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  • Posted: Nov 18, 2021
    Deadline: Not specified
  • Valenture Institute is a private online high school offering an academically rigorous, socially-rich learning experience that equips students with the skills and courage to drive social change for a sustainable future.

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    St Stithians Online School | Student Experience Lead - Faculty


    The Student Experience Lead role at Valenture Institute oversees a cluster of Mentors, Teachers and Student Experience Administrators working to support Junior High, International GCSE and A-level programmes. They are responsible for leading their team, providing day to day operational support, monitoring SLAs, providing input on student and parent cases and monitoring the quality of the support and teaching that the team provides.The Student Experience Lead role is focussed on people management and development and the holistic student experience at scale as we seek to serve thousands of students across the globe.


    Managing Talent, Growth and Performance:

    • Work with the Student Experience Manager, to build a culture of student experience, teaching excellence, collaboration and innovation.

    • Provide direction and leadership to direct reports in line with the Student Experience team’s priorities.

    • Mentor, coach, develop, and motivate your team to enable them to facilitate transformative learning and support experiences.

    • Monitor key faculty performance indicators: grading deadlines, discussion forum engagement, attendance at office hours, live session engagement and liaison with Mentors on Valenture Institute systems.

    • Monitor and report on key SLAs for Mentors and the Home Rooms that they oversee: case handling, first response time, resolution time, retention, at risk students and students on support plans.

    • Conducting ongoing training on Valenture Institute’s internal policies and processes.

    • Conduct quality assurance on Mentor & Teacher student interactions (Teaching live sessions, grading, Homeroom, Learning Compass, emails and calls) and support development through effective feedback and coaching conversations.

    • Overseeing redundancy in the team and ensuring effective workforce management and capacity planning day to day and at established planning intervals.

    • Ensure good collaboration and communication with the Product Division on all matters relating to timetabling, scheduling, capacity planning and process mapping for your Portfolio/High School.

    • Ensure the timely creation and release of test and exam timetables and study guides


    Student Experience

    • Work with the Student Experience Manager and the School Counsellor on continuously refining and improving our Pastoral Care offering

    • Provide support and guidance to Teachers and Mentors on high risk parent or student cases and ensure that the referrals process is utilised when it is required.

    • Be the first line of escalation for mentors and teachers

    • Continuously evaluate and improve internal and student facing procedures and policies to best serve our students and the business

    • Ensure seamless collaboration between Student Experience, Product, Project Management and Admissions teams.

    • Liaise with other teams on inter-departmental processes.

    • Provide input into the development of the Learning Compass programme.


    Student Progress Monitoring and Assessment:

    • Working jointly with faculty and mentors to take ownership of cohorts of students (organised into Home Rooms) and monitor student academic performance across subjects.

    • Running Student Progress Monitoring meetings together with Teachers and Home Room Mentors to monitor at-risk students and the effectiveness of planned interventions (according to our remediation policy which uses RTI).

    • Working with our School Counsellor and overseeing the progress of all students on Individual Support Plans within the allocated Home Room(s).

    • Maintaining the integrity of assessment data through ongoing quality assurance, moderation and data validation exercise

    • Communicate with teachers, parents and administrators on an ongoing basis about behavioural and academic problems


    • A bachelor's degree in Education, Communication, Counselling or Psychology preferred.

    • Teaching experience at secondary school level, with either BEd or PGCE qualification is beneficial

    • Customer support mindset

    • Management and leadership experience is essential with demonstrated experience in mentoring and leading people. At least 3 years experience.

    • Excellent communication skills, both written and verbal.

    • Operationally savvy.

    • A good feel for working with assessment data and operational data.

    • A blend of academic and business skill sets is preferred.

    Realities of the role:

    • Valenture Institute is a fast-paced startup. We are not a traditional school! We are reimagining schooling and precedent needs to be adopted only where it has proven to have great results. If you think that traditional schools have it all figured out, this is probably not the right role for you.

    • Collaboration is the name of the game. We operate in highly specialised teams, and our ability to deliver an excellent student experience is premised on our team’s ability to collaborate, value the contributions of their teammates (including those in other teams) and see the value in the “rubbing of minds”. If you do not find value in having your ideas interrogated or others weighing in on how things could foreseeably be done, you are unlikely to enjoy the role. Similarly, if you are not comfortable with other teams being accountable for different parts of the learning experience, you are unlikely to find this environment to be a good fit for you.

    • The Student Experience team are master multitaskers. They enjoy the pace and variety of parent and student engagements, coaching groups, monitoring multiple data points, updating student progress monitoring resources, collaborating with teams, dealing with special cases, and working on multiple systems — all in a day’s work! If you prefer long periods of deep, uninterrupted time, you are unlikely to enjoy this role.

    • Providing a seamless learning experience for students and parents often involves a lot of backend admin. The ideal candidate would have a pragmatic understanding of the value that administrative tasks bring to bear on the experience of an end user.

    • As a new brand of schooling operating at the forefront of digital disruption, technical challenges do arise. The ideal candidate will have an appreciation for how necessary it is to fail fast and fail forward, learn through iterative feedback loops, and embrace the process of continuous learning.

    • Change is constant as a result of rapid learning cycles. If consistent change gives you energy rather than drains your energy, you are likely to thrive in this environment. Similarly, if you are adept at managing yourself in a demanding environment and understand the importance of self awareness and boundaries in your work, you are likely to do very well.

    Method of Application

    Interested and qualified? Go to Valenture Institute on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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