At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for knowledge is emb...
To provide specialist advice and support related to operations administration services, in order to achieve predefined goals, through the execution of predefined objectives as per agreed SOPs.
Key Requirements
Processing System Changes accurately & efficiently on relevant production systems
Manage production when team members are on planned and unplanned leave.
Reporting to management on work in the area Daily, EXCO, other relevant reporting.
Ensure customer satisfaction with regards to the quality of operational support provided.
Communication to all levels (customer, heads of department, divisional director, inter-departmentally, etc.) in a clear and concise manner.
Team collaboration is important.
Identify team members learning and development.
Updating of documentation and communication relevant to the area of expertise.
Performance management - update the relevant systems to reflect the relevant ratings.
Identify, Analyse and resolve queries and existing problems in order to reach optimum solutions in timely manner.
User manuals and documentation to be regularly updated.
Identify risks in the area.
Assist the Audit process.
Compliance requirements e.g. CRMP, Risk registers to be able to assist in compiling for the area
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration
Additional Requirements
5-6 years experience in the similar environment with 2 - 3 Years experience in administration environment
Product and industry knowledge
Systems Knowledge especially of processes within the various systems
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