Specialist: Network Engineer at Altron Bytes Systems Integration

Job Description

Key Responsibilities

• To provide infield support on network solutions, and the associated services. 
• Senior Network Engineer, will be responsible for managing and mentoring junior Network Engineering staff and handling advanced support issues.
• Collaborating with network architects to design and implement functional company networks.
• Installing and configuring networking hardware.
• Creating and implementing network security measures.
• Conducting regular network performance tests.
• Delegating networking maintenance tasks to junior staff.
• Dealing with escalated network support issues.
• Drawing up network status reports.
• Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer. 
• Ensure that requests for assistance received via the Altron BSI Service Desk are attended to accurately and efficiently. 
• Assist Network team to meet identified SLA’s. 
• Actively support team on common goals and participate in high team performance.  
• Continuous broadening of own technical skills and problem solving.
• Engaging in formal and informal knowledge transfer.
• Time management in accordance with Customer service requests and SLA.
• Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer. 
• Be able to diagnose hardware and software related issues on Network equipment.
• Management of customer expectation and perception.

Qualifications; Skills & Required Work Experience:

• Diploma or bachelor’s degree in Computer Science, Information Technology, or related field
• OEM - High level certifications
• OEM Architecture experience
• CCNP Datacenter *required*
• CCIE Datacenter Advantages
• +8 years of progressive, professional experience with an OEM.

Other requirements

• Demonstrated skills, knowledge, and experience in High level OEM support.
• Previous work experience as a Networking Engineer.
• Advanced knowledge of OEM network operating systems.
• Knowledge of networking hardware including CPUs, wiring, and routers.
• Familiarity with communication and routing protocols.
• Familiarity with network analysis tools.
• Proficiency with coding languages including Python and Perl.
• Excellent leadership and mentoring skills.
• High level problem-solving and communication skills.
• Strong oral and written communications skills.
• Excellent negotiation skills.
• Experience of partnering with line management and the Architecture team to produce long term Architecture strategies.
• Strong analytical and problem-solving skills.
• Ability to work independently and within teams.
• Ability to initiate/manage cross functional teams and multi-disciplinary projects.
• Ability to identify opportunities for improvement.
• Ability to impart and share knowledge and skills.
• Ability to work in a fast-paced environment and under pressure.

The incumbent is required to have demonstrated the following competencies:

• Delivery: Translates business objectives into practical, prioritised, and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
• Teaming:  Communicates ideas, information, and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders. 
• Leading & Managing Change:  Generates and implements new and innovative ideas/approaches to improve business outcomes. Embraces, leads, and manages change, providing guidance and support during implementation.