Stakeholder Training Consultant at Rand Mutual - RMA

THE JOB AT A GLANCE

As a Stakeholder Training Consultant, you will be responsible for providing product, process and system training to Employers and their Employees and contributing to high levels of customer satisfaction and loyalty.

WHAT WILL YOU DO?

Provide input into the design and, development of training material:

• Provide input into the development of a training strategy and plan and implement both in line with business needs and manage special projects
• Liaise with employers to identify Employer Member training needs, expectations and preferences
• Provide input to L&D in the designing of training material and identify training platforms to ensure high engagement with training.

Provide product, process and online services training:

• Design the Annual training calendar for Employers/ Healthcare providers that includes workshops and seminars
• Manage the scheduling of the training interventions including securing the venue and all relevant logistics by liaising with the relevant representatives of Employer Members
• Provide necessary training as per stakeholder requirements (incudes workshops, seminars etc. as and when required)
• Conduct training sessions with Employers to actively drive usage of RMA online services platforms
• Manage the attendance of training interventions through the preparation of attendance registers as well as thorough and accurate record keeping
• Engage, liaise and work with internal and external stakeholders in the execution of the training framework and programmes and report such on a regular basis
• Ensure that the identified training interventions are managed and executed seamlessly and report on deviations that may pose risks
• Report on training progress against plans
• Conduct evaluations of training programmes to identify areas of improvement
• Introduce new training methods to improve productivity
• Manage training budgets

Build and maintain good relationships with customers:

• Build and maintain good relationships with RMA Employer Members
• Address customer queries and complaints based on the rating of training intervention/feedback from the Employer
• Manage external Training Consultant and ensure training is conducted in line with expected levels.

Identify and follow up on new business opportunities and refer them to the sales team:

• Keep abreast of and apply the latest teaching techniques to a corporate training environment
• Ensure customer contact details are kept up to date on the RMA system
• Identify cross-selling and up-selling opportunities
• Identify areas of improvement in customer touchpoints

Ad hoc projects:

• Participate in and complete ad hoc projects and duties as required

Requirements

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 6: Diploma in a FAIS recognised qualification
• Insurance qualification (Advantageous)
• Training qualification/ certificate
• Assessor/moderator accreditation (Advantageous)
• 3 – 5 years’ experience with 5 years in the insurance claims environment and 2 years in facilitating learning interventions for groups and individual learners
• Short-term insurance / Medical Insurance or Long-term Insurance
• Must be proficient in MS Office, Word, Excel, PowerPoint & Outlook.
• Proven experience evaluating learning interventions
• Proven experience identifying learner skills/competency gaps
• Min 2 years’ experience in learning material design & development.
• Experience in managing customer relationships
• Experience in identifying customer needs
• Experience in handling customer complaints
• Strong facilitation skills to individuals and groups.
• Strong learning material design skills.
• Ability to analyse and evaluate the effectiveness of learning interventions.
• Knowledge of COID and Life Insurance Products
• Must be proficient in MS Office, Word, Excel, PowerPoint & Outlook
• Understanding of insurance value chain
• Excellent oral, written and interpersonal communication skills.
• Fast learner
• Willingness to travel
• Multilingual