MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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RESPONSIBILITIES
The Senior Manager, Channel and Platforms will be responsible for the following Key Performance Areas:
Strategy Development and Implementation
- Lead the development and implementation of a CVM sub-divisional strategy in line with overarching divisional goals with emphasis on customer experience and lifetime value
- Lead the business transformation to embed CVM principles and culture across the organization.
- Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
- Development of the community and ongoing guidance to progress the maturity of CVM across the group via the CVM academy
Performance
- Drive CVM performance against agreed financial and non-financial KPIs across the OpCo footprint
- Create and monitor plans for continuous improvement with mitigating actions for performance gaps on agreed KPIs
Programme Management
- Set up and manage programme status meetings and project scrums
- Review and identify key risks, issues, escalations, and dependencies with mitigation actions
- Sign off / make decisions regarding operational changes
- Provide input into the review of all projects initiated
- Review key risks, issues, and dependencies and set mitigation actions
- Manage budgets and financials for CVM programs
Reporting
- Review and submit reports addressing periodic activity, budget compliance, feedback and key OpCo results to support decision making
- Prepare reports on operational performance and detailed reports on specific programmes when required
- Communicate to the senior leadership team and OpCos on the various insights through effective presentations and reports
Operational Delivery
- Create and implement CVM commercial programs in response to varying business problems arising from the OpCo footprint, aligned to best practice approaches. Programmes extend to current and future revenue growth opportunities (GSM, Digital, Fintech).
- Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration
- Work closely with project managers to ensure that progress is in line with customer value management roadmaps, any risks or issues are actioned upon timely, provide subject matter expertise where required
- Support the creation and implementation of various marketing frameworks and programmes. Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities
- Support the transformation and maturity of the CVM function towards embedded principles of data-driven decisioning towards consolidated recommender systems across functional growth curves.
- Work with local CVM teams to co-create use cases in support of local business problems that are pragmatic and generate impact
- Progress the maturity of channel digitisation and adoption relative to contextual needs of the environment / OpCo.
- Manage capability requirements and implementation roadmaps in building a best-in-class CVM Ecosystem
- Interface with IT/technology to ensure that CVM systems/platforms can technically support the CVM activities including campaigns, reporting, profiling, etc.
- Interface with all channel owners/managers to ensure that CVM activities are executed as planned through their channels
- Lead operational capability development and define the capability required to execute and manage the CVM programme.
- Guide the strategy for outbound and inbound customer segmentation and targeting, considering the customer contact strategy aligned to local regulation
- Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits
- Create and socialise best practice CVM programs and insights across the OpCo footprint to ensure that information is consumable, relevant and results in commercial impact
Collaboration / Coordination
- Collaborate with various stakeholders throughout the group to identify opportunities to monetise data, manage customer value and drive business solutions.
- Collaborate with other group functions across the business and OpCos to ensure value realisation from CVM programmes in support of solving business problems.
- Collaborate with Group Management Services/Group Technology and Opco leaders to add and / or modify suite of services/support provided and develop standard templates and reports
- Manage enterprise-wide programmes and initiatives across the group
QUALIFICATIONS
Education:
- Degree in Mathematics, Computer Science or Engineering, Statistics, economics or related commercial or science fields of study
- Post-graduate degree
- Master’s Degree an advantage
Experience:
- 5 - 8 years of relevant work experience in a global / multinational business environment (e.g., Banking, Telecommunications) (understanding of emerging markets advantageous)
- 3 - 5 years of experience in a supervisory / managerial role (advantageous)
- Experience in leading change / transformation (marketing) at an operational level (advantageous)
- Experience in leading innovation and continuous improvement through the implementation of best practices
- Experience in data-driven decisioning and marketing techniques
- Experience in working in fast-paced environments across multiple geographies and contexts.
- Excellent communication and presentation skills
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:
Strategy Development
- Participate in the translation of the transmission strategy and architecture into long range plans for the Regions
- Assist in formulating inputs towards technology strategy.
- Assist in delivering a target Product and Services architecture with a 3 year time horizon taking global technology developments into consideration
Planning & Delivery
- Responsible for the timely planning of the Regional Mobile Transmission networks within MTN
- Drive execution of near term plans
- Forecast capacity and traffic and align with Radio, Core & IP plans and with strategy and roadmap
- Ensure correct planning of Transmission w.r.t fixed and mobile operator interconnections where required
- Plan transport capacity across access, backhaul and backbone infrastructure to support all of MTN’s bandwidth requirements
- Evaluate new Access and Core Backbone Transmission Network Equipment and Specifications
- Identify geographical location for equipment to be installed
- Request funding and issue request for purchasing (RfP) to vendor, verify bill of material and confirm order of equipment and services
- Verify configuration
- Ensure implementation of Transmission plans is carried out fully with a smooth handover to Network Operations for cutover and integration into the live network
- Ensure that policies, procedures and quality standards are adhered to in the planning process
Network Optimisation & Performance
- Ensure quality objectives are met and maintained
- Ensure future proof transmission plans to guarantee deliverables are met according to customer requirements both internal and external
- Track and report on performance problems and performance improvements on division level
- Investigate performance issues and identify changes required on division level
- Review design and drive optimisation changes
- Tender evaluations and formulations
- Provide high level support on the planned network/technologies
Communication and co-ordination
- Ensure communication of plans and integration of feedback
- Prepare implementation and integration documentation
- Co-operate with and support of other network group departments at all levels
- Manage and interface with other areas of the MTN business outside of the transmission department as required for successful planning and implementation (e.g. with Suppliers, 3rd
Parties, local Transmission Engineers and Business & Logistics department to ensure that contracts from a technical perspective are negotiated in the best interest of MTN)
- Interface with regulator
- Provide high level planning support function and representation (technical) for Transmission planning departments in MTN Group Operations
Financial Management
- Continuously strive to identify and eliminate non-contributory expenditure
Supervisory / Leadership / Managerial Complexity:
- Influence subordinate Transmission Engineers (local or regional) w.r.t Transmission related issues and policy
Role Complexity:
- To ensure that all work carried out is communicated with all relevant role players including cross-functional areas.
- Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
- Creativities (improvement/innovation inherent)
- Various courses and seminars relating to Transmission in general.
- Continuous consultation with Transmission Service Provider(s) (internal or external) in order to improve service levels, polices and procedures within the Transmission scope.
- Keeping abreast of future and current technologies relating to Transmission and planning
- Innovating new ideas and procedures in order to improve the planning, availability and quality of the Transmission network
Vulnerabilities (control span)
- Lack of information sharing within own Transmission department
- Service Level Agreement with Transmission Service Providers (internal or external).
- Lack of readily available information and requirements from other internal departments or sections within the Network Planning departments.
Collaboration: Refers to formal and informal relationships
- Responsibility towards:
- direct reports: none
- matrix reports: All network Group divisions, all local & regional Transmission Engineers
- key customers: MTN internal customers, i.e. all Network Group divisions, receive information pertaining to a project on a per-project basis
- key suppliers: Telkom SA, Tier 1, 2 and 3 operators?????, Microwave and Optic Transmission suppliers, Network Management hardware & software suppliers e.g. all TX VARS and service providers. Other vendors?
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment:
- Select suitable technology vendor/ private contractor/ other in terms of technical compliance, in line with departmental rules and regulations.
Authorities:
- Approve, plan and authorise requests for transmission within MTN including voice and non-voice
QUALIFICATIONS
Minimum Requirements -
Education:
- B Degree or National Technical Diploma with relevant experience
Experience:
- Over 3 years in Telecommunications, with experience in Transmission planning environment
Training:
- Transmission courses relating to Transmission DXX, SDH, Microwave,Routers & Switcheds,GSM etc
- Management Training
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Key Performance Areas:
- The Specialist - Roaming New Services will be accountable to achieve the following core KPA’s:
- Representation: Technical and contractual representation of the Roaming Hub internally and externally.
- Engagement: With OpCo’s, RPs, internal cross-functional stakeholders, and external vendors.
- Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas.
- Testing: Ensure accuracy in the planning and reporting of all new services.
- RVAS: Ensure the planning, performance, and reporting of all IR RVAS, as well as any issues with the external vendors and OpCo’s.
- Vendors: Ensure management and accountability of outsourced processes and engagement with vendors.
- The Specialist - Roaming New Services is entrusted with driving excellence in representation, engagement, reporting, testing, RVAS execution, and vendor management to uphold the highest standards of performance and innovation within the Roaming Hub.
Responsibilities:
The Specialist - Roaming New Services’ responsibilities in this position are to:
- Advise the Manager - Roaming Business Operations on all technical and contractual aspects of the new services.
- Partner with Wholesale, Market Manager, Managed Services, Bayobab stakeholders, and external vendors to ensure optimum smooth and seamless technical and contractual operations of the New Services.
- Analyse service performance parameters of Business Operations and RPs and use Roaming Hub intel to improve operational performance.
Output:
In this role, the Specialist - Roaming New Services is expected to deliver the following outputs:
- Reporting - Regularly provide reports and updates on the progress, challenges, and opportunities related to new services.
- Maintain an accurate record of the testing and launch of the new services.
- Monitor and plan test set ups on an ongoing basis.
- Provide a prioritization list of roaming partners and Client Operator ready to proceed with IoT testing to the Technology team.
- Act as a single point contact for test prioritization for Client Operators.
- Ensure proper action plans are in place to correct and exceed operational performance expectations.
- Testing: Engage with Managed Services to manage, plan, and report on RVAS delivery from Vendor.
- OpCo’s: Provide monthly updates to Bayobab Roaming Account Management on OpCo engagement, refining strategies as necessary.
