Specialist Support Engineer (RTB) at Absa South Africa

Job Summary

• Absa’s Investment Bank Technology team provides technology support to the organization’s Corporate and Investment Banking sector.  
• The Sigma and Market Data team is looking for a skilled RTB to support applications and a number of platforms including Sigma, Mopane and FX Options.
• Excellent people skills along with good problem solving skills are required as you will need to build relationships with all users and tech teams whilst understanding the complexity of the platforms and business.

Job Description

Education and experience required

• Relevant B-Degree/Diploma in Computer Science/Software Development preferred but not essential if minimum requirements of experience & practical application that enables application support in the following is evident:
• Automation / Messaging / Integration and Solutioning
• 5 years’ IT/ IT Consulting experience
• Minimum 4 years’ experience in Application for Support and Application Management in a Technology environment
• Experience in Linux server management
• Familiar with Containerisation technologies like Docker & or orchestrators like Kubernetes
• Experience and knowledge of Banking and Financial Services Business
• Experience in Stakeholder Management and engagement
• Experience in Testing
• Experience and understanding of disaster recovery, & business continuity management
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Knowledge of CI / CD tools (Azure Devops)
• Excellent troubleshooting and problem-solving skills
• Understanding of Cloud platforms e.g. Azure, AWS & Google Cloud Platform

Key accountabilities: Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Help diagnose problems and resolve incidents / issues related to applications.

Application Monitoring & Performance Management

• Verify modification requests and ensure best practices are being utilised
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Ensure IT processes for transitioning completed configurations from development to production adhere to Absa frameworks and policies.

Competencies required:

• Results oriented
• Strong analytical and problem solving skills
• Excellent written and oral communication skills
• Team player – approachable, ability to share and consult others
• Understanding of the business context

Education

• Higher Diplomas: Physical, Mathematical, Computer and Life Sciences

End Date: June 11, 2025 (5 days left to apply)