Specialist: Functional Application Support at SITA SOC (Ltd)

Purpose of the Job

• To provide Functional Application Support services related to specific clients and application systems according to service elements as specified in the applicable service level agreements.

Key Responsibilities functions

• To provide Business Advisory Services.
• To provide functional application support services.
• Provide implementation support.
• Transfer skills to team members.
• Provide Integrated Management information support solutions to clients and management.

Qualifications and Experience

• Minimum:3-Year Bachelor’s Degree or National Diploma in ICT.
• Experience: 3 - 4 years’ experience /exposure in ICT services/Industry. Experience of systems maintenance and support.
• Experience in data query languages (E.g., SQL)
• 2 + years of experience in digital analysis and data-driven decision-making.
• Proven expertise in SQL Server Understanding of the client business. (Business processes, policies and/or business operations).
• Business Process Management (BPM).
• Software integration testing, system integration testing, user acceptance testing and implementation of acceptance testing procedures.
• Understanding of enterprise business systems.
• Software configuration/release principles.
• System implementation methodologies.
• Customer Relationship management.
• SITA Internal processes.
• IT Security standards and practices.
• Service management principles Client.
• Business process development/ improvement. URS Development.
• Understanding of the client business. (Business processes, policies and/or business operations).
• Business Process Management (BPM).
• Good understanding of the Software Development Lifecycle.
• Software integration testing, system integration testing, user acceptance testing and implementation of acceptance testing procedures.
• Understanding of enterprise business systems.
• Software configuration/release principles.
• System implementation methodologies.
• Customer Relationship management. SITA Internal processes. IT Security standards and practices.
• Service management principles Client Business process development/ improvement. URS Development.

Closing Date: 27 June 2025