Job Requirements
Education:
- Bachelor’s degree in business or Telecommunications
- English: verbal and written proficiency
Experience:
- Minimum 3 years or more experience in an MNO roaming operations.
- Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
- Experience managing, implementing, and supporting multiple service launches within the mobile telecoms landscape.
- Experience with SS7(Signaling System 7), GPRS(General Packet Radio Service), Diameter, GRX/IPX tracing.
- Experience with technical troubleshooting related to International Roaming.
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RESPONSIBILITIES
- Context (Global influences, environmental / industry demands, organisational mission etc.)
- The dynamic nature of promotional activity and pricing elasticity and stretch creates an ever changing environment that requires the constant upkeep of knowledge and skills and the ability to identify risks that may cause loss to the company.
- This position is such that the impact on the financial profitability of the company is within a high risk environment.
- Business Plan dependent (parameters set as per the MTN SP business needs)
- Warehouse, Inventory & Logistics driven environment
- Highly regulated, highly competitive, high volume Electronic Communications industry
- Liaising with internal customers in an environment where communication skills are critical to manage both internal customer expectations as well as resolve queries.
- Ensure that there is overall alignment in terms of meeting financial orientated objectives
- Operating in a financial and management accounting environment with strict accounting requirements, regulatory controls, corporate governance and policies, processes and procedures
- Cross-Functional role where there are dependencies and inter-dependencies from all environments
- Dependency on other departments for input to meet deadlines
- Accounting is strictly regulation by Accounting Standards and Legislation (strong need for compliance)
- System orientated environment
- Constant changes to legislation – operational and systems adjustments
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
- Calculating Outright Purchase Price and Maintaining price lists on Oracle ERP
- Calculate the Selling Price (Outright Purchase Price) for hardware (handsets, routers & MIFI);
- Ensuring that all pricelist (Outright Purchase) are communicated appropriately across the business;
- Update the Pricing databases in MTNSP for all Process and manage Price Lists and Discount Lists on Oracle and Pricing Queries from Consumer Operations;
- Dealer Pricelist
- Insurance and cash sales Pricelist
- Prepaid Pricelist – All Channels
- Tender price updates
- Change all Price changes made to Customer Price Lists;
- Follow up on issues regarding pricing e.g. if the new handset is introduced on the network
- Prepare Pricing Communications on Monthly Basis.
- Ensure that the Virtual Top Up loading is performed on request
- Manage any technical issues with IS, ensuring that these issues are addressed and corrected.
- Ensure all QA controls are in place and implemented.
Automation and Project Implementation
- Finding, and implementing new innovative processes, systems or procedures in order to bring about efficiency and effectiveness in the deliverables.
- Be involved in projects specific to the Device Pricing Department.
- Liaise with Project managers to prepare URS and Business Plan.
- Prepare and assist in the implementation of changes within the department brought about by the Projects.
Independent thought and Judgment:
- Maintain a professional work ethic
- Independent judgement of accuracy and implementation of pricing and promotional data in best suited method on databases.
- Analysis of promotions of actual to budgets and obtaining a mix between reducing risks and promoting sales.
- Devising systems to measure, analyse and change promotional and pricing activities, contract with trade customers.
Supervisory / Leadership / Managerial Complexity:
- Deploy and redeploy resources to get the work done
- Build and enforce a customer centric approach
- Encourage and support collaborative teamwork
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise.
- Have the self-insight and flexibility to adapt to different situations
- Manage boundaries that separate units in order to optimise workflow
- Living the MTN Brand – changing and influence employees behaviour
QUALIFICATIONS
Job Requirements (Education, Experience and Competencies)
Education:
- Degree in Commerce (Economics, Finance, Accounting, logistics)
Experience:
- Minimum of 5 years’ experience in pricing
- Proven track record of communicating decisions to different managerial levels in an organisation
- Managing/supervisory experience
- Proven track record of creating pricing frameworks and executing them
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Key Activities & Responsibilities
- Intelligence Measurements and Reporting
- Research on customer buying and data usage patterns in order to have a holistic analysis
- Assist with data extraction for customers from internal and external sources within the MTN SA market
- Assist in data clean ups to information by ensuring that data is updated and pruned
- Thoroughly scrutinize data in order to determine SWAT across all of MTN SA segments
- Report on relevant performance metrics for the business objectives in line with Business objectives
- Facilitate accurate data analysis and reporting of customer analytics and intelligence
- Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
- Interpret data and develop relevant recommendations based on data analysis findings
- Develop graphs, reports and presentations of projects results
- Perform basic statistical analysis for projects and reports
- Data manipulation and modelling
- Customer behavioural analysis
- Predictive modelling and machine learning
- Create and present quality dashboards
- Generate standard monthly and ad hoc reports
- Internal Processes and Efficiency
- Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
- Support data and application design for the implementation of an automated customer analytics
- Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
- Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
- To provide more insights into the ways to target customers
- Operational Planning and Management
- Plan and coordinate the data extraction and reporting processes
- Consider the long term (1-2 years) implications of action from a broader perspective
- Consider local conditions, as well as competitor activity
- Identify and exploit new opportunities to grow the business further
- Identify innovative ways to use minimum resources to achieve maximum outputs
QUALIFICATIONS
Education
- 3 year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related
Experience
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
- Experience working in a medium organization
Training:
- Products and Services and Solutions
- Systems training
- Computer software training
- Project management
- Communication and Negotiation skills
- Assertiveness
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RESPONSIBILITIES
The Senior Manager, Channel and Platforms will be responsible for the following Key Performance Areas:
Strategy Development and Implementation
- Lead the development and implementation of a CVM sub-divisional strategy in line with overarching divisional goals with emphasis on customer experience and lifetime value
- Lead the business transformation to embed CVM principles and culture across the organization.
- Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
- Development of the community and ongoing guidance to progress the maturity of CVM across the group via the CVM academy
Performance
- Drive CVM performance against agreed financial and non-financial KPIs across the OpCo footprint
- Create and monitor plans for continuous improvement with mitigating actions for performance gaps on agreed KPIs
Programme Management
- Set up and manage programme status meetings and project scrums
- Review and identify key risks, issues, escalations, and dependencies with mitigation actions
- Sign off / make decisions regarding operational changes
- Provide input into the review of all projects initiated
- Review key risks, issues, and dependencies and set mitigation actions
- Manage budgets and financials for CVM programs
Reporting
- Review and submit reports addressing periodic activity, budget compliance, feedback and key OpCo results to support decision making
- Prepare reports on operational performance and detailed reports on specific programmes when required
- Communicate to the senior leadership team and OpCos on the various insights through effective presentations and reports
Operational Delivery
- Create and implement CVM commercial programs in response to varying business problems arising from the OpCo footprint, aligned to best practice approaches. Programmes extend to current and future revenue growth opportunities (GSM, Digital, Fintech).
- Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration
- Work closely with project managers to ensure that progress is in line with customer value management roadmaps, any risks or issues are actioned upon timely, provide subject matter expertise where required
- Support the creation and implementation of various marketing frameworks and programmes. Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities
- Support the transformation and maturity of the CVM function towards embedded principles of data-driven decisioning towards consolidated recommender systems across functional growth curves.
- Work with local CVM teams to co-create use cases in support of local business problems that are pragmatic and generate impact
- Progress the maturity of channel digitisation and adoption relative to contextual needs of the environment / OpCo.
- Manage capability requirements and implementation roadmaps in building a best-in-class CVM Ecosystem
- Interface with IT/technology to ensure that CVM systems/platforms can technically support the CVM activities including campaigns, reporting, profiling, etc.
- Interface with all channel owners/managers to ensure that CVM activities are executed as planned through their channels
- Lead operational capability development and define the capability required to execute and manage the CVM programme.
- Guide the strategy for outbound and inbound customer segmentation and targeting, considering the customer contact strategy aligned to local regulation
- Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits
- Create and socialise best practice CVM programs and insights across the OpCo footprint to ensure that information is consumable, relevant and results in commercial impact
Collaboration / Coordination
- Collaborate with various stakeholders throughout the group to identify opportunities to monetise data, manage customer value and drive business solutions.
- Collaborate with other group functions across the business and OpCos to ensure value realisation from CVM programmes in support of solving business problems.
- Collaborate with Group Management Services/Group Technology and Opco leaders to add and / or modify suite of services/support provided and develop standard templates and reports
- Manage enterprise-wide programmes and initiatives across the group
QUALIFICATIONS
Education:
- Degree in Mathematics, Computer Science or Engineering, Statistics, economics or related commercial or science fields of study
- Post-graduate degree
- Master’s Degree an advantage
Experience:
- 5 - 8 years of relevant work experience in a global / multinational business environment (e.g., Banking, Telecommunications) (understanding of emerging markets advantageous)
- 3 - 5 years of experience in a supervisory / managerial role (advantageous)
- Experience in leading change / transformation (marketing) at an operational level (advantageous)
- Experience in leading innovation and continuous improvement through the implementation of best practices
- Experience in data-driven decisioning and marketing techniques
- Experience in working in fast-paced environments across multiple geographies and contexts.
- Excellent communication and presentation skills
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Key Job Responsibilities
- Ensure MTN SA and its 10 subsidiaries meet MTN Group Financial Reporting Deadlines
- Ensure MTN SA and its 10 subsidiaries Annual Financial Statement meet IFRS, JSE and MTN Group Financial Reporting Standards
- MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups by ensuring timeous, accurate and complete responses to all issues raised.
Governance
- Ensure compliance with regulatory requirements and standards in financial reporting and disclosures, such as JSE and ICASA filings
- Maintain comprehensive documentation of internal control procedures. This includes policies, procedures manuals, process flows, and control matrices.
