Store Assistant Manager - Berea Pharmacy - East London at Dis-Chem Pharmacies

Dis-Chem  has an opportunity available for a Store Assistant Manager for their Berea Pharmacy - East London store. The purpose will be to assist the store manager with complete operations of the store. Manage employees and be responsible for store targets. Maintain excellent customer service levels within the branch. Manage the movement of stock from receiving to the sales floor. Ensure a high standard of merchandising in accordance with standard operating procedures.

Minimum Requirements:
Essential:

• Grade 12 – Matric or Senior Certificate
• 2 – 5 years retail experience
• 1 – 2 years supervisory/management experience

Advantageous:

• Qualification in Retail Management

Job Description: 

Financial Management

• Assist with the maintenance within the store
• Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site
• Participate in daily operational and sales activities to achieve customer service and business growth objectives
• Oversee pricing and stock control
• Ensure the ordering and monitoring of expense related items within the store

Customer Services

• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
• Resolve customer problems in a timely manner
• Address customer and employee satisfaction issues promptly and in person
• Develop professional relationships with all customer contacts
• Ensure high levels of customer’s satisfaction through excellent service
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
• Ensure that the customer request system is operational and actioned on a daily basis
• Ensure the accurate manual processing of points to customer accounts
• Report and encourage new loyalty signups continuously

Merchandising

• Take personal responsibility to ensure that all sales assistants adhere to Merchandising standards set
• Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break
• Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
• Approve promotional materials and displays
• Maintain outstanding store condition and visual merchandising standards
• Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image

Sales Targets

• Ensure promotions are effectively executed
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability

Stock and Inventory Management

• Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts
• Manage and ensure the ordering of stock and maintain correct stock levels
• Prepare, coordinate and manage the stock takes
• Manage the store shrinkage, stock flow to the floor and consumables expense
• Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors
• Investigate and report on business unit negative stock on hand
• Investigate and report on business unit dormant stock
• Ensure physical stock in all storage locations balances with the inventory ledger in SAP
• Daily management of out-of-stock, to ensure maximum stock on the shelves

Cash Office and Point of Sale Operations

• Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
• Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
• Ensure balancing of floats and manage all store float discrepancies
• Reconcile daily takings to turnover to ensure it balances
• Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures
• Ensure the accuracy and completeness of branch transactions
• Manage cashier service level
• Control overtime
• Following of cash collections procedures as detailed in the standard operation procedures
• Manage price overrides to ensure it is kept to a minimum
• Reconcile the physical daily takings to the Unisolv run report
• Reconcile the physical tender takings to the physical tenders banked
• Declare all variances in your cash up report
• Analyse all variances per tender type and per cashier
• Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
• Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
• Control and balance the petty cash on a daily basis ensuring all control measures are in place.
• Prepare and submit the petty cash summary for submission for reimbursement.
• Conduct random checks on cashier floats for balancing on a daily basis
• Manage cash on hand

Customer Service

• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
• Resolve customer problems in a timely manner
• Address customer and employee satisfaction issues promptly and in person
• Develop professional relationships with all customer contacts
• Ensure high levels of customer’s satisfaction through excellent service
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
• Ensure that the customer request system is operational and actioned on a daily basis
• Ensure the accurate manual processing of points to customer accounts
• Report and encourage new loyalty signups continuously

Human Resources

• Manage and facilitate human resource processes, submissions and documentation for the entire business unit in compliance with standard operating procedures
• Manage store personnel including guiding and supporting them with training, mentoring and development
• Monitoring, evaluating and coaching performance, staffing, scheduling, prioritizing and delegating tasks
• Ensure that employees receive planned training and request feedback from employees whom attended training
• Take total ownership of the workforce management processes within the business unit including master data management and transactional management
• Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.
• Effectively convey knowledge to your team
• Manage the disciplinary processes and procedures in store in alignment with the company disciplinary policies and procedures

Operational Management

• Maintain a safe environment with proper lighting, signage and disability access
• Oversee security, fire prevention and other safety systems
• Plan and oversee all repair, installation activities and overall building maintenance within the store
• Manage and maintain relationships with contractors
• Oversee day-to-day operations of the store and provide guidance
• Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively

Administration and Reporting

• Facilitate and assist in any internal or external audits conducted in store
• Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
• Maintain and oversee complete store administration and ensure compliance with policies and procedures
• Report on buying trends, customer needs, profits etc
• Adhere to all company and business unit deadlines
• Adhere and familiarize yourself with policies, code of conduct and standard operating procedures
• Always represent the Brand in all communication (verbal and written) with external and internal stakeholders

Receiving and Capturing

• Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions
• Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures
• Ensure the accuracy and completeness of branch transactions

Competencies: 
Essential: 

• Retail store management disciplines. Basis IR management. Retail admin experience, including but not limited to Receiving, Capturing, Point of Sale, Cash office, and Customer service areas.
• Creative and innovative thinking. Decision-making and judgement. Problem-solving. Researching information. Inquisitive. Learning ability. Logical and analytical. Understanding of job analysis. Organisational and political savvy. Calculate risk taking. Insight. Multi-tasking. Be able to analyse and explain financial and Retail reports. Be able to do effectively forecasting.
• The ability to identify and manage your own emotions and the emotions of others.
• The exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. Power distance sensitivity. Conflict management, counselling skills and networking skills. Emotional Intelligence.
• Acts as a role model and talks to others about the need for high standards and quality. Checks their work against SOP's.
• Ensure the highest level of professionalism at all times. Focus on quality.
• The ability to communicate effectively with all types of people, this includes explaining concepts to first time users.
• Diplomatically handles challenging or tense interpersonal situations. The tendency to cope well with pressure and the
• capacity to recover quickly from difficulties or toughness. Responsive to one's surroundings or perception of something.
• Facilitate group conversations. Performance management and group leadership. Strategic vision. Coaching and mentoring. Change management.
• Interviewing skills. Enforcing laws, rules and regulations. Staff management and delegation. Employee development, resource management and controlling progress. Transferring knowledge. Business acumen.