Job Opportunities at Absa Group Limited (Absa)

Job Summary

• To provide Insights and Reporting, specialist advice and support to resolve fraud queries at first point of contact, ensuring that stakeholders receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

Job Description

Accountability: Reporting and Intelligence

• Source information from different data warehouses, data marts, manual and on-line systems.
• Convert data from various sources into business intelligence using reporting tools and applications for the relevant stakeholders in the business.
• Develop new reports, report formats and standards based on identified user requirements for the business
• Analyse derived information to create value add, understanding of insights and opportunities presented by the data set
• Prepare customised reports based on identified requirements from the business at large
• Develop regular performance reports particularly related to needs of the Fraud operations to aid performance measurement and management.
• Continuously identify opportunities to automate reports and to eliminate duplicate and manual reporting.

Accountability: Management Reporting

• Deliver relevant Management Information (MI) reports and Business Dashboards across Fraud Solutions to enable decision making. These include requests for structured or unstructured reports
• Maintain all existing reports with standard reporting tools to ensure relevance for decision making and sound data governance practice.
• Engage with relevant stakeholders to ensure that objectives and priorities are reflected in the agreed solutions and in accordance with business needs
• Propose approaches to the business on monitoring measures or key performance indicators (KPIs) associated with the business case and business model and ensure creditability of data received to support the measures or KPIs

Accountability: Governance and control

• Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports
• Ensure the accuracy of data within the business and ensure consistent use of data
• Escalate data integrity issues to relevant Manager and ensure that these receive priority to maintain a high-level of data integrity.
• Ensure compliance with standard reporting framework to fulfil requests and ensure proper change control are applied for auditability
• Check all existing and new reports for accuracy and data integrity

Education and experience required

• BCOM Informatics or Information Technology (NQF 7)
• Advanced Excel
• Bank related – 2 to 3 years
• Business Insights – 2 to 3 years
• Knowledge and skills
• Advanced Excel
• MS Office
• MS Power BI advantageous
• Competencies
• Working with people
• Coping with pressure and setbacks
• Delivering results and meeting customer expectations
• Planning and organizing
• Report writing.

Education

• National Diplomas and Advanced Certificates: Risk Management (Required)

go to method of application »

Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
• People
• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Summary

• The purpose of the role is to prepare financial information for all stakeholders of the business for informed decision making and to support the business.

Key Accountabilities

Accountability: Financial Accountant

• Act as a process executor for completion of financial information i.e. the preparation and automation of disclosure webforms. Eg.IFRS9 disclosure, Fair Value & Non Value, Derivatives.
• Support to Subject Matter Expert (SME) on processes, resolution of issues and ad hoc requests from stakeholders including:
• Cluster Financial Controller
• Cluster Reporting and Analytics
• Other Financial Control functions
• Act as the process executor for implementation of new standardized processes where relevant;
• Provide feedback to stakeholders on results reflected in the financial accounting system, as well as issues identified where there are potential risks to numbers;
• Act pro-actively in correcting issues and implement a sustainable process;
• Ensure that principles of the Financial Control Operating Model are complied with and sustained

Maintain and enhance processes

• Identify areas of improvement in completion, review and or submission processes to drive and implement a sustainable and effective process in support of quality and accuracy
• Identify synergies between different reporting processes and implement new and or enhanced processes
• Understanding and managing team dynamics to maximize performance;
• Escalate issues around allocation of resources to process architects tasks to ensure delivery of team objectives;
• Ensure continued development of resources, through coaching and mentoring, to empower value added delivery of tasks.

Accountability: Process execution

• Execution of processes as designed;
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes;
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction;
• Assist in the implementation of new and/or enhanced processes;
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks;
• Maintain awareness of own activities and the impact thereof on related / interdependent activities.

