Specialist: Technology and Digital Business Analyst at Road Accident Fund

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Business needs and requirements

• Gather the requirements from users.
• Analyse user requirements.
• Document user requirements.
• Validate documented requirements with the user and get signoff.

Feasibility Studies

• Research on proposed user requirement specifications.
• Identify benchmarks and best practices.
• Apply best practices and benchmarks to document proposal findings.
• Make suggestions and recommendations based on research findings.

Design Solution Proposal

• Design business process.
• Logical system design.
• Determine system data flow.
• Execute technical design:
• Database layout.
• User interface design.
• Schedule JAD session to sign off design specification.
• Ensure integration of new systems with enterprise systems.

System Testing

• Analyse changes requested by users (Change control).
• Assist developers in performing impact analysis on the system based on envisioned changes and recommend alternative solutions if necessary.
• Document changes and present then to developers.

System Training

• Assist system development team in system integration testing.
• Assist system test analyst in creation of test packs.
• Assist in documentation of bugs found during system testing and facilitate in fixing those bugs.
• Assist in system performance testing.
• Facilitate user acceptance testing.
• Ensure final product compiles with specifications.
• Get system sign-off prior to implementation.

Reporting

• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Ensure regular and periodic reports are sent to the Manager for review and submitted as and when required to provide progress updates and/or inform management decisions.
• Development of proposals, briefings, presentations, reports, and other documentation and providing management information both verbally and in report format.

Documentation

• Maintain system technical & functional specifications documents.
• Maintain solution design documents.
• Provide the same during quality audit.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Presentation of data findings in an easy-to-read and understandable format.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Computer Science, Information Systems, Information Technology or Computer Engineering related qualification.
• Certificate in System Analysis and Design
• Certificate in ITIL will be an added advantage
• Relevant 5-7 years' experience in requirements gathering, system analysis and design environment.