Specialist System Support Enterprise Resource planning System at Vodafone Global Enterprise

Your responsibilities will include:

• Manage the support of EVO interfaces – both JMS and API based, including issue resolution, mitigation, root-cause analysis and solution deployment
• Manage all testing requirements for EVO Change Request resolution and reporting to multiple stakeholders
• Collaborate with multiple support and deployment teams in different global locations – for both project and support activities
• Support collaboration between teams to deliver appropriate actions to keep the systems and services operational (systems availability)
• Support continuous improvement processes within the ERP systems team
• Support the transition to SAFe Agile-based operational and project management methodologies
• Pro-active approach to incidents and incident management
• Support the transition to ITIL disciplines: incident management, problem management, change management and release management and vendor performance management, continual services improvement regularly
• Maintain relationships with customers (internal and external)
• Complaints/ issues are addressed according to SLA

The Ideal candidate for this role will have:

• Matric / Grade 12 essential.
• 3 year degree or diploma in IT, Engineering, Computer Science or relevant field 
• 3 – 5 years relevant experience, with a minimum of 2 years project management exposure
• Professional experience and knowledge of the telecommunications industry preferred skills
• Knowledge of integration methodologies and technologies – especially REST-based API and Oracle-Fusion JMS-type integration
• Integration support and incident management knowledge
• Experience with troubleshooting integration issues, performing root-cause analysis and defining resolutions for development and implementation
• Integration testing and issue mitigation knowledge
• Project administration skills including the creation and management of all project artefacts
• System Development Life Cycle Management knowledge
• Competent communicator – verbal and written – able to engage and communicate with, and report to, stakeholders at multiple levels in the organisation
• Ability to effectively work with cross-cultural, cross-functional teams from different nationalities and global locations
• System incident and problem management knowledge