- Collect evidence to support adherence to internal controls. This may include transaction records, approval logs, reconciliation reports, and system-generated audit trails.
- Implement monitoring mechanisms to track adherence to internal controls.
- Participate and provide inputs in operational meetings in order to solve problems and strengthen relationships,
- Set up and manage adhoc meetings
- Ensure coordination, communication and control between function and process owners.
Escalations
- Timely notification of escalations to the Manager;
- Timeous responses to queries raised by all stakeholders both internally and externally.
Operational
- Participate and provide inputs to project status meetings;
- Propose operational changes and provide associated user impact assessment.
Performance
- Ensure effective execution of day-to-day operations and resolve operational issues from all stakeholders both internally and externally;
- Improve productivity and quality through leading practice initiatives.
Strategic Meetings
- Provide input in strategic meetings when required
- Provide inputs to enterprise-wide transformation initiatives when required
- Provide inputs to and ensure adequate risk mitigation and controls
- Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
- Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
Board Responsibilities
- Assist with the preparation of packs (information only) for Board meetings for MTN SA and its Subsidiaries
- Assist with the Company Secretarial responsibilities in South Africa, as and when required for MTN SA and its Subsidiaries.
Other Responsibilities
- Attend board meetings for MTN SA Subsidiaries
- Attend to MTN SA and its Subsidiaries queries from MTN Group
Guidance and Support Management on Accounting Matters
- Contribute as a subject matter expert in the development, improvement, monitoring and maintenance of MTN SA and its subsidiaries accounting policies, procedures and templates on financial reporting
- Provide guidance to MTN SA and its subsidiaries on statutory accounting and reporting requirements with respect to the preparation of financial statements
- Provide technical advice to MTN SA and its Subsidiaries (for example, on product development and non-routine transactions, etc);
- Prepare the financial statements and ensure continuous improvement and compliance with International Financial Reporting Standards (IFRS) and related developments
- Liase with MTN SA Finance and MTN Group Technical with respect technical accounting papers/topics as a result of changes in IFRS and / or other relevant accounting changes
- Understand customer feedback and create innovative solutions for better service delivery
Preparation of Financial Statement and Reporting Pack
- Prepare monthly, quarterly, half year and annual financial reports pack, including income statements, balance sheets, Cash flow statements and the disclosures requirements
- Compile and drafting the annual and interim financial statements for MTN SA and its subsidiaries in accordance with generally accepted accounting principles (IFRS and GAAP) or other relevant standards
Month-end - Inter-company Reporting
- Verify that intercompany balances agree between parties;
- Discrepancies must identified and followed up in line with the month end schedule;
- Responsible for implementing the intercompany policy as well as the consolidations for MTN SA and its subsidiaries.
- Upon successful transfer of inter-company transactions to relevant system, the accounting period must be closed. If any discrepancies are identified these must be resolved prior to closing the period
- Follow up on inter-company reconciling items so that clean GL reconciliations are maintained within the agreed timeline.
- Intercompany transactions, including sales, purchases, and transfers of assets, must be accurately recorded and eliminated to prevent double counting and maintain the integrity of financial statements. Resolving intercompany balances and reconciling differences adds another layer of complexity to the reporting processes
- Maintain appropriate governance structures and processes relating to the group consolidation, including management of intercompany balances.
Month-end - Financial Reporting
- Submission and maintain financial records for MTN RSA a Subsidiaries into MTN Group Financial system
- Manage the consolidation of the monthly, quarterly and annual MTN RSA group financial results i.e., The MTN RSA consolidated pack
- Provide input on complex group transactions (i.e. the deconsolidation process of entities upon disposal).
- Perform reviews and reconciliations to ensure that the FCC system has consolidated appropriately.
- Provide support to operating entities on a monthly basis, to address any reporting challenges encountered;
- Provide support to the auditors during major reporting periods.
- Perform equity accounting for joint ventures within the MTN RSA companies.
- Prepare the Statement of Changes in Equity monthly and follow up with entities to ensure correct accounting treatment on transactions that affect equity.
- Prepare the IFRS 7 disclosures; inputs on queries).
- Provide inputs and extensive support on the migration between two consolidation systems.
- Provide support to the systems team in testing new developments.
- Provide support and assistance to a team of two and to MTN Group Consolidation
- Manage the consolidation of the monthly, quarterly and annual group financial results, budgets and forecasts
- Maintain processes and systems for reporting actual, financial information for MTN SA and its subsidiaries to Group Finance
- Perform a first level review of financial submissions from operations to identify anomalies
- Verify that the MTN RSA consolidation is prepared in compliance with IFRS and regulatory requirements.
- Obtain an understanding and process the accounting entries for corporate actions that impact the Group’s consolidated results.
- Submission of MTN SA and its subsidiaries of financial information packs
- Perform a first level review of financial submissions from operations to identify anomalies
- Obtain an understanding and process the impact of corporate actions on the MTN SA results.
- Support the larger finance community by providing financial information on request
- Upon successful transfer to relevant system, the accounting period must be closed. If any discrepancies are identified these must be resolved prior to closing the period
- Maintain appropriate governance processes relating to the MTN RSA group consolidation, including management consolidation journals
Supervisory / Leadership / Managerial Complexity:
- Directing and advising finance staff, including the CFO, regroup financial reporting policies, processes and reporting timelines
- Supporting, leading and directing team members
- Collaborate with other departments to ensure that financial reporting requirements and deliverables are met
- Interact with colleagues and executives and lead the implementation of changes in reporting to meet business needs
External/Internal audits
- Prepare for the external/Internal audit in line with the reporting policy;
- Provide external/internal auditors with all information required to perform audit procedures;
- Record and keep record of all audit differences identified during the audit.
- Liaise with external auditors on the audit of the multiple group consolidations
QUALIFICATIONS
Experience:
- 2-3 years relevant work experience in financial reporting operations;
- Experience in accounting for complex consolidations in a multinational environment,
- Completed (SAICA) articles.
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Key Performance Areas
Technical Implementation
- Implement the overall technological architecture of the product as designed by the senior tech lead.
- Apply agreed best practices, continuous improvement and automation.
- Support the technical design of the product/service/function
- Implementing solutions as per software engineering best practices
- Technology trends and technology solutions; Solution design methods, solution build methods and related processes; Develop cost-benefit models; Agile software delivery; Waterfall software delivery; Hybrid (Agile and Waterfall combined) software delivery
Collaboration
- Together with project teams assist in the implementation of the strategy.
- Highlight to senior leaders bottlenecks and production issues proactively and consult teams in order to improve technical solutions.
- Work in collaboration across various teams in order to embed Agile ways of working
Planning & Delivery
- Work strictly within timelines and deliverables to ensure efficiency in delivery.
- Articulate progress regularly to technical leads to ensure proper tracking of project and team deliverables
Stakeholders
- Interface with internal and external industry experts to anticipate customer needs and facilitate solutions development.
- Collaborate across functional teams within the Broader MTN SA team to enable the development of solutions necessary to drive the desired business outcomes for customers.
Governance and Risk Management
- Participate in the creation and implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
- Highlight any risks to senior technical leads to enable fast mitigation of these risks.
QUALIFICATIONS
Job Requirements
Education:
- Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study with equivalent experience
Experience:
- Minimum of 2-5 years’ experience in area of specialisation; with experience in supervising/managing others
- Junior to intermediate within the technical components of the domains/products.
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RESPONSIBILITIES
- Go-to-Market (GTM) Strategy Development and Alignment
- Formulate the position that the business wants to take in the market along with the competitive advantage that the business has
- Discuss, collaborate and gather inputs around the GTM strategy and campaigns with the Brand & Marketing as well as Commercial Operations teams
- Work closely with regional teams to understand and adapt GTM strategies and campaigns in line with localised needs
- Develop GTM strategies for all MTN SA products by ensuring the availability of the right product at the right price in the right place ensuring alignment with company and Brand & Marketing strategies
- Identify new opportunities based on customers buying trends and their response to marketing campaigns
- Drive GTM activities through continuous experimentation and optimization of strategies while predicting the future needs of the market
- Based on strategy, consistently provide direction, structure, business plans and support to the BUs. This includes identifying required resources, personnel and funding to achieve goals
- Track market trends and keep up to date on competitor activity in the Telco/Techco industries
Operational Delivery Management - GTM Campaign Implementation
- Co-ordinate operational management and implementation of GTM initiatives and campaigns
- Monitor implementation of GTM strategies across channels, functions and regions to ensure realisation of growth potential and tailoring the strategies to local needs
- Provide input into integrated marketing calendar
- Drive the activities related to campaign design, planning, campaign briefing and campaign execution internally and externally (through agencies)
- Gather campaign insights and oversee campaign measurement to provide recommendations & optimization
- Monitor the campaign management and GTM activities in the regions, enterprise, consumer, MFS, wholesale and online teams
- Communicate GTM strategy to BU heads and ensure delivery in the business units
- Work closely with regional teams to understand and adapt GTM strategies and campaigns in line with localised needs
Budget and Cost Control
- Drive the GTM budget planning and coordinate with stakeholders across the organisation
- Coordinate with the finance team to discuss the annual GTM budget
- Ensure the Efficient allocation and spend of the GTM budget – drive a positive ROI on marketing spend
- Manage and optimize the budget, Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximize cost/benefit ratios
- Ensure Vendor and IT costs are effectively managed
- Manage projects or initiative budgets in line with business objectives
Governance, Policies and Procedures
- Design policies that align with overall strategy and reflect the organisation's goals. Develop procedures, policies and work flows to instill clear governance and reporting adherence for GTM activities which take place within the BUs
- Implement efficient processes and standards within area of responsibility
- Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity
- Set up and participate in operational and tactical meetings, where required
- Responsible for a predictive risk view (financial) from an MTN perspective
Continuous Improvement
- Drive continuous improvement on all business development verticals
- Keep abreast of international best practice, technologies and industry trends. Keep up to date with new products and services and their impact on MTN SA
- Proactively research relevant best practice and processes, recommending translation of these in the strategic framework
- Review and encourage team idea generation
- Lead and/or play an active role in transformational and strategic projects impacting area of responsibility
People Leadership /Management
- Set integrated goals and objectives for the team within MTN in order to achieve a future-focused, future-fit high-performing organisation
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans
- Define the KPAs and KPIs that will be cascaded down to each area
- Manage Performance and identify training needs. Coach and guide subordinates
- Enable and model healthy employee relations and collaborative teamwork
- Manage diversity, develop, and embed an Employment Equity plan for the business area
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
QUALIFICATIONS
- Bachelors degree in Commerce, Marketing or related area
- Post Graduate qualification advantageous
Experience
- Minimum 8 years’ experience including:
- Minimum 3 years of Senior Management Experience
- Minimum 5 years managing staff
- Work across diverse cultures and geographies
- Experience in Telco industry
- In depth understanding of MTNs products and services
- Experience with GTM strategy development and execution
- Successful track record in Campaign management Experience with Good understanding of the media landscape
go to method of application »
RESPONSIBILITIES
Segment Management
- Drive the effective implementation of MTN SA’s post-paid segment value propositions focussing on post-paid promotions; GTM; customer experience design, ensuring maximum market penetration, growth, and profitability.
