Specialist Unified Comms at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Specialist function focusing on Unified communications, audio visual and video conferencing.

Your responsibilities will include:

Technical Operations

• Manage AVVC infrastructure in meeting rooms, boardrooms, and collaboration spaces, across Vodacom estate
• Monitor system performance and proactively resolve issues to ensure high availability and quality.
• Troubleshoot hardware and software issues across various platforms and devices.
• Generate monthly performance reports supported by data-driven insights

Support & Troubleshooting

• Provide Tier 2/3 support for AVVC-related incidents and service requests.
• Collaborate with service desk and infrastructure teams to resolve escalated issues.
• Liaise with end-users to manage requests, expectations and customer experience.

Project Delivery

• Lead / participate in AVVC-related projects including upgrades, new deployments, testing and integrations.
• Vendor management and coordination for AV installations and maintenance.
• Document system configurations, procedures, and user guides.

Governance & Compliance

• Ensure AVVC systems comply with corporate security and data protection policies.
• Maintain asset inventory and lifecycle management of AVVC equipment.
• Operational Excellence: Implement PPPs to ensure compliance with IT best practises and Compliance with standards -ITIL, ISO 27002

The ideal candidate for this role will have:

• 3 year Diploma or Degree in IT, Telecommunications, or related field
• 3-5 years experience in AV and video conferencing technologies
• Certification in MCSE/MCITP, Microsoft Teams Rooms, Zoom, or Cisco advantageous
• Experience with AV control systems (e.g. Crestron, Extron), digital signage, and room scheduling solutions.
• 2 years Leadership experience (Essential
• 3-5 years experience in AV and video conferencing technologies
• Certifications in MCSE/MCITP, Microsoft Teams Rooms, Zoom, or Cisco (advantageous)
• Experience with AV control systems (e.g. Crestron, Extron), digital signage, and room scheduling solutions. (advantageous)

Core competencies, knowledge, and experience:

• Strong understanding of AV signal flow, networking, unified communications and various IT architectures and platforms
• Excellent problem-solving and analytical skills.
• Strong communication, decision-making and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Customer-focused with a proactive approach to service delivery.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 26 August 2025