Specialist: Service Billing and Payment X4 at SITA SOC (Ltd)

Purpose of the job

• Provides specialized support in service billing, payment reconciliation, and financial governance of IT services.
• Ensures accurate billing, compliance with contractual obligations, and timely resolution of payment-related issues.
• Supports SLA compliance by monitoring billing performance and reporting insights to consultants and management.

Key Responsibility Areas

• Service Billing & Payment Management.
• Financial Reporting & Analytics.
• SLA and Contract Alignment.
• Risk & Compliance Oversight.
• Stakeholder Engagement & Communication.

Qualifications and Experience

• Minimum: 1–2-year National Certificate in relevant discipline/ NQF level 5 or accredited specialised courses
• Experience: 3–4 years in IT service billing, payment processing, or financial operations, preferably in ICT or service management environments.
• Experience with SLA-linked billing, reconciliation, and reporting.
• Familiarity with ITSM tools, billing systems, and governance frameworks.

Technical Competencies Description

• Knowledge of: Service billing processes and IT financial management. Understanding of contract and SLA obligations affecting billing and payments. Ability to reconcile financial transactions and resolve discrepancies.
• Knowledge of regulatory and statutory requirements for payments and billing (e.g., VAT, POPIA data handling for payment info). Understanding of reporting and dashboard tools for performance monitoring.

Deadline:26th November,2025