Starke Ayres: Maintenance & Operations Supervisor at Plennegy Group

RESPONSIBILITIES

Customer Service:

• Provide excellent, professional customer service at all times, ensuring a positive shopping experience.
• Ensure that sales staff provide excellent, professional customer service at all times.

Maintenance and Operations:

• Oversee the maintenance of all sales areas of the nursery, ensuring they are clean and tidy at all times.
• Maintenance of property buildings and all associated nursery sales areas and verge.
• Inventory control and operational management and service of small machinery and small equipment and tools.
• Monitor stock levels daily and report shortages/requirements to the Line Manager.
• Provide workers with assistance in performing duties as necessary to meet deadlines.
• Ensure that all company procedures are executed correctly by sales staff.

Supervision and Coordination:

• Delegate tasks to the Assistant Nursery Supervisor or Sales Assistants as per management instructions.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Identify difficult and complicated sales scenarios and intervene swiftly.
• Coordinate with buyers and suppliers for seasonal training every Friday (60 minutes) for all branch staff on chemicals, fertilizers, tools, plants, and related items on sale.
• Managing the contractors on site.
• Organisation of monthly staff attendance register in conjunction with line managers.
• Procurement of quotations for CAPEX and implementation thereof.
• Management of CAPEX to specifications within budget

Requirements

REQUIREMENTS

Education:

• National Senior Certificate (NQF level 4) (essential)

Experience:

• Minimum of 2 years of experience in maintenance or operational roles
• Experience in a nursery or garden centre environment (advantageous)
• Horticulture knowledge is advantageous