- Understand the relevant market and customer behavioural needs, trends and develop relevant post-paid promotions to meet those needs.
- Manage, monitor, and optimise the customer experience (internal and external) of the segment at all touch points.
Governance
- Ad-hoc, operational and tactical meeting
- Set up / participate in ad-hoc and operational meetings.
- Participate and provide input into tactical meetings.
- Report at process and functional level.
Escalations
- Manage and resolve escalations that have impact on critical path of service delivery.
- Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved.
- Manage and provide solutions to issues that require formal resolution.
Consumer Business Operational
- Set up and manage project status meetings.
- Review and identify key risks, issues, and dependencies and set mitigation actions.
- Propose any operational changes to management.
Consumer Business Tactical
- Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Senior Manager
- Provide input into the review of all promotions initiated,
- Provide the necessary briefs (pricing, brand, retail, CVM, training, terms, and conditions, etc) within the timelines stipulated per project.
- Review key risks, issues, and dependencies and set mitigation actions.
Performance
- Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
- Create and monitor plan for continuous improvement.
Reporting
- Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation.
- Report on an ad hoc basis on specific projects as and when necessary.
- Operational Delivery
General:
- Operationally execute the postpaid segment business plan, focusing on the post-paid customer promotions, aligned with the GTM model
- Ensure synergy across the functional areas through effective management of inter-functional relations and activities.
- Ensure that local business requirements for key post-paid Customer Value Management (CVM) are defined, including campaign management and measurement systems.
- Manage the implementation of marketing frameworks for post-paid segments and ensure it is increasing brand presence across the customers in this segment; and
- Manage the segment delivery of the monthly Deal Book – Y’ello Trader ensuring the brief is finalised and communicated within the timelines provided and content is accurately represented.
- Ensure that local post-paid customer contact rules comply within the MTN Group
Value Propositions:
- Work inter-functionally to define the MTN SA’s post-paid segment promotions (focused, insights based end-to-end) and collaborate within the function in bringing these value propositions to market.
- Development of promotional propositions using quantitative and qualitative customer insights; Review and provide input into the business cases for these CVPs.
Go To Market (GTM):
- Drive continuous improvement across the teams’ ability to leverage data to drive marketing strategy to deliver market and regionally focused experiences.
- Ensure periodic review and updates of MTN SA’s post-paid segment demographic and psychographic profile.
- Ensure alignment to GTM process, RACI and Governance implementation for MTN SA
- Ensure quality control and maintenance of GTM artefacts (e.g. document and toolkits)
- Implement the GTM workflow / management system within the sub-function.
- Propose market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s post-paid segment, which needs to be achieved in close collaboration with business intelligence.
- Provide input to the product development community for MTN SA and group.
- Ensure replication of products from the product development community in MTN SA.
QUALIFICATIONS
- Education / Business Degree Minimum of 3-year degree/diploma qualification
- Master’s advantageous
- Fluent in English
Work Experience
- Min 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
- Manager track record of 3 years or more, with at least 1 year in relevant sector/industry
- Experience in designing customer value propositions with a focus on promotions and driving the implementation of the GTM at an operational level is advantageous
- Experience in continuous improvement through the implementation of best practices
- Worked across diverse cultures and geographies advantageous
go to method of application »
JOB DESCRIPTION
Strategic Input
- Work with “Senior Fintech Technical” Lead/s, to identify key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.
Planning, Operational and Delivery
- Provide input into the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and Loans & Lending.
- Ensure these plans are aligned with business requirements and budgetary prioritisation.
- Ensure fintech system designs are developed in order to achieve these plans.
- Ensure planned fintech projects are delivered on time to meet operational requirements.
- Assisting with information to ensure the effective utilisation of fintech systems infrastructure, scalability and capabilities.
- Ensure fintech systems meet business requirements and are sufficient for growth in customer numbers and demand.
- Provide input into detailed fintech systems design ensuring impact on existing systems and processes is managed.
- Ensure knowledge transfer (including support document ) to operations team minimising escalations to development team.
- Capture of business requirements and their analysis.
- Monitor performance of deliverables, investigate performance and functionality issues, and ensure future designs are optimised to prevent issues found.
- Continually identify the following in respective area:
- Capacity Upgrades that are required due to Network Traffic;
- Software Upgrades required to ensure adherence to maintenance agreements;
- Aspects of a system that have not been performing optimally that require changes to architecture; and
- Hardware that is reaching end of life and requires replacement.
- In the Fintech space, “Planning” and “Operational” areas need to function as a cohesive unit. This means that ‘working’ relationships with Operational area units must include:
- Discussing status of new/current projects;
- Discussing system issues that may or may not require planning analysis;
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP/UAT- work and any roll-out activities;
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis;
- Perform ATPs with Operations and vendors; and
- Help test system functioning through the application of custom scripts
Governance
- Follow all corporate governance procedures.
- Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
- Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
- Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
- Create visibility of changes to core systems, data and products by informing the organisation of changes.
- Support assessment of Portfolio maturity on an annual basis.
- Influence and implement aspects of data security policies.
- Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.
- Manage vendor interaction through RFPs and verification of BOMs.
- Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals
Communication & Co-ordination
- Liaise with Marketing regarding product development with respect to fintech systems capabilities and requirements.
- Consolidate requirements for fintech systems and decide on clear development paths while managing what may be opposing views from different stakeholders.
- Build the understanding of existing and emerging fintech systems technologies and capabilities across the business.
- Provide MTN Group with subject matter expertise related to fintech systems.
Financial
- Vendor relations, and quarterly/monthly reporting:
- Be part of regular vendor meetings;
- Convey problem areas to vendors and request action plans;
- Ensuring that vendors supply quarterly reports on system health and utilisation and any other items as per contract; and
- Ensuring that assistance is provided to obtain maximum value for minimum cost from vendors.
- Budget Requirements
- Assist in tracking financial information such as:
- Breakdown of spend (tangible and intangible software, licenses and hardware);
- Project costs; and
- Requisition, PO and Invoice numbers.
- All funding must be capitalised within the targets set by MTN.
- Assistance with input on Yearly CAPEX Plans and tracking spend through the year
- Ensure that team members are working together to ensure that spend is kept track of.
- Must work with Line Management and Senior Fintech Technical Lead/s to:
- Tally up all spend and budget positions on a regular basis;
- Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year; and
- Ensure that capitalisation targets are achieved.
Project Management
- Develop and drive the execution of agreed projects.
- Drive the implementation, tracking, monitoring and compliance of Projects.
- Co-ordinate project reporting.
- Risk management.
Customer
- One of the primary objectives is to ensure the team delivers on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget. In addition, all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.
- Ensure that all systems (or set of systems) are properly documented for Operations by the Vendor/s; and that System/Project handovers are done to Operational areas. Partake in ATPs (Acceptance Test Procedures) together with vendors and assist with automation of any ATP procedures. In addition, ensure that all systems (or set of systems) are properly documented for Operations by the vendor and that they are handed over.
Core Planning Functions
- Ensure that the team works on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within IT.
- Ensure that the team defines, plans, architects and implements requirements with vendors and Operational areas.
- Ensure that System Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy.
- Ensure that Requirement Analysis and the supply of Functional Specifications to vendors happens for each project/initiative.
- Ensure that each System has up to date architecture documentation that is an accurate and true reflection of all systems.
- Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must always be maintained.
- Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
- Ensure that vendors (whether they do development or system configuration) are correctly driven, and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these.
- Ensure that any common business rules, metrics and measures set in IS are followed.
- Planning of a systems footprint, licensing and utilisation must take place for any special events or “special” events like Black Friday. This includes:
- Software Upgrades on platforms;
- Hardware replacements or forklifts;
- New hardware; and
- Licensing upgrades.
- The Fintech Technical Lead shall be able to work in a “agile” team or in a “waterfall” team to deliver projects and system objectives.
QUALIFICATIONS
Job Requirements
Education / Business Degree:
- 3 year Degree / Diploma from a tertiary institution.
