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Wellness Warehouse has become the leading independent health and well-being retailer in South Africa dedicated to helping people live life well. Through our holistic and informative approach to wellness, we add value to our customers lives by offering the widest assortment of quality health and lifestyle products, backed by expert advice and exceptional s...
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Job Description
As One of the TEAM
Our customer experience is always front of mind and is the Why behind what we do. As a store leader you will be responsible for managing all aspects of a retail store and leading a team with passion and care. Your contribution to the business will be to ensure that your store functions as a profit centre through effective team rostering and store discipline adherence. A key leadership and communication role is to ensure the efficient flow of information between support office and stores and to foster a culture of shared responsibility, collaboration and innovative problem-solving.
Direct experience of the individual / Behaviours
Leader
Ability to appropriately apply RESULTS (CB/FR) and RELATIONSHIP (SY/EG) leadership principles by dealing with problems and challenges rationally and objectively and getting the job done. The ability to take full ownership and accountability within the team. The ability to to also nurture relationships that enable mutual respect and collaboration, and a strong care for how others feel. The ability to appropriately apply CENTRED (EG/CB) and VISIONARY (FR/SY) leadership principles by considering past experiences, having an awareness of core values and beliefs, being reflective and fully present. The ability to also look to the external environment to assess needs and opportunities and how to meet them and the capacity to be intuitive, make connections and see possibilities.
Trader
Natural drive towards selling and running a store like their own business i.e. possessing business / commercial acumen with attention to detail and effective planning, time management & organization skills
Team Player
Open to feedback and collaboration with an understanding of the importance of team interdependence
Customer Loyal
A genuine love of being of service and delighting customers through experience and product
Problem-Solver
An analytical and proactive approach to challenges
Your Strategic FOCUS AREAS
Store Profitability:
Sales - meet or exceed targets
GP - reduce wastage & improve stock accuracy within benchmarks
NP - reduce controllable expenses in line with budgets
Reporting on Income Statements
Store Disciplines and Productivity:
Ensuring that monthly store audit benchmarks are achieved and improved upon
Risk Management:
Risk Management: Effective stock control and stock management / Effective cash handling procedures and controls
Customer Experience:
Professionalism and store look and feel
People Management:
Performance development culture and team effectiveness, basic IR
Qualifications
We ASK
Grade 12
Business/Admin qualification - a retail management diploma or degree would be advantageous
Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
A genuine interest in health and wellness - brand ambassadors
Fully computer literate
Strong written and verbal communication skills
Ability and willingness to work weekends and extended retail hours
Proficiency in stock management, cost control and cost management
Own transport essential
Competency Assessment Achieved
Additional Information
We OFFER
Competitive, market-related salaries based on skills and experience
Remuneration based on a ‘cost to company’ model
Provident fund, death and disability cover (permanent team members)
Performance incentives
Team member discounts on in-store and online purchases
Bonus birthday leave day
Exceptional training and knowledge acquisition through our in-house Wellness Training Academy
Exceptional product training with suppliers of our key brands
Free Wellness Healthy Happenings event access
Involvement with a community of people who really care about making a difference in the world
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