Store Manager(45hr) - TFG Jewellery - Menlyn at TFG (The Foschini Group)

Responsibilities:

• Drive performance through the store KPI’s including sales, client acquisition, loyalty programs, and visual excellence
• Uphold the highest standards of stock integrity and loss prevention
• Driving turnover to ensure achievement of targets
• Inspire and lead a team to deliver luxurious, customer-centric experience with operational precision
• Generating high levels of motivation and commitment within the store.
• Ensure the store reflects the brand’s aesthetic through impeccable merchandising and presentation
• Managing team schedule effectively
• Staff training and development
• People management, including recruitment, employee relations, performance management
• Controlling expenses
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Manage risk within the store
• Ensure operational excellence and compliance with company policies
• Cultivate long-term client relationships through personalized service

Requirements:

• A Grade 12 qualification
• Must have 3 years Store Management experience (luxury or hospitality experience is advantageous)
• Demonstrated success in driving sales and managing high-value client transactions
• Inspirational leadership style with a focus on coaching and team development
• Deep appreciation for luxury, design, and exceptional customer engagement
• Excellent communication, negotiation, and organizational skills
• A customer-first mindset with a flair for storytelling and emotional engagement
• Strong administrative, planning, and analytical skills
• Professional, elegant, with a deep appreciation for fine craftsmanship
•  Poised in high-end settings, with the sensitivity to read and respond to clients’ emotional cues.
• Attuned to the finest details in presentation and product, with a passion for craftsmanship and continuous learning.
• Maintains the highest standards of confidentiality and integrity, especially with VIP clientele and high-value transactions.
• Builds genuine relationships with ease and remains calm, diplomatic, and solution-focused in all situations