- Honours/Masters Degree Advantageous.
- Fluent in English.
Work Experience:
- At least 3 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 1 years should be applicable experience at an internationally recognised operator or Fintech company.
- The Fintech Technical Lead must be widely read and know about many facets of Telecoms including open-source projects and Fintech technologies in general; touching on MoMo, Loans & Lending and Insuretech technologies and current “leading practice” for delivery in Telco industries.
- Minimum of 1 years’ experience in an area of specialisation; with experience in supervising others.
- Experience working in a medium organisation.
- Project management and business optimisation experience would be advantageous; including working in “Agile” and “Waterfall” teams.
- Exposure to managing external vendor/supplier relationships and service level agreements.
- The following experience is a must for this position
- A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system;
- Fintech Services (MoMo, Loans & Lending and Isuretech),
- Microservices; and
- Some solid background in programming (e.g. Node, React, Angular, Java, Python, C/C++, C#, VB.Net, Erlang etc) is mandatory.
go to method of application »
Key Performance Areas
Strategic Input
- Assist in Identifying key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.
Planning, Operational and Delivery
- Assist line management in the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and Loans & Lending.
- Ensure these plans are aligned with business requirements and budgetary prioritisation.
- Ensure fintech system designs are developed in order to achieve these plans.
- Ensure planned fintech systems are delivered on time to meet operational requirements.
- Ensure the effective utilisation of fintech systems infrastructure, scalability and capabilities.
- Ensure fintech systems meet business requirements and are sufficient for growth in customer numbers and demand.
- Oversee and approve detailed fintech systems design ensuring impact on existing systems and processes is managed.
- Ensure knowledge transfer (including support document ) to operations team minimising escalations to development team.
- Capture of business requirements and their analysis.
- Monitor performance of deliverables, investigate performance and functionality issues, and ensure future designs are optimised to prevent issues found.
- Facilitate transfer of MTN-SA developed technology to other African markets.
- Continually identify the following in respective area:
- Capacity Upgrades that are required due to Network Traffic;
- Software Upgrades required to ensure adherence to maintenance agreements;
- Aspects of a system that have not been performing optimally that require changes to architecture; and
- Hardware that is reaching end of life and requires replacement.
- In the Fintech space, “Planning” and “Operational” areas need to function as a cohesive unit. This means that ‘working’ relationships with Operational area units must include:
- Discussing status of new/current projects;
- Discussing system issues that may or may not require planning analysis;
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP/UAT- work and any roll-out activities;
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis;
- Perform ATPs with Operations and vendors; and
- Help test system functioning through the application of custom scripts
Governance
- Follow all corporate governance procedures.
- Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
- Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
- Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
- Create visibility of changes to core systems, data and products by informing the organisation of changes.
- Support assessment of Portfolio maturity on an annual basis.
- Influence and implement aspects of data security policies.
- Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.
- Influence and implement aspects of data security policies.
- Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.
- Manage vendor interaction through RFPs and verification of BOMs.
- Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals
Communication & Co-ordination
- Liaise with Marketing regarding product development with respect to fintech systems capabilities and requirements.
- Consolidate requirements for fintech systems and decide on clear development paths while managing what may be opposing views from different stakeholders.
- Build the understanding of existing and emerging fintech systems technologies and capabilities across the business.
- Provide MTN Group with subject matter expertise related to fintech systems.
Financial
- Vendor relations, and quarterly/monthly reporting:
- Meet with vendors regularly;
- Convey problem areas to vendors and request action plans;
- Ensuring that vendors supply quarterly reports on system health and utilisation and any other items as per contract; and
- Ensuring that assistance is provided to obtain maximum value for minimum cost from vendors.
- Budget Requirements
- Tracking financial information such as:
- Breakdown of spend (tangible and intangible software, licenses and hardware);
- Project costs; and
- Requisition, PO and Invoice numbers.
- All funding must be capitalised within the targets set by MTN.
- Assistance with Yearly CAPEX Plans and tracking spend through the year
- Ensure that team members are working together to ensure that spend is kept track of.
- Must work with Line Management to:
- Tally up all spend and budget positions on a regular basis;
- Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year; and
- Ensure that capitalisation targets are achieved.
- Assistance with contract negotiations and driving to conclusion
- Update a central location with information on what the Vendor supplies;
- Update a central location with any particular contract issues that need to be addressed at renewal stage (or with T&C changes and new contracts);
- Drive any internal commercial or procurement area to conclude negotiations between the vendor and legal teams and be available for consulting where required; and
- Ensure “correct” pricing is in place and that MTN IP is protected.
Project Management
- Develop and drive the execution of agreed projects.
- Drive the implementation, tracking, monitoring and compliance of Projects.
- Co-ordinate project reporting.
- Risk management.
Supervisor / Leadership / Managerial Complexity
- Ensure that Customer and project issues are identified timeously, documented, resolved and communicated.
- Knowledge sharing with other team members
- Knowledge sharing is key to the success of the Fintech team and helps with the growth of all individuals and must take place at all times.
- Knowledge hoarding of any kind is discouraged, and one must strive to openly share knowledge in a centralised and easily accessible fashion.
- One must constantly engage fellow team members in whiteboard sessions (not only in the confines of a project but to hand over any interesting knowledge that has been gained).
- Ensure Central Storage of Knowledge with easy methods to access and update.
- Collate budgetary input in an area thereby assisting Line Management to track requirements and spend on systems.
- Assist with negotiation of domain related contractual agreements with Vendors.
- Driving the capture and updating of Project Info and Priorities.
Key Customer Relationship Management:
- The Business always needs help to understand system capabilities and how these can help drive their various initiatives and product Road-maps.
- One needs to freely offer up this type of knowledge day to day interactions with Business.
- This must be done by ensuring that Business is part of Sprint Planning/Review sessions, or weekly/regular meetings.
- Knowledge Mentoring:
- Work with fellow team members to logically structure a knowledge base.
- Commit to being multifaceted in one’s skill set and continually demonstrate the usefulness thereof.
- Demonstrate a passion around the planning function and always innovate.
- Encourage knowledge sharing and set-up sharing sessions.
- Actively pass on knowledge that has been gained.
- Must motivate others and strive for a deep understanding Portal and Digital Services platforms and pass on knowledge.
- Build professionalism, loyalty and commitment to the organisation.
- Communicate actively and effectively.
- Maintain good Employee relations and enhance collaborative teamwork
- Develop strong relationships with all Service Delivery Team members, Internal MTN Clients, external partners, and Vendors.
Customer
- One of the primary objectives is to ensure the team delivers on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget. In addition, all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.
- Ensure that all systems (or set of systems) are properly documented for Operations by the Vendor/s; and that System/Project handovers are done to Operational areas. Partake in ATPs (Acceptance Test Procedures) together with vendors and assist with automation of any ATP procedures. In addition, ensure that all systems (or set of systems) are properly documented for Operations by the vendor and that they are handed over.
Core Planning Functions
- Ensure that the team works on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within IT.
Strategic Input
- Assist in Identifying key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.
Planning, Operational and Delivery
- Assist line management in the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and Loans & Lending.
- Ensure these plans are aligned with business requirements and budgetary prioritisation.
- Ensure fintech system designs are developed in order to achieve these plans.
- Ensure planned fintech systems are delivered on time to meet operational requirements.
- Ensure the effective utilisation of fintech systems infrastructure, scalability and capabilities.
- Ensure fintech systems meet business requirements and are sufficient for growth in customer numbers and demand.
- Oversee and approve detailed fintech systems design ensuring impact on existing systems and processes is managed.
- Ensure knowledge transfer (including support document ) to operations team minimising escalations to development team.
- Capture of business requirements and their analysis.
- Monitor performance of deliverables, investigate performance and functionality issues, and ensure future designs are optimised to prevent issues found.
- Facilitate transfer of MTN-SA developed technology to other African markets.
- Continually identify the following in respective area:
- Capacity Upgrades that are required due to Network Traffic;
- Software Upgrades required to ensure adherence to maintenance agreements;
- Aspects of a system that have not been performing optimally that require changes to architecture; and
- Hardware that is reaching end of life and requires replacement.
- In the Fintech space, “Planning” and “Operational” areas need to function as a cohesive unit. This means that ‘working’ relationships with Operational area units must include:
- Discussing status of new/current projects;
- Discussing system issues that may or may not require planning analysis;
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP/UAT- work and any roll-out activities;
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis;
- Perform ATPs with Operations and vendors; and
- Help test system functioning through the application of custom scripts
Governance
- Follow all corporate governance procedures.
- Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
- Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
- Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
- Create visibility of changes to core systems, data and products by informing the organisation of changes.
- Support assessment of Portfolio maturity on an annual basis.
- Manage vendor interaction through RFPs and verification of BOMs.
- Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals
Communication & Co-ordination
- Liaise with Marketing regarding product development with respect to fintech systems capabilities and requirements.
- Consolidate requirements for fintech systems and decide on clear development paths while managing what may be opposing views from different stakeholders.
- Build the understanding of existing and emerging fintech systems technologies and capabilities across the business.
- Provide MTN Group with subject matter expertise related to fintech systems.
Financial
- Vendor relations, and quarterly/monthly reporting:
- Meet with vendors regularly;
- Convey problem areas to vendors and request action plans;
- Ensuring that vendors supply quarterly reports on system health and utilisation and any other items as per contract; and
- Ensuring that assistance is provided to obtain maximum value for minimum cost from vendors.
- Budget Requirements
- Tracking financial information such as:
- Breakdown of spend (tangible and intangible software, licenses and hardware);
- Project costs; and
- Requisition, PO and Invoice numbers.
