Specialist: Service Transition (Change Management) REF NR : VAC00473/24 (RE 02) at SITA SOC (Ltd)

Key Responsibility Area 

• Implementation of ITIL Life Cycle stage (Service Transition) relevant to IT Change/ Release and Service Asset and Configuration Management for services provided to government thereby ensuring that risks to services as a result of IT changes are effectively managed in order to provide excellent service delivery.
• Define and implement specifications for the CMDB (Configuration Management Database).
• Receive change information and update the CMDB. Plan and Manage Configuration Management audits. Manage Configuration status accounting.
• Report and collaboration on change/ release management activities and/or progress. Manage requests for change (IT Request -RFCs).
• Perform impact and resource analysis. Coordinate change/release build and test phases as well as implementation. 

Qualifications and Experience 

• Minimum: 3-year National Diploma in Computer Science, Information Technology, ITIL Foundation Certification. 
• ITIL Foundation Certification and ITIL Practitioners Certification is preferred. 
• Experience: 3-5 years’ experience in Service Management principles related to Service Asset and Configuration Management and Change Management good practice methodologies. Experience of working in a team and involvement in project management delivery concepts. Experience in dealing with customers. 

Technical Competencies Description 

• Process and procedure development and implementation. Understanding of Service Transition aligned to ITIL good practice methodology. Understanding service/process performance evaluation, monitoring and reporting. Fair understanding and practice of Project Management. Excellent understanding of ICT industry and IT Architecture and components.