsibilities

Key Responsibilities for Rewards Lead:

• Design, implement, and manage compensation, benefits, and incentive programs.
• Partner with Global Rewards to review and update C&B policies for internal equity and market competitiveness.
• Benchmark salary, benefits, and participate in industry surveys and forums.
• Drive annual processes such as Merit Increases, Bonus, and Equity programs.
• Evaluate and design hiring ranges with Recruitment, HRBP, and business leaders.
• Manage STI (Bonus, P4P, Sales Commission) and LTI (Equity) plans, monitoring effectiveness.
• Ensure compliance with regulations and company policies in compensation and benefits decisions.
• Develop dashboards and reports, partnering with HR Business Partners and management for recommendations.
• Work with Finance on budgeting and job pricing.
• Manage data processes and resolve errors with HR shared services as needed.
• Lead employee benefit benchmarking and alignment (Pension Fund, Medical Aid, Leave benefits).
• Oversee day-to-day management of benefit brokers to maintain industry-comparable offerings.
• Sign off monthly Pension Fund files for processing.
• Build and maintain strong relationships with internal and external stakeholders.
• Investigate and resolve escalated employee issues in collaboration with HR leaders.

Key Responsibilities for Chief of Staff:

• Serve as the right-hand advisor to the SA Geo HR Leader, ensuring strategic HR priorities are executed efficiently.
• Drive HR process optimization, and project execution across the SA HR function.
• Act as a liaison between the SA Geo HR Leader and business, regional, and global HR teams.
• Oversee HR communications, ensuring clear and consistent messaging within the organization.
• Monitor and track key HR metrics, performance dashboards, and workforce analytics 
• Prepare presentations, reports, and strategic documents for senior leadership.

MIS / Strategic Reporting:

• MIS & Strategic Reporting: Deliver actionable HR insights through data analysis and strategic reporting.
• Power BI Dashboard Creation: Design and maintain dynamic Power BI dashboards to visualize key HR metrics.
• Management Reporting: Design, compile and present regular HR reports to support leadership decision-making.

Power BI Dashboard Creation:

• Build and manage interactive Power BI dashboards and visual reports for various HR metrics (e.g., headcount, attrition, diversity, recruitment funnel) to provide stakeholders with easy access to key HR metrics and trends.
• Ensure data accuracy, consistency, and real-time reporting capabilities.
• Train Leaders and HR team members on dashboard usage and interpretation
• Customize dashboards based on department and leadership needs, ensuring actionable insights are at hand.
• Continuously improve dashboard usability, accessibility, and functionality, providing training as necessary to end-users.

Management Reporting:

• Work with various teams to gather and compile data, ensuring consistency and accuracy in all reporting.
• Consolidate data from multiple sources (HRIS, ATS, payroll systems) into comprehensive reports.

Qualifications

Qualifications & Requirements:

• 12 years’ + experience in Compensation & Benefits with at least 5 years in a leadership role.
• Strong analytical skills with advanced Excel proficiency; familiarity with Tableau, Power BI, Qlik Sense.
• Excellent written, verbal communication, influencing, and presentation skills.
• Strong stakeholder management experience in a global setting.
• Knowledge of remuneration and benefits, local legislation, and HR statutory compliance.
• Experience in ITES, KPO, or Analytics industries preferred.
• Proven ability to implement cost-saving initiatives and improve operational efficiency.
• Effective conflict management, negotiation, and relationship-building skills.
• Strategic and commercial thinking with the ability to drive operational excellence.
• Must hold a master's degree in any field.