- All funding must be capitalised within the targets set by MTN.
Assistance with Yearly CAPEX Plans and tracking spend through the year
- Ensure that team members are working together to ensure that spend is kept track of.
- Must work with Line Management to:
- Tally up all spend and budget positions on a regular basis;
- Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year; and
- Ensure that capitalisation targets are achieved.
Assistance with contract negotiations and driving to conclusion
- Update a central location with information on what the Vendor supplies;
- Update a central location with any particular contract issues that need to be addressed at renewal stage (or with T&C changes and new contracts);
- Drive any internal commercial or procurement area to conclude negotiations between the vendor and legal teams and be available for consulting where required; and
- Ensure “correct” pricing is in place and that MTN IP is protected.
Project Management
- Develop and drive the execution of agreed projects.
- Drive the implementation, tracking, monitoring and compliance of Projects.
- Co-ordinate project reporting.
- Risk management.
Supervisor / Leadership / Managerial Complexity
- Ensure that Customer and project issues are identified timeously, documented, resolved and communicated.
- Knowledge sharing with other team members
- Knowledge sharing is key to the success of the Fintech team and helps with the growth of all individuals and must take place at all times.
- Knowledge hoarding of any kind is discouraged, and one must strive to openly share knowledge in a centralised and easily accessible fashion.
- One must constantly engage fellow team members in whiteboard sessions (not only in the confines of a project but to hand over any interesting knowledge that has been gained).
- Ensure Central Storage of Knowledge with easy methods to access and update.
- Collate budgetary input in an area thereby assisting Line Management to track requirements and spend on systems.
- Assist with negotiation of domain related contractual agreements with Vendors.
- Driving the capture and updating of Project Info and Priorities.
- Key Customer Relationship Management:
- The Business always needs help to understand system capabilities and how these can help drive their various initiatives and product Road-maps.
- One needs to freely offer up this type of knowledge day to day interactions with Business.
- This must be done by ensuring that Business is part of Sprint Planning/Review sessions, or weekly/regular meetings.
- Knowledge Mentoring:
- Work with fellow team members to logically structure a knowledge base.
- Commit to being multifaceted in one’s skill set and continually demonstrate the usefulness thereof.
- Demonstrate a passion around the planning function and always innovate.
- Encourage knowledge sharing and set-up sharing sessions.
- Actively pass on knowledge that has been gained.
- Must motivate others and strive for a deep understanding Portal and Digital Services platforms and pass on knowledge.
- Build professionalism, loyalty and commitment to the organisation.
- Communicate actively and effectively.
- Maintain good Employee relations and enhance collaborative teamwork
- Develop strong relationships with all Service Delivery Team members, Internal MTN Clients, external partners, and Vendors.
Customer
- One of the primary objectives is to ensure the team delivers on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget. In addition, all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.
- Ensure that all systems (or set of systems) are properly documented for Operations by the Vendor/s; and that System/Project handovers are done to Operational areas. Partake in ATPs (Acceptance Test Procedures) together with vendors and assist with automation of any ATP procedures. In addition, ensure that all systems (or set of systems) are properly documented for Operations by the vendor and that they are handed over.
Core Planning Functions
- Ensure that the team works on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within IT.
- Ensure that the team defines, plans, architects and implements requirements with vendors and Operational areas.
- Ensure that System Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy.
- Ensure that Requirement Analysis and the supply of Functional Specifications to vendors happens for each project/initiative.
- Ensure that each System has up to date architecture documentation that is an accurate and true reflection of all systems.
- Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must always be maintained.
- Negotiate and conclude contractual agreements with vendors.
- Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
- Ensure that vendors (whether they do development or system configuration) are correctly driven, and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these.
- Ensure that any common business rules, metrics and measures set in IS are followed.
- Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s fintech systems.
- Planning of a systems footprint, licensing and utilisation must take place for any special events or “special” events like Black Friday. This includes:
- Software Upgrades on platforms;
- Hardware replacements or forklifts;
- New hardware; and
- Licensing upgrades.
- The Senior Fintech Technical Lead shall be able to work in a “agile” team or in a “waterfall” team to deliver projects and system objectives.
Skill Tracking and Self Learning
- The Senior Fintech Technical Lead shall demonstrate an effort to develop their own skills which helps their career by:
- Making sure that they are going on as many courses a year and are reviewing their development with Line Management; and
- That they are making use of any online training that the Company offers.
- Demonstrating “self-motivation” by getting "on the job" skills which don't always require course work.
- The senior Senior Fintech Technical Lead shall keep track of:
- Courses that have been completed;
- Development areas that need focus;
- Skills which have been “self-taught”; and
- Extra studies required based on professional bodies.
QUALIFICATIONS
Job Requirements
Education / Business Degree:
- 3 year Degree / Diploma from a tertiary institution.
- Honours/Masters Degree Advantageous
Work Experience:
- At least 5 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 3 years should be applicable experience at an internationally recognised operator or Fintech company.
- The Senior Fintech Technical Lead must be widely read and know about many facets of Telecoms including open-source projects and Fintech technologies in general; touching on MoMo, Loans & Lending and Insuretech technologies and current “leading practice” for delivery in Telco industries.
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others.
- Experience working in a medium organisation.
- Project management and business optimisation experience would be advantageous; including working in “Agile” and “Waterfall” teams.
- Exposure to managing external vendor/supplier relationships and service level agreements.
- The following experience is a must for this position
- A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system;
- Fintech Services (MoMo, Loans & Lending and Isuretech),
- Microservices; and
- Some solid background in programming (e.g. Node, React, Angular, Java, Python, C/C++, C#, VB.Net, Erlang etc) is mandatory.
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Key Performance Areas:
Strategic Input
- Assist in developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
- Support the strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
- Assist with developing the CVM Technology roadmap in accordance to MTN’s broader strategic Ambitions.
- Ensure the enablement of a self-service and automation philosophy
- Assist in aligning planning against the strategic intent of the company with agreed business outcomes within the portfolio, adhering to MTN’s IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
- Assist in developing and implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.
- Assist to implement the strategy to adopt key new technologies to enable best in class real time contextual marketing.
Customer
- Understand Business needs and develop/fine-tune systems accordingly
- Educate business on CVM capabilities that is available for commercialisation
- Give input to the relevant business units into the key drivers for budget and forecast purposes
- Ensure that CVM Technology engages with business stakeholders on a regular basis on underutilized capabilities of systems, reports and future CVM ecosystem.
Governance
- Follow all MTN’s Enterprise governance procedures.
- Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
- Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery.
- Support Revenue Assurance functions to understand and resolve any revenue issues or leakage.
- Create visibility of changes to core systems, data and products by informing the organisation of changes.
- Support assessment of Portfolio maturity on an annual basis.
- Influence and implement MTN’s security policies.
- Support the creation of critical Policies, Processes or Procedure such that Business risk is managed in accordance to MTN’s policy standards.
Tactical Planning and Operations
- Provide system consultation for all CVM applications related projects aligned to MTN’s enterprise architecture principles.
- Design and deliver IS solutions that meet business and IT functional and non functional requirements.
- Ensure the existence of test environments to assist with requirements definitions.
- Ensure delivery of (authorised) projects according to the PMO prioritisation.
- Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
- Ensure that vendors (whether they do development or system configuration) adhere to the change management policies and MTN’s governance polices, following industry standards, proper documentation to ensure MTN maintains its IP.
- Ensure that adherence to MTN’s architectural standards, system performance metrics and measures.
- Engage with other MTN cross organisational teams to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
- Assist in the evaluation of new technologies and products to determine feasibility.
- Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
- Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
Internal Processes
- Ensure up to date Policies, Processes or Procedures are in place to manage IT risk and manage the relevant ISO certifications through compliance.
- Provide overall direction of architecture for integrations between applications and platforms.
- Ensure Delivery of CVM Transfomration Project and Business as Usual Projects through continual identification of:
- Architectural artifacts aligned to MTN Enterprise SOA Architecture, SOA Governance and/ or API management
- Oversee Aspects of a system that have not been performing optimally that require changes to architecture
- Any PoC required to demonstrate some item of functionality to Business
- Documenr CVM BAU architecture artefacts that are aligned to MTN architectural standards
- Document CVM Strategic project architectural artefacts
- Conduct internal and external architecture reviews with the broader IT and Architecture functions
Financial
- Assist in tracking the budget for CVM Technology
- Provide input to Capital Expenditure (CAPEX) Plans for CVM Technology
- Provide input to compile and manage CAPEX budget and assist OPEX related budgets relating to functional activities
- Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS
- Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
- Support CAPEX submissions to ensure that funds are secured.
- Support the creation of the business case for initiatives and projects in functional areas
- Assist in tracking infrastructure budgets related to the support of business area platforms, processes and initiatives
- Assist in ensuring contract information is updated centrally and drive with the IS Commercial team
- Adhere to a non-inflationary or escalating contract pricing mod
Core planning functions
- Develop and implement solutions to provide detailed design of systems, focusing on applications and services architecture
- Identify and document impacted systems based on business requirements as documented in the Requirement Design Specification (RDS)
- Assist CVM project teams to define, plan, architect and implement requirements with vendors and Operational areas
- Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with at least 95% level of accuracy.
- Ensure that Living System Snapshot, Roadmap and Project Architectural History Documentation is updated quarterly
Document High Level Design specifying:
- An understanding of the impacted systems
- Architecture design in accordance to MTN governance policy
- Understand the business and product objectives of the project
- Provide an understanding of the environmental and business constraints in achieving a solution to the requirements
- Review of functional Requirements Specification for each impact system of the project
- Encourage and provide an environment for Innovation and Proof of Concept work where system functionality can be demonstrated to business. This should be done using the multi-skilling of team members where one often needs to write scripts and/or small ad-hoc applications in order to perform such a demonstrations quickly and therefore at the lowest cost
- Ensure that the team always have System Reporting and E2E testing strategy in place and the team should adhere to it.