Accountability:  Stakeholder management

• Build constructive relationships with key role players to have a clear understanding of their business needs.
• Understand the impact of the changes and inform business of any risks.
• Provide regular and timely feedback to stakeholders.
• Resolve stakeholder dissatisfaction/issues.
• Role/Person Specification

Knowledge and Skills

• Exceptional interpersonal and team-working skills
• Ability to identify control gaps and weaknesses
• Ability to interpret the end-to-end flow of financial data
• Strong problem-solving skills
• Analytical skills
• Negotiation skills
• The ability to work in a pressured and unstructured environment and to cope with the demands of working to tight deadlines

Education and Experience

• B degree/similar qualification in a financial/related discipline or CA(SA)
• Non CA: 4-6 years relevant experience / CA : 1 to 4 years PQE experience
• Business experience in a Banking insurance environment gained from a Finance, Product
• Experience in SAP and Hyperion is preferable

Competencies

• Relating and networking
• Creating and innovating
• Data Analysis
• Delivering results and meeting customer expectations
• Working with people
• Presenting and communicating information

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer 

Experience:

• To provide service excellence and achieve customer satisfaction 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

go to method of application »

Job Summary

• Optimize the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments 

Education

• Bachelor’s Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• The Head of Product General Banking Solutions is responsible for leading the product management function of General Banking Solutions in the Product business area within Relationship Banking. General Banking Solutions covers the following product transactional banking, savings and investments, forex, deposits and overdrafts. The role is accountable for the end-to-end product management and product performance in line with the targeted STP and MTP. 

The primary purpose of the role is to: 

• Develop and drive the strategy of the General Banking Solutions , simplify delivery and ensure market leading product design, coordination, and prioritization around product development, management and enhancement
• Manage product P&L performance to support Product and Relationship Banking in achievement of our strategy to outperform. 
• Drive new and innovative solutions that will ensure sustainability of the business and introduce new revenue streams where appropriate. 
• Manage the embedment of the product across the value chain in ensuring the client and colleague experience aligned to segment strategies.

Job Description

Key Accountabilities

Accountability:  Product Performance

• Accountable for managing the commercial performance (P&L) of General Banking Solutions.
• across the product lifecycle in support of our Product financial objectives for all the product sets.
• Interlock with Sales, Governance and Risk, , Operations, and other key stakeholders to enable the desired customer and commercial outcome.
• Identify and manage key value drivers of performance for General Banking Solutions.
• including financial (revenue, impairments), cost management (direct and indirect), balance sheet management/optimization, pricing, etc.
• Monitor the continuous product performance, client experience and front line colleague experience in removing or reducing any blockers to performance.

Accountability: Product Management, Innovation and Digitization 

• Accountable for all product management activities including design, development, taking to market and run of compelling and commercially viable product propositions spanning the product lifecycle
• Deliver insight-led propositions that seamlessly integrate into segment and sector value propositions to support and enable the acquisition and retention of customers in specific segments and sectors to support the targeted commercial and customer shapes
• Identify, through market interaction, key trends to ensure product relevance.
• Ensure that an overall product portfolio roadmap is maintained and monitor the performance of the overall portfolio in the context of financial objectives and targets
• Working together with the Product Digital channel to digitize offerings where appropriate.
• Driving all innovative solutions aimed at taking advantage of new developments in the industry.
• Direct and influence the management and prioritisation of the existing portfolio and new solutions through a product development pipeline from idea generation and business evaluation
• Accountability: Collaboration, Relationship Building and Thought Leadership
• Develop and maintain networks within Relationship Banking and within the  Absa Group across critical areas, including but not limited to other product owners and the segments sales team.
• As product owner be sought out for your thought leadership on General Banking Solutions.
• within the bank and externally promoting the credibility and the business’s capabilities.
• Maintain an excellent understanding of technical expertise, and remain up to date with relevant sector knowledge, have insight into external market developments/initiatives and strategic implications thereof.
• Share best practice and industry knowledge with stakeholders, subordinates and broader team to maximise BU performance.
• Create value for all stakeholders by identifying and effectively collaborating with external partners

