Specialist: Functional Application Support at SITA SOC (Ltd)

Purposeof the Job:

• To provide Functional Application Support services related to specific clients and application systems according to service elements as specified in the applicable service level agreements.

Key Responsibility Areas:

• To provide Business Advisory Services.
• To provide functional application support services.
• Provide implementation support.
• Transfer skills to team members.
• Provide Integrated Management information support solutions to clients and management.

Qualifications and Experience:

• Minimum: 3 Year Diploma / Degree in ICT or a related field/ NQF level 6. Candidates with Grade 12 that have 5 - 6 years Functional Application Support experience on the specific DOD CALMIS application may apply.
• Experience: 5 - 6 years’ Functional Application Support experience on specific DOD CALMIS

Technical Competencies Description:

• Has a thorough knowledge of the Software Development Lifecycle (SDLC) and business aspects of the application(s) supported. A good knowledge of technical aspects of the application system(s) and the hardware and software environment(s) in which they run. Good understanding of the client business processes, policies and/or business operations. Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the clients’ needs. Acts as liaison with client for troubleshooting: investigate, analyse, and solve software problems and map client business requirements, processes and objectives. Perform functional user acceptance/system testing against the test plan to ensure optimal functionality of the application. Providing advice to users on the application systems’ functionality to ensure optimal functionality of applications. Provide specialised services and integrated solutions to applications area within a discipline to functional needs/requirements to ensure optimal usage of the application. Provide management information support solutions to clients and management to assist them in planning and decision making. Demonstrates good oral and written communication skills. Ability to implement and monitor methodologies, processes, procedures, standards, and productivity and quality management. Information System experience will be an advantage. The successful candidate should also possess the following behavioural competencies: Leadership ability, customer service orientated, innovative, team player, pro-active, diligent worker, process orientated and punctual

Deadline:5th March,2026