- In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible
QUALIFICATIONS
Job Requirements Education:
- University Degree in Information Systems or Engineering (BSc IT, Bcom IT) or Computer Science Degree
- TOGAF or similar accreditation
Experience:
- At least 5 years experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space should be applicable experience as a Solution Architect at an internationally recognised operator.
- Experience in designing solutions for inbound, outbound and real time contextual campaigns in the Telco environment
- Minimum of 5 Years of experience on Campaign Management Systems, Loyalty Management, Integration, Architecture and Data related projects.
- Minimum of 5 years experience in CVM (Customer Value Management) Technology enablement
- Good understanding of design patterns and SOA reference architectures
- Demonstrates thorough understanding of SOA Architecture, SOA Governance and/ or API management.
- Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics, USSD, SMSC, APP is preferred
- Familiarity with data architecture/schema, including relational data models and sql syntax, documentation of data models, and data flows.
- Project management and business optimisation experience would be advantageous; including working in “Agile” and “Waterfall” teams.
- Exposure to managing external vendor/supplier relationships and service level agreements.
- Experience in the process of reviewing and aqcuiring Technology platforms through POC, RFI, RFP and vendor selection.
- Demonstrate the ability to effectively establish and maintain strategic working relationship with peers and constitutes at all levels of the organization.
- Background in programming (e.g. Node, React, Angular, Java, Python, C/C++, C#, VB.Net, Erlang etc) is preferred
- Cloud implementation of CVM and Loyalty
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RESPONSIBILITIES
Budget Management
- Forecast, plan, developand review OPEX and CAPEX budgets within agreed parameters.
- Manage and optimise the budget, ensuringall expenditure is in line with the agreed budgets
Operational effectiveness
- Provide a broad frameworkto ensure resourcesare obtained, used and coordinated in a way that allowsthe company to achieve its mission.
- Provide legal advice and guidance on regulations, legislation or public policies that will impacton MTN and its business.
- Lobby key stakeholders influential in shapingand changing publicpolicy and draft regulations/legislation within the framework of MTN stakeholder engagement policy.
- Negotiate with other network operatorsin relation to interconnection, facilities sharing and othernon-competitive public policy issues.
- Draft, vet and submit MTN submissions on draft regulations, legislation, public policiesand ministerial directives.
- Influence and manageregulatory entities to ensure that MTN remains top of mind on these regulatory entities
- Manage and monitormobile telecoms market opportunities through insights from competitor and industryanalysis.
- Provide regulatory and compliance relatedinput into the development of operational plans and strategies of other businessunits.
- Provide inputinto and sign off of BRS and URS documentation from regulatory, legal and economicperspective.
- Assist MTN mergers and acquisitions initiatives with regulatory input such as due diligence and assessment.
- Oversee the management and review of advice to the business on technical regulatory compliance issues such as Radio Frequency Spectrum; Radio Frequency Migration Plans; IMT Roadmap; World Radio Conference; Numbering Plans, Mobile Number Portability (MNP), amongst others.
- Provide strategicAdvice (Interconnection, Facilities Leasing, Essential Facilities and Relevant Markets)as appropriate, including:
- Advice on short and long term interconnect strategy and coordinating with Other BU’s to facilitate interconnection strategy
- Provide input into interconnect working groups relating to interconnection frameworks
- Manage regulatory threatsto MTN business and protectMTN against regulations that erode sustainability of the business in the medium and long term
- Assist in resolving interconnect issues with Mobile Network Operators (MNOs), including litigation and negotiations
- Develop strategic capacity to advise on new international interconnection trends
- Manage litigation on any telecomsregulatory issues, including ICASA, the Competition Commission, resolving litigation throughsettlement negotiations.
- Prepare and submit Board Submission and Management Reports on strategic regulatory issues
- Draft, vet correspondence on behalf of MTN to ICASA, Competition Commission; DCDT, Parliament and any otherregulatory body, and present in any public hearings.
- Attend any other meetingsas may be required with Government Departments, Regulatory bodies, Parliamentary Portfolio Committees.
- Manage relationship and represent MTN in industry Associations such as Association of Comms and Technology (ACT); South African Communications Forum (SACF); Digital Council Africa (DCA) or any other Association which MTN may be a member.
- Give strategic input to those associations to the benefit of MTN
Customer relationships
- Develop cross-functional relationships within the industry and key stakeholders.
- Align service delivery to changing market segments and Mancos
- Understand customerneeds and developand fine-tune systemsaccordingly.
- Adopt a proactive approachto prevent problemsfrom arising in the future.
- Initiate changeto continually improveall aspects of service delivery, driving continuous improvement as an important element of service delivery
Project Management
- Develop and drive the executionof agreed projects
- Drive the implementation, tracking, monitoring and compliance of Projects
- Contract management in line with Procurement Policies
- Co-ordinate projectreporting
- Ensure effectiveimplementation of the integrated projectmanagement model
- Risk management
Business Analysis
- Perform BusinessAnalysis MTN SA Business Analysisin line with the methodology and guidelines
- Identify ways to fine tune policies, processes and systemsin line with changing work practices
- Determine, document,and review requirements for projects withinthe scope of the value stream or impacting processes and systems
- Design, analyseand document workflowand make appropriate recommendations that will positively impactoperational effectiveness
- Identify BusinessImprovement and Optimisation opportunities that will result in improvement of process performance
- Ensure that benchmarking is conducted with other companies and organizations within and outsidethe industry.
- Construct businesscases for initiations proposed by the business. Researchand consider best practice, local conditions, trends,as well as competitor analysis activity
- Identify and implement innovative ways to use minimumresources to achievemaximum outputs
QUALIFICATIONS
Education:
- 4 year tertiaryqualification in Law/LLB(Commercial / Business)or related MBA / MastersAdvantageous
Experience:
- Admitted attorney with experience working in a law firm
- Senior management track record of 10 yearsor more; with at least 5 yearsin relevant sector/industry as per relevant role
- Experience working in a global/multinational enterprise (understanding emerging marketsadvantageous)
- Worked across diversecultures and geographies
- ICT Technology, Mobile Network Operator (MNO) / ICT regulatory experience
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Key Tasks
- Analyze business requirements/user stories to determine viable options for solution design and ensure implementation addresses key issues, business strategic objectives and end to end solution design.
- Define and communicate business and solution architecture requirements to inform business cases in line with requirements.
- Design technical solutions that support the value chain and align to the overall enterprise architecture.
- Ensure that the business requirements are reflected in the design and that the appropriate business and technical services are reflected in the overall architecture.
- Collaborate with business stakeholders and business analysts to understand and meet business requirements.
- Drive the implementation and governance of standards for the design, implementation and functioning of various solutions across the business.
- Manage the overall design, implementation and functioning of solutions in line with business requirements.
- Effectively prioritise projects and solutions based on the business's strategic priorities and manage stakeholder expectations accordingly.
- Coordinate various teams to ensure holistic and integrated solution design and delivery in line with business requirements.
- Operate across the technical levels within the enterprise architecture as well as the value chain in order to develop holistic and integrate solutions.
- Contribute to the analysis and development through facilitating and engaging in collaborative analysis sessions, ensuring integration through all affected systems.
- Collaborate with various teams to conduct Solution Architect reviews for a broad set of projects in order to meet business requirements.
- Review and provide input into functional and non-functional requirements in line with the overall architecture.
- Provide requirements to Enterprise Architects that drives the strategic direction for business application, information and technology architecture.
- Partner with the relevant Architects for specific sub-domains in support of solution definition and development to ensure the creation of integrated and fit for purpose solutions.
- Maintain and adhere to envisioned architecture standards, solution integrity and best practice solutions.
QUALIFICATIONS
Job Requirements (Education, Experience and Competencies)
- Bachelor's degree in computer science, information-technology, engineering with 2-5 years of experience as a senior solution architect
- Experience working in a Telecoms, Retail, Video, Content, Gaming & Fintech industries
- Cloud Certification (Azure, AWS or GCP). Cloud Solution Architect Advantageous
- Exposure to multiple, diverse technologies, platforms and processing environments
- Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
- Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt
- Experience developing architecture blueprints, solution designs, strategies and roadmaps
- Experience delivering presentations to senior-management and technical audiences
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The Manager - Terrestrial Solutions will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the MD and Bayobab Group CTIO.
- Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
- Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
Staff Leadership and Management
- Source, induct and manage talent in accordance with legislative guidelines.
- Continually develop a culture of strong collaboration and effective team working.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan in order to build and develop skills within the team.
- Performance manages resources in accordance with HR policy and legislation where necessary.
- Actively participate in leadership team and develop skills of own team.
- Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance
- Strategic Meetings
- Participate and provide input in strategic meetings.
- Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
- Provide inputs to and ensure adequate risk mitigation and controls in the function.
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
- Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.
- Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Technology teams.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Function Tactical
- Review and finalise objectives, targets and budgets for the function, under oversight of MD.
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
- Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.
- Performance
- Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
- SLA approval and exception performance review.
Budgets
- Manage function’s budgets in line with business objectives, under oversight of MD.
- Ensure that the cost of operations is managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD.
Operational Delivery
Functional Leadership:
- As the functional leader of the Technology & Network vertical, the role is accountable to:
- Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
- Lead and deploy an integrated solution development and problem-solving philosophy across the function.
