STO: Core Network Management at Vodacom

The STO: Core Network Management role is based within the Technology Business Unit.
The purpose of the STO: Core Network Management position is to detect, diagnose and manage incidents for Core Network on 24/7 shift environment.

Your Responsibilities Will Include

• To ensure that all network elements are monitored o n a 24/7 basis.
• Monitor, analyze, and drive resolution of incidents according to Fault Handling and Escalation Procedures.
• Perform first line support to received emails and alarms
• Communicate service disruptions to relevant stakeholders timeously
• Conduct proactive intervention including routine tests
• Manage and compile reports
• Perform call flow traces to isolate failure causes
• Participate in department projects
• Provide support to NMG FM RAN and Transport

The Ideal Candidate For This Role Will Have

• Matric / Grade 12 essential
• Bachelor’s Degree / Diploma in Electrical Engineering or Computer Science with 2 years experience in Telecommunications / IT essential OR
• Relevant certificates/courses with 3 years’ experience n Telecommunications / IT essential
• Previous experience working in a Network Operations Centre
• Experienced with Incident and Problem Management practices and processes.

Job Knowledge

• Network Operations Centre toolset
• Mobile network technology
• Network Services
• Infrastructure and application alarm management
• Service Management

Job Related Skills

• Network management
• Telecoms technology
• Networking essentials
• Systems management tools
• Operating systems
• ITIL (advantageous)
• eTOM