Specialist: Supplier Relationship Management at SITA SOC (Ltd)

Purpose of the job

• Execute, maintain the strategy to manage suppliers, ensure the delivery of network services in line with agreed service levels for SITA key clients and ensures maximum value is received for the money that an organization pays to its suppliers.

Key Responsibility Areas

• Provide inputs in the solution architecture development and execution.
• Participate in the development of strategies for managing Wide Area Network suppliers to ensure alignment with organizational objectives.
• Monitor supplier performance on operation, maintenance and governance across the provisioning of the Wide
• Area Network to ensure effective and efficient service delivery.
• Manage supplier relationships in line with contracted Service Level Agreements for cost reduction and increased performance.
• Ensure that service providers participate in SITA's disaster recovery and business continuity.

Qualifications and Experience

• Minimum: National Diploma/ Degree in Computer Science /Information Technology/Engineering/ Logistics Supply Chain Management or relevant equivalent NQF Level 6.
• Certificate: Advantageous ITIL
• Experience: 3 -5 years in the provision of ICT services / solutions, business support/operations as well as in the provisioning of large systems within the corporate which should include the following: 2 - 3 years ICT Service Delivery experience with a sound understanding of the underpinning technologies. IT/Service Delivery exposure on ITSM (Service Management) practices and principles 2 - 3 years IT contracts and vendor management experience.

Technical Competencies Description

• Knowledge of: IT Models and Frameworks; Vendor Management, Project Management skills, Contract Management; ICT Business Environment and Landscape Governance; Risk Management; Knowledge and understanding of ICT technologies, legislation, policies and procedures. Knowledge of PFMA and procurement procedures in Government. Understanding continual improvement through service/process monitoring and evaluation. Financial Management, IP Infrastructure Administration and Systems management

Deadline:4th September,2026