Specialist: Key Accounts Management at Hyundai Automotive South Africa

Job Description

• Hyundai Automotive South Africa is looking for a Fleet Key Account Manager who will be responsible for managing and strengthening relationships with Fleet and Rental clients while ensuring optimal operational performance across the dealer network.
• The role focuses on minimising downtime, improving service delivery, analysing operational trends, and ensuring adherence to Fleet and Rental processes to drive customer satisfaction and business performance.

Duties & Responsibilities:

• Maintain and enhance relationships with Fleet and Rental clients
• Ensure continuous communication and support to clients
• Monitor and improve downtime across the dealer network
• Support dealer network with Fleet and Rental vehicles
• Conduct regular visits to the dealer network
• Ensure dealer compliance with Fleet and Rental processes
• Prepare weekly, monthly, and quarterly reports
• Analyse reports from rental companies and provide actionable feedback
• Monitor trends within the dealer network and provide insights
• Assist Technical teams with trend-related information
• Assist dealer network with ETA updates on outstanding parts
• Allocate payments related to downtime invoices
• Implement and coordinate rental compensation processes
• Issue downtime vouchers to rental companies
• Organise and conduct Campaign Days at Rental companies
• Attend and facilitate regular meetings with Fleet and Rental clients (weekly, monthly, quarterly)
• Analyse SAVRALA results and compile action plans for improvement
• Supervise and analyse captured data from staff
• Willingness to travel (up to 4 days per week depending on region – Durban, Cape Town, Polokwane, etc.)

Skills Required

• Strong client relationship management and retention skills
• Excellent presentation and communication skills
• Strong problem-solving ability
• Ability to work independently
• Ability to work under pressure and meet deadlines
• Strong analytical and reporting capability
• Professional conduct and attention to detail
• Ability to manage diverse stakeholder requirements
• High standard of work delivery
• Computer literacy: MS Word, MS Excel, MS PowerPoint, Auto-Line, DMS

Qualifications and Experience

• Grade 12 (Matric) or equivalent
• Relevant business, sales, or fleet management qualification (advantageous)

Experience

• Minimum: 3–5 years in fleet, automotive, or key account management
• Preferred: Experience within fleet or rental operations and dealer network environments

Closing Date 15 May 2026