Specialist Fraud Solutions - Transactional Fraud RBB-4 at Absa Group Limited (Absa)

Job Summary

• To provide Insights and Reporting, specialist advice and support to resolve fraud queries at first point of contact, ensuring that stakeholders receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

Job Description

Accountability: Reporting and Intelligence

• Source information from different data warehouses, data marts, manual and on-line systems.
• Convert data from various sources into business intelligence using reporting tools and applications for the relevant stakeholders in the business.
• Develop new reports, report formats and standards based on identified user requirements for the business
• Analyse derived information to create value add, understanding of insights and opportunities presented by the data set
• Prepare customised reports based on identified requirements from the business at large
• Develop regular performance reports particularly related to needs of the Fraud operations to aid performance measurement and management.
• Continuously identify opportunities to automate reports and to eliminate duplicate and manual reporting.

Accountability: Management Reporting

• Deliver relevant Management Information (MI) reports and Business Dashboards across Fraud Solutions to enable decision making. These include requests for structured or unstructured reports
• Maintain all existing reports with standard reporting tools to ensure relevance for decision making and sound data governance practice.
• Engage with relevant stakeholders to ensure that objectives and priorities are reflected in the agreed solutions and in accordance with business needs
• Propose approaches to the business on monitoring measures or key performance indicators (KPIs) associated with the business case and business model and ensure creditability of data received to support the measures or KPIs

Accountability: Governance and control

• Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports
• Ensure the accuracy of data within the business and ensure consistent use of data
• Escalate data integrity issues to relevant Manager and ensure that these receive priority to maintain a high-level of data integrity.
• Ensure compliance with standard reporting framework to fulfil requests and ensure proper change control are applied for auditability
• Check all existing and new reports for accuracy and data integrity

Education and experience required

• BCOM Informatics or Information Technology (NQF 7)
• Advanced Excel
• Bank related – 2 to 3 years
• Business Insights – 2 to 3 years
• Knowledge and skills
• Advanced Excel
• MS Office
• MS Power BI advantageous
• Competencies
• Working with people
• Coping with pressure and setbacks
• Delivering results and meeting customer expectations
• Planning and organizing
• Report writing.

Education

• National Diplomas and Advanced Certificates: Risk Management (Required)