Sr Associate: Operations at WNS Global Services

Job Description
Objective/Purpose:

The role is ideal for talented Call Centre Agents that enjoy speaking to customers and assisting them. Candidates will be dealing with motivated car sellers that have contacted our client and will help them to get the best deal possible for their car. Candidates must have the ability to interrogate the information provided by the seller, identify opportunities or missing information, convert and close deals at the right time.

Responsibilities:

•        Taking calls from sellers that have enquired about selling their car
•        Gathering detailed information on their vehicle and understanding the customers’ needs
•        Communicate in a professional and friendly manner 
•        Interrogating the information provided to identify opportunities, add missing information and update the sellers profile accurately if need be
•        Managing sellers expectations on sale price, updating internal systems with all the vehicle details
•        Influence and encourage customers to conclude on the deal
•        Returning calls to customers enabling completion of applications
•        Keep in consistent contact with sellers throughout the process
•        Dealing with general customer service enquiries
•        Support the Account Management and After Sales team where needed

Qualifications
Qualification:

•        Grade 12 / Matric

Experience:

•        Call Centre Inbound Sales, Outbound Sales, Inbound Retentions or Outbound Retentions
•        Minimum of 6 months call center experience in a sales/service environment
•        UK call center experience advantageous

Additional Information
Candidate requirements:

•        A friendly, positive personality with a willingness to work hard and as part of an enthusiastic team
•        Demonstrable experience in a telesales or phone-based role
•        A great telephone manner, and the ability to talk engagingly to lots of different types of customers
•        An organised working style with strong attention to detail
•        Good written and verbal communication skills
•        Real ambition to develop your skills and be the best at what you do
•        Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
•        Operate customer related information systems to maintain and secure records.
•        Contribute to the success of the team and the business by achieving personal targets.
•        Adhere to the company and department standards, policies and procedures.
•        Work in a cohesive and supportive manner with colleagues

Develop good working relationship with the stakeholders