Specialist - Roaming New Services Bayobab at MTN

Key Performance Areas:

• The Specialist - Roaming New Services will be accountable to achieve the following core KPA’s:
• Representation: Technical and contractual representation of the Roaming Hub internally and externally.
• Engagement: With OpCo’s, RPs, internal cross-functional stakeholders, and external vendors.
• Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas.
• Testing: Ensure accuracy in the planning and reporting of all new services.
• RVAS: Ensure the planning, performance, and reporting of all IR RVAS, as well as any issues with the external vendors and OpCo’s.
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors.
• The Specialist - Roaming New Services is entrusted with driving excellence in representation, engagement, reporting, testing, RVAS execution, and vendor management to uphold the highest standards of performance and innovation within the Roaming Hub.

Responsibilities:

The Specialist - Roaming New Services’ responsibilities in this position are to:

• Advise the Manager - Roaming Business Operations on all technical and contractual aspects of the new services.
• Partner with Wholesale, Market Manager, Managed Services, Bayobab stakeholders, and external vendors to ensure optimum smooth and seamless technical and contractual operations of the New Services.
• Analyse service performance parameters of Business Operations and RPs and use Roaming Hub intel to improve operational performance.

Output:

In this role, the Specialist - Roaming New Services is expected to deliver the following outputs:

• Reporting - Regularly provide reports and updates on the progress, challenges, and opportunities related to new services.
• Maintain an accurate record of the testing and launch of the new services.
• Monitor and plan test set ups on an ongoing basis.
• Provide a prioritization list of roaming partners and Client Operator ready to proceed with IoT testing to the Technology team.
• Act as a single point contact for test prioritization for Client Operators.
• Ensure proper action plans are in place to correct and exceed operational performance expectations.
• Testing: Engage with Managed Services to manage, plan, and report on RVAS delivery from Vendor.
• OpCo’s: Provide monthly updates to Bayobab Roaming Account Management on OpCo engagement, refining strategies as necessary.

Job Requirements

Education:

• Bachelor’s degree in business or Telecommunications
• English: verbal and written proficiency

Experience:

• Minimum 3 years or more experience in an MNO roaming operations.
• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
• Experience managing, implementing, and supporting multiple service launches within the mobile telecoms landscape.
• Experience with SS7(Signaling System 7), GPRS(General Packet Radio Service), Diameter, GRX/IPX tracing.
• Experience with technical troubleshooting related to International Roaming.