Accountability:  Risk Management and Compliance

• Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team
• Ensure there are proper internal audit procedures and the timely resolution of all audit  findings
• Ensure that all key risks are allocated to responsible individuals and that they are aligned to, managed and reported on through the governance framework
• Ensure that the team understands all compliance requirements and that all regulatory requirements are adhered to

Accountability:  People Management

• Lead, develop, and motivate the General Banking Solutions  Product team – including responsibility for performance management, development, under-performance, training, assuming reward and recognition, grievance cases, and discipline.
• Appropriately resource the team to execute on the strategy by recruiting and attracting talent to the organization.
• Create a high-performance environment and effective team working.
• Provide continuous coaching and mentorship to the team

Education and Experience Required

• Post Graduate degree or MBA (NQF Level 7) preferable
• Ten (10) plus years within Banking or a Financial Insitution
• Relevant product knowledge including knowledge of transactional banking, savings and investments, forex, deposits and overdrafts.
• Excellent understanding of how to commercialise a product and mobilise front line teams to ensure the performance of the product.

Knowledge & Skills:

• Management and Leadership skills
• High quality written and verbal communication and presentation skills
• Technical Knowledge
• Commercial effectiveness
• Risk and Fraud Management
• Financial Acumen
• Interpersonal and communicating skills
• Relationship Building and Networking skills

Competencies: 

• Managing Relationships
• Influencing People
• Commercial Effectiveness
• Leading and supervising
• Deciding and initiating action
• Relating and Networking
• Formulating strategies and concepts
• Applying expertise and technology

Education

• Bachelor Honours Degree: Financial Economics, Bachelors Degree and Professional Qualifications, Doctoral Degree, Master's Degree: Economics

go to method of application »

Job Summary

• The Senior Product Manager - Transactional Banking is responsible for the development, management, and optimisation of the Relationship Banking transactional products and services. This role focuses on driving product innovation, enhancing customer experiences, and ensuring the profitability and competitiveness of transactional banking offerings for business clients. The Senior Product Manager will collaborate with cross-functional teams, including marketing, sales, technology, and operations, to deliver products that meet market needs and align with the bank’s strategic goals.

Job Description

Key Responsibilities:

Product Strategy & Development:

• Lead the development and execution of the product roadmap for RB transactional banking products (e.g., Transactional accounts, payments, collections, cash management solutions).
• Identify market trends, customer needs, and competitive offerings to drive innovation and maintain the bank’s competitive edge.
• Work closely with the product team to launch new products and improve existing services, ensuring alignment with business objectives.

Customer Experience & Insights:

• Act as the voice of the customer, leveraging data and insights to create solutions that enhance the overall customer experience.
• Conduct market research and customer interviews to validate product ideas and gather feedback.
• Continuously assess product performance and implement improvements based on customer feedback and changing market dynamics.

Revenue & Profitability Management:

• Drive the financial performance of the product suite, ensuring products are profitable and align with business goals.
• Work with pricing teams to ensure that pricing strategies are competitive and reflect the value delivered to customers.
• Track and report on key performance metrics, including profitability, market share, and customer satisfaction.

Stakeholder Management & Collaboration:

• Collaborate with key stakeholders across the bank, including sales, marketing, operations, compliance, and technology, to ensure successful product delivery and customer adoption.
• Present product strategies, updates, and performance metrics to relevant stakeholders.

Regulatory & Risk Compliance:

• Ensure that all transactional banking products comply with relevant regulations and internal policies, working closely with the compliance and legal teams.
• Monitor and assess risks associated with product offerings, and implement measures to mitigate potential issues.

Technology & Innovation:

• Partner with tech teams to drive product innovation, leveraging emerging technologies.
• Stay abreast of industry advancements and fintech developments to identify new opportunities for product growth and efficiency improvements.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, Economics, or related field (MBA or postgraduate degree preferred).
• 7+ years of experience in product management, preferably within business transactional banking or financial services.
• Proven track record of managing and launching successful products in a competitive market environment.
• Strong understanding of business banking needs, including payments, cash management, and digital banking solutions.
• Experience working with cross-functional teams in a fast-paced, dynamic environment.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)