- Serve on the executive committee to align technology goals to other departmental and organizational objectives.
Delivery Leadership:
- As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
- Manage the Technology Infrastructure, Lead the Optical solutions and engagement for International optical Leased Lines, National optical Transit, Backhaul, National & Metro Leased Line, FTTX.
- Manage Fibre assets & capex.
- Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
- Accountable for the Optical architectural and responsible to the develop of the Fibre Network and supporting Infrastructure environment.
- Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery.
- Assist Group Technology team in deploying optical Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
- Oversee Technology & Network work packages including Fibre network design, underground conduit design, and Fibre splicing design.
- Oversee Fibre infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
- Accountable for network resilience and redundancy plans for the network.
- Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
- Oversee & manage Network Planning & Capacity, Network operations and Infrastructure roll out.
- Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider.
- Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
- Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
- Develop, track, and maintain network availability and quality metrics for all routes.
- Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
- Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.
QUALIFICATIONS
Job Requirements
(Education, Experience and Competencies)
Education:
- Minimum B.Tech/B.Eng./B.Sc. or similar
- Master’s degree in technology/engineering is advantageous
Experience:
- 5+ years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/industry with good knowledge in planning & designing, implementing, and operating Fibre (Access/Metro/NLD) Networks.
- Experience working in a service-based business delivering both passive and active end products will be advantageous.
- Experience in optical support systems and tools specifically for passive and active fibre-based infrastructure will be useful.
- Good knowledge of vendor landscape and solutions including BOQ and BOM for technology infrastructure.
- Proven track record in leading and delivering successful network rollout projects.
- Experience working in a global/multinational enterprise with a good understanding of emerging markets.
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Data Engineering
- Define and implement data marts based on system requirements and business requirements
- Perform ad-hoc analyses of data from organization database technologies, write SQL scripts, procedures, packages, functions, and views.
- Work with the team in the designing of databases and data models to ensure interoperability.
- Enable and drive data migrations across different data lake platforms and different servers, for example Oracle and Big data.
- Troubleshoot data issues within the business systems and across the business source systems and provide guidance and/or presents solutions to these issues.
- Review the impact that possible code changes may have on system performance.
- Design and develop programs to deliver project requirements or enhancements to existing programs.
- Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
- Asist the testing team to develop test plans to verify logic of new or modified programs.
- Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
- Provide input on the improvement system maintenance, performance and support initiatives.
- Mentor junior staff to ensure get opportunities to apply the developer skills that they have learnt.
- Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
- Knowledge Sharing through forum presentations and internal training
- Participate in sprint meetings and be willing to adopt agile.
Customer
- Understand the business intelligence requirements of the assigned business unit
- Collate all inputs necessary to support Business requirements
- Collect, monitoring and analyse large volumes of fast-changing data to support operational processes
- Partner with the business and ensure in-depth understanding of key drivers in order to drive quality data analytics
- Ensure that EIS (recruiting department) and data quality initiatives are implemented in the relevant business units
- Educate the business on BI, champion and drive BI self service
- Arrange regular sessions with customers to inform, educate and facilitate feedback
- Be the single point of contact for Business intelligence for the assigned business unit, ensuring liaison between business, enterprise information and BI centre of excellence
- Adopt a proactive approach to prevent problems from arising in the future
- Build and maintain solid relationships with business unit stakeholders
Quality Management
- Work consistently according to standard operating procedures
- Understand and communicate the consequences of not maintaining data quality
- Identify areas where the quality of reporting and analytics may be improved
- Analyse situations and take necessary action to ensure quality is maintained
- Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality
- Monitor daily trends to ensure data quality is sufficient to ensure accurate reporting and analytics.
Advanced Analytics and Data Science:
- Good understanding of all machine learning fundamentals
- Enjoy coding in one of or all of SAS or Python
- Work with both SQL and NoSQL databases
- Work with Big-data stores such as Hadoop via Hive, Spark etc.
- Implement deep-learning algorithms to solve real business problems
- A data storyteller, you are happy communicating your findings via dashboarding (Tableau, Power BI) or through presentation (Excel, PowerPoint)
- Strong written and verbal communication skills
Analytics and Reporting
- Analyse functional requirements and translate them into task specifications for the development process.
- Design and develop programs using to deliver project requirements or enhancements to existing programs.
- Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
- Support project teams using the required data analysis skills and analytics technologies
- Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
- Provide support in identifying, evaluating and deploying solutions that meet business requirements.
- Assist the testing team to develop test plans to verify logic of new or modified programs.
- Knowledge Sharing through forum presentations and internal training.
- Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
- Follow Agile methodology and participate in SCRUM meetings.
Strategic Input
- Continuously review and improve processes in order to optimize outputs.
- Continuously assess risk and implement mechanisms and processes to overcome these risks.
- Drive the development of goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
- Assist in the enablement of a self-service philosophy
- Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards
Tactical Planning and Operations
- Devise, share, and execute annual EIS plans
- Work closely with EIS Solution Architects to ensure solutions are aligned to Infrastructure Architecture.
- Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the business intelligence function.
- Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
- Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
- Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
- Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability
- Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
- Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation
Financial
- Work closely with Infrastructure Architecture to ensure that licensing is optimally consolidated.
- Provide input to CAPEX Plans for the area
- Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities
- Support the creation of the business case for initiatives and projects in functional areas
QUALIFICATIONS
Job Requirements
Education (Essential):
- 3+ year Degree / Diploma in Computer Science, Engineering, Mathematics, Statistics or related quantitative field
- 4+ year, MSc or PhD degree in Computer Science, Engineering, Mathematics, Statistics or related quantitative field (advantage)
Experience:
- At least 5+ years programming and analytics experience in the BI environment
- At least 2 years of leadership experience
- Good understanding of all aspects of BI and Information Management processes.
- Experience in a telecommunications environment highly preferred
- Project management and business optimisation experience would be advantageous
- Exposure to managing external vendor/supplier relationships and service level agreements
- Track record of self-development and improvement
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Key Performance Areas:
Strategic Input
- Assist in developing goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
- Assist in the enablement of a self-service philosophy.
- Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards.
Tactical Planning and Operations
- Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the Data Engineering function.
- Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly.
- Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
- Utilise technology to optimise the data dissemination.
- Support and proactively drive system optimisation research.
- Influence and manage SLAs with Infrastructure support to ensure high levels of availability and limit redundancy.
- Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
- Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
- Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
- Ensure SLAs are in place for timely production data and dashboard update delivery with business and other data users.
- Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
- Ensure delivery of (authorised) projects according to the prioritised project list.
- Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems.
- Define and establish management systems, processes, policies, and procedures for effective team functioning.
- Ensure the team performs the necessary analysis, design, modelling, and documentation tasks necessary to pass MTN IS governance forums.
- Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN.
- Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes.
- Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability.
- Continuously review, improve, and integrate processes, to optimize outputs and overcome fragmentation.
- Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN.
- Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
- Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.
- Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with EIS objectives.
- Identify, interpret, and guide future development by using the appropriate technology to provide solutions using the available technologies.
Financial
- Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities.
- Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
- Support CAPEX submissions to ensure that funds are secured.
- Support the creation of the business case for initiatives and projects in functional areas.
- Assist in ensuring contract information is updated centrally and drive with the IS Commercial team.
- Continually drive efficiencies.
- Track and document all System licensing making sure that MTN is not paying for licensing that is not used.
Customer
- Understand customer needs and develop/fine-tune systems accordingly.
- Educate business on data and information that is available for consumption through knowledge share and other practises.
- Give input to the relevant business units into the key drivers for budget and forecast purposes.
- Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports, and future BI landscape.
Internal Processes
- Standby: The engineer will be expected to go on standby on a rotational basis
- Ensure Delivery of Internal Business as Usual Projects through continual identification of
- Capacity Upgrades
- Software Upgrades required to ensure adherence to maintenance agreements.
- Aspects of a system that have not been performing optimally that require changes to architecture.
- Hardware that is reaching end of life and requires replacement.
- Any PoC required to demonstrate some item of functionality to Business.
- Fault Management and Performance Monitoring
- Make sure that team members work together with Operational areas (full system co-ownership)
- Planning and Operational areas need to function as a cohesive unit.
- Working relationships with Operational area must include:
- Discussing system issues that may or may not require planning analysis.
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities.
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day-to-day basis.
- Perform ATPs with Operations and vendors.
- Help test system functioning through the application of custom scripts.
- Backup and DR Planning
- Ensure security vulnerability reports are in place and being checked and monitored.
- Ensure we have a backup schedule for all servers and applications.
- Ensure we have DR test plan for all applications, and we execute on DR plan.
- Ensure we have access reviews and access audits for all applications in line with MTN Security Policies
- Make sure that common area for capturing and updating of Project Info exist and are used and ensure that all documentation, scripts, and project information in stored in a central fashion and is easily accessible to the team and that methods for applying versions are logical and consistently followed.
- Ensure that the team defines, plans, architects, and implements requirements with vendors and Operational area/ Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a system functioning with least 95% level of accuracy.
- Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing.
- Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation.
- In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible.
QUALIFICATIONS
Job Requirements
Education:
- 3-year Degree in Technology Systems (Telecommunication Management / Information Technology, Computer Science) or related
- Azure Cloud Certification will be an advantage.
Experience:
- At least 3 to 5 years in a multi-disciplinary IT environment, including, but not limited to, data engineering, application architecture, application management, application design and development, middleware, database management, operations.
- At least 2-3 years’ Cloud Experience (preferably Azure)
- At least 1-2 years’ experience in DevOps and Infrastructure as Code
- Good understanding of all aspects of BI and Information Management processes.
- Experience in a telecommunications environment highly preferred.
Method of Application
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