Specialist: Service Continuity IT at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Specialist: Service Continuity IT, to join the Enabling Technology team at CCBA. The role will report to the Group Head: Technology Enablement.

Key Purpose:

• To establish and govern the enterprise digital resilience and service continuity capability, ensuring critical technology services can withstand, respond to and recover from disruptions while strengthening disaster recovery, operational resilience and production-risk management.

Key Duties & Responsibilities    
Key Outputs and Accountabilities include, but not limited to:

• Digital Resilience & Continuity Strategy: Establish and govern the enterprise digital resilience and service continuity capability, ensuring critical services can withstand, respond to and recover from disruptions.
• Operational Resilience Governance: Define resilience standards, governance frameworks, controls and reporting mechanisms to manage resilience risks across the technology landscape.
• Production Risk & Service Stability: Maintain an enterprise view of production risk, proactively identifying systemic service stability issues and driving remediation actions.
• Crisis & Major Incident Leadership: Lead and coordinate responses to major incidents, crises and continuity events, ensuring effective communication, decision-making and recovery execution.
• Business Continuity & Disaster Recovery: Develop, maintain and test business continuity and disaster recovery frameworks, plans and recovery strategies aligned to business priorities.
• Recovery Readiness & Assurance: Ensure recovery objectives, continuity requirements and resilience controls are documented, tested and continuously improved.
• Change & Operational Risk Oversight: Provide governance and challenge over high-risk changes, major releases and transformation initiatives to protect operational stability.
• Stakeholder & Vendor Alignment: Partner with business leaders, service providers and technology teams to align resilience priorities, recovery readiness and risk mitigation activities.
• Performance Management & Continuous Improvement: Monitor resilience, continuity and stability performa

Skills, Experience & Education    
Qualifications:

• Bachelor’s Degree in Information Technology, Information Systems, Computer Science or related discipline.
• ITIL Foundation Certification.
• Business Continuity, Disaster Recovery or Risk Management certification advantageous.
• ISO 22301, ISO 27001 or related certifications advantageous.

Experience:

• 5+ years’ experience in IT Service Management, IT Operations, Service Continuity or Operational Resilience.
• Experience working in complex enterprise technology environments.
• Experience managing business continuity and disaster recovery activities.
• Experience coordinating major incidents, crisis response and operational recovery.
• Experience working with infrastructure, cloud, applications, cybersecurity and vendor ecosystems.
• Experience supporting governance, audit, risk and compliance requirements.
• Experience engaging with senior business and technology stakeholders.

Skills:

• Digital Resilience Management
• Business Continuity & Disaster Recovery
• Service Continuity Management
• Operational Risk Management
• Major Incident & Crisis Management
• Service Stability Management
• Governance & Compliance
• Stakeholder Management
• Vendor Management
• Reporting & Analytics

Deadline:3rd September,2026