Available Jobs at SITA SOC (Ltd)

Purpose of the job

• To research, design, install, test and maintain and enhance software systems write and coding of individual programmes in accordance with ICT standards and the enterprise architecture for Government.

Key Responsibility Area

• Develop/Design software or customize software for client use with the aim of optimizing operational efficiency using SITAs software development stack / development framework.
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met.
• Produce detailed specifications and write the programme codes.
• Maintain the integrated IT software components systems once they are up and running.
• Develop integrated Technical Service Specifications for single or multiple software components to clearly set direction for procuring or building software components.

Qualifications and Experience

• Required Qualification: 3 Year Diploma / Degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field.
• Experience: 3 - 5 years’ experience with full software development lifecycle (SLDC), within systems development,
• implementation and maintenance / enhancements of solutions in the corporate sector organisation.
• Experienced in C#; .NET, XML, SOAP, WCF, RESTful API’s, HTML5, Angular, JavaScript, jQuery, JSON, JAVA,
• Database development, Message Queues, Azure DevOps, GIT, AWS Web Services.
• Solid experience with databases: MS SQL Server, MySQL.
• Understanding of Continuous Integration, DevOps & SOA.
• Exposure to agile development methodologies.

Technical Competencies Description

Knowledge of:

• Understanding of computer science including algorithms, data structures, operating systems and databases.
• Understanding of the user requirement process. Understand various tools and techniques in identifying functional requirements of software.
• Knowledge of Governance e.g. Cobit and ITIL
• Knowledge of the software development process and its technologies
• Knowledge to design and develop test plans and software simulator to facilitate different levels of testing.
• Knowledge to report the results of different levels of testing report, the discrepancies between the software and its related documents.
• Knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings and models.
• Understand the requirements for verification and validation of design documentations, verify and validate different levels of software/system design.
• Development methodologies (e.g. RUP, OpenUp, Agile), SDLC COTS (Commercial of the Shelf) Products Security (Software and Technologies).

Software Development Fundamentals.

Software Requirements.

• Comprehensive knowledge of software testing techniques and tools
• Comprehensive knowledge and experience with one or more of the major programming languages, HTML and JavaScript Skill, Java, Python, PHP, Net etc.
• Comprehensive knowledge and experience with one or more of the major database systems, MySQL, MsSQL, Oracle, Mongo, etc
• Comprehensive Team-working experience

Closing Date: 27 June 2025

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Purpose of the Job

• To provide Functional Application Support services related to specific clients and application systems according to service elements as specified in the applicable service level agreements.

Key Responsibilities functions

• To provide Business Advisory Services.
• To provide functional application support services.
• Provide implementation support.
• Transfer skills to team members.
• Provide Integrated Management information support solutions to clients and management.

Qualifications and Experience

• Minimum:3-Year Bachelor’s Degree or National Diploma in ICT.
• Experience: 3 - 4 years’ experience /exposure in ICT services/Industry. Experience of systems maintenance and support.
• Experience in data query languages (E.g., SQL)
• 2 + years of experience in digital analysis and data-driven decision-making.
• Proven expertise in SQL Server Understanding of the client business. (Business processes, policies and/or business operations).
• Business Process Management (BPM).
• Software integration testing, system integration testing, user acceptance testing and implementation of acceptance testing procedures.
• Understanding of enterprise business systems.
• Software configuration/release principles.
• System implementation methodologies.
• Customer Relationship management.
• SITA Internal processes.
• IT Security standards and practices.
• Service management principles Client.
• Business process development/ improvement. URS Development.
• Understanding of the client business. (Business processes, policies and/or business operations).
• Business Process Management (BPM).
• Good understanding of the Software Development Lifecycle.
• Software integration testing, system integration testing, user acceptance testing and implementation of acceptance testing procedures.
• Understanding of enterprise business systems.
• Software configuration/release principles.
• System implementation methodologies.
• Customer Relationship management. SITA Internal processes. IT Security standards and practices.
• Service management principles Client Business process development/ improvement. URS Development.

Closing Date: 27 June 2025

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Purpose of the job

• The Executive Assistant will manage the Executive’s diary, organize and coordinate meetings and perform project co-ordination as may be required.
• They will be responsible to manage all SITA compliance process adherence for the division, manage finance processes, procurement processes, planning cycles and reporting cycles.
• Reporting directly to the Executive you will provide executive support in a one-on-one working relationship, serve as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the Executive, serve as a liaison to the EXCO and its subcommittees, Minister and Deputy Minister’s Office, government officials and SITA senior leadership and management teams.

Key Responsibility Areas

• Receive and record incoming and outgoing correspondence to ensure proper record keeping for the division.
• Prepare general office duties.
• Prepare and distribute minutes, presentations as well as general office documentation/communication to ensure that information reaches relevant identified parties.
• Manage the Executive’s travel arrangements in accordance with SITA travelling policy and procedures to the satisfaction of the division.
• Provide management support to the Executive.

Qualifications and Experience

• Minimum: 1 - 2-year National Higher Certificate in a relevant discipline / NQF level 5 or accredited specialised courses, e.g secretarial diploma or diploma in office administration.
• Experience: 2 – 3 years’ experience within a secretarial or administrative support role to an Executive level in general office practices or procedures.

Technical Competencies Description

Knowledge of:

• Knowledge of principles and practices of organisation, records management and general administration
• Computer Literacy
• Basic principles and practices of bookkeeping
• Office management
• Ability to operate standard office equipment
• Ability to follow written and oral instructions

Closing Date: 30 June 2025

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Purpose of the job

To provide full Service Management function - Service Strategy, Service Design, Service Transition, Service

• Operations and Continual Service Improvement aligned to business service management systems for mapping, measuring, reporting and adjusting of services to effectively manage IT resources as a function of IT Service Management processes.
• Operate as a single point of contact for the logging all service incidents and customer requests, to support the management of BA and SLA (with clients) and OLA (with organizational units).
• Also provides full contact center to Government inbound services to run campaigns such as the Presidential Hotline or outbound services such as IEC and helpdesk. Manage and serve as technology owner and enabler for all Service Management processes.

Key Responsibility Area

To be accountable and manage the IT Service Desk, Customer Contact Centre and the Business Process

• Outsourced service desks in order to facilitate the resolution of clients’ queries ensuring that service level agreements are kept at optimal levels.
• Provide first line telephonic support and remote support.
• To be accountable and have authority as complete Service Management technology enablement process owner.
• Execute, provide and manage technology environments to proactively monitor performance of IT Service
• Management processes and to better support and maintain critical services provided to the business.
• To be accountable and have authority as complete Service Management process owner ensuring that policies and processes are developed, evaluated, monitored and implemented for all Service Management processes, namely, Service Strategy, Service Design, Service Transition, Service Operations, Continual service improvement and in identifying, planning, delivering and supporting IT services to SITA and customers.
• Ensure that the Service Management processes are adopted across all IT departments within SITA.
• To be accountable and have authority to manage, lead, and directs all components technology (End User
• Computing, Information Security Systems, Service Delivery, Incident Management, Design & Planning) of
• Service Management and support in order to provide and continually enhance Service Management technology and other related technologies.
• Manage Human Resources.
• Supports the development of customer service standards, policies and procedures for the organization and align it with government departments.

Qualifications and Experience

• Minimum: 3-4 Year National Diploma / National First Degree in Software Engineering/ Computer Science/Information Technology or relevant equivalent.
• Experience: 9-10 years’ experience in Service Management, including: 5 years’ experience in the infrastructure using ITIL framework.
• 3 years’ experience in the ICT Governance role.
• 5 years management experience.
• Technical Competencies Description
• Customer service management Government Information Management. Business Development. Information
• Technology management ICT Services ITIL Framework. Cybersecurity. Writing technical documents. 

Closing Date: 30 June 2025