Specialist - Information and Reporting Management Wholesale and Carrier Services at MTN

JOB DESCRIPTION

• To implement MTN SA’s Carrier Services strategy by ensuring high quality, cost effective and value-driven services to internal commercial units and the wholesale market in general. This is achieved by focused quality management, optimal routing of service traffic, dial code management, destination management, analysis and reporting on traffic performance, research of traffic and market trends, traffic quality assurance and cost base tracking, and management of traffic to international and national destinations and providing general administrative support.

RESPONSIBILITIES

Business Partnering 

• Understand the business intelligence requirements of the Carrier Services business unit
• Collate all inputs necessary to support Business requirements
• Collect, monitoring and analyse large volumes of fast-changing data to support operational processes
• Ensure in-depth understanding of key drivers in order to drive quality data analytics
• Ensure that initiatives and data quality initiatives are implemented in the Carrier Services business unit
• Educate the business on business intelligence, champion and drive BI self service 
• Be the single point of contact for Business intelligence for the Carrier Services business unit, ensuring liaison between business and operational information partners
• Work with business on complete design, development and testing of BI solutions like web reports, dashboards and other visualisations that help the business to monitor performance and gain historical, current and predictive views of business operations
• Adopt a proactive approach to prevent problems from arising in the future
• Build and maintain solid relationships with all MTN SA stakeholders

Business Intelligence Reporting 

• Ensure effective and quality reporting and functional analytics is delivered to the business to facilitate effective decision making
• Interpret data and develop relevant recommendations based on data analysis findings 
• Develop graphs, reports, and presentations of analytics and reporting results
• Design and implement reporting to facilitate enhanced understanding of performance and the drivers
• Ensure delivery of validated information and reporting to business users
• Report on relevant performance metrics for the business area in line with business objectives
• Generate standard monthly and ad hoc reports 

Business Intelligence Analytics 

• Provide the Carrier Services business unit with the insights in support of proposed wholesale strategies, and identify the key trends (economic, social & geographic), product profitability and propensity prediction that lead to competitive advantage. 
• Support the building of business cases to drive proposition development including financial analysis, market analysis and targeting recommendations
• Track and monitor performance of relevant value propositions, products and services
• Conduct analysis and identify areas where value can be added/exploited further, areas where value is being destroyed and areas where value is latent, and advise accordingly. Input into recommending adjustments to address and/or capitalise on trends
• Input into recommending adjustments to address and/or capitalise on trends
• Drive system and business optimisation trend research, and highlight areas of the business that may be developed further
• Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the organisation
• Through the use of technology, optimise data dissemination 
• Consider local conditions, as well as competitor activity

Quality Management

• Work consistently according to standard operating procedures
• Understand and communicate the consequences of not maintaining data quality 
• Identify areas where the quality of reporting and analytics may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality

Customer Satisfaction

• Adopt a closed feedback loop mentality and continuously strive to provide the best customer experience to all stakeholders
• Understand internal and external stakeholder needs and input into the development & fine-tuning of systems accordingly
• Adopt a proactive approach to prevent problems from arising in the future
• Manage the escalation process to the highest level in the organisation to ensure that timelines are met 
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure all customer and supplier queries are attended to and resolved within agreed SLA’s 
• Weigh up the benefits and risks of each solution to provide the best service to customers and suppliers
• Consider the implications/effects of actions taken on customers and suppliers
• Provide advice on the best approach to reach the best results 
• Deliver first time right service excellence

Administrative support

• Assisting with order management, contract management and process definition and documentation as provided by the Senior Manager
• Assisting with project management and division development to meet MTN South Africa and MTN Group business plans and strategy
• Assisting with service and business development to meet internal and external stakeholder requirements

QUALIFICATIONS

Education: (5)

• Tertiary qualification in finance, commerce, engineering, IT or equivalent 

Experience: (5)

• At least 1 year exposure to telecommunications or finance (either technical or commercial)
• At least 1 year experience in reporting and data analysis (modelling, trending, statistics, forecasting)
• Strong data management, modelling and analysis experience within finance or commercial telecommunications
• Exposure to national and international telecommunications services

Training:

• Products and Services
• Project management
• Corporate finance or management accounting training
• Basic knowledge of commercial law and telecommunication legislation & regulation
• Data analysis, statistics & Reporting Skills