Sr. Product Success Manager at Aha!

Sr. Product Success Managers at Aha! work directly with customers to provide consultative support.

This role is for you if:

• You have six+ years of product management experience
• You prefer interacting with customers rather than engineering teams
• You want to share your expertise and demo our software to help other product teams build lovable products
• You enjoy guiding customers of all sizes — from lean teams to major enterprise organizations
• You love to mentor teammates and champion internal best practices

You

• You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies that are innovating with AI are where you thrive.
• You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated users energizes you.

You also have:

• Six or more years of experience defining, managing, and launching customer-facing experiences at a growing software or technology company
• Experience working directly with customers at organizations of all sizes
• Deep curiosity to learn complex tools and workflows (including advanced AI capabilities)
• Experience mentoring teammates and supporting their growth
• Strong written communication skills
• Confidence to pursue